Jobs at Guitar Center, Inc.

Leads the strategy, design, development, launch, measurement, and scaling of Guitar Center Lessons’ curriculum and education product portfolio. Develops outcomes-based learning pathways, improves student engagement and retention, enables instructors, establishes quality standards, and connects educational outcomes to business performance. Partners cross-functionally with Operations, Product, Technology, Marketing, Finance, Training, and field leadership to commercialize and continuously improve scalable learning products and services.

Leads the national Project Management Office, overseeing project delivery, customer experience, staffing, margins, profitability, processes, and operational initiatives. Manages and develops project management teams, establishes project planning and reporting standards, ensures Q360 adoption, forecasts revenue, resolves operational issues, and collaborates with executives and finance to improve efficiency and financial performance. Requires strong project management, leadership, budgeting, and electronic security or audiovisual integration experience.

Leads complex audiovisual technology integration and installation projects from initiation through completion. Oversees project planning, engineering, scheduling, procurement, subcontractors, installation, quality assurance, financial forecasting, cost control, and reporting. Coordinates cross-functional teams and construction activities while managing project scope, pricing, materials, and stakeholder escalations. The role also supports estimating, team development, product training, and continuous improvement across smart home, enterprise, and venue technology projects.

Leads and scales commercial AV integration sales, driving revenue, gross profit, pipeline, and market growth. Recruits, coaches, and manages Account Managers; establishes quotas and performance metrics; oversees forecasting, CRM adoption, pipeline reviews, and reporting. Develops go-to-market strategies, collaborates with marketing, engineering, operations, and executives, and builds relationships with clients, consultants, architects, contractors, and industry partners.

Build and manage relationships with music educators, school administrators, and districts across an assigned territory. Drive rental, repair, and product growth through outreach, school visits, territory planning, pipeline management, renewals, and new program creation. Coordinate with stores, repair shops, customer service, and logistics teams to support educators. Organize community and educator events, promote store resources, resolve customer issues, and maintain accurate Salesforce records.

Build and manage relationships with school music educators, administrators, and district decision-makers across an assigned territory. Drive rental, repair, product, renewal, and program-growth sales; maintain Salesforce pipeline records; conduct outreach and school visits; coordinate with stores, repair shops, customer service, and logistics partners; and support educator events and community engagement initiatives.

Supports used and vintage instrument operations through acquisition and inventory guidance, markdown and listing updates, issue routing, policy support, counterfeit concerns, platform testing, reporting, competitor monitoring, and website quality control. The role coordinates with multiple enterprise teams and requires used instrument market knowledge, authentication and valuation expertise, Microsoft Office proficiency, and an understanding of marketing and promotions.

Supports Guitar Center’s Lessons program through inbound and outbound calls, lesson promotion, student and instructor scheduling, placement research, case resolution, and accurate documentation. Collaborates with stores, instructors, and internal teams to improve lesson growth and customer satisfaction. The role may be remote, hybrid, or on-site and requires strong customer service, communication, multitasking, and system-management skills.

The Assistant Category Manager will manage product assortments and vendor relationships, coordinate promotions, and analyze market trends to optimize sales for Guitar Center's retail and online platforms.

Leads and coaches a team of Gear Advisors to achieve sales, margin, conversion, productivity, and customer experience goals. Analyzes performance data, establishes improvement plans, reinforces consultative sales behaviors, manages attendance and policy adherence, supports promotions, and partners with training and sales leadership. Uses AI coaching tools and dashboards to improve team performance, productivity, and processes while developing a high-performing sales culture.

Build and manage relationships with music educators, administrators, and school districts across an assigned territory. Drive rental, repair, and product sales; create and expand school programs; maintain Salesforce pipeline records; conduct outreach and school visits; resolve educator issues; and partner with stores, repair shops, logistics, and customer service. Support educator events, community engagement, store traffic, and long-term customer loyalty.

Leads internal communications, brand storytelling, content development, editorial calendars, and associate engagement for Music & Arts. Writes, edits, and publishes communications across digital and customer-facing channels; shapes brand voice; measures campaign effectiveness; partners with marketing, creative, digital, and business teams; supports events and leadership communications; and mentors team members or cross-functional partners.

Oversee call center workforce planning, forecasting, scheduling, real-time performance, and staffing optimization. Develop dashboards, scorecards, and analytics to improve service levels, sales conversion, customer experience, and costs. Lead adoption of AI-driven scheduling, routing, forecasting, and agent solutions while advising contact center leadership on labor planning and technology investments. Partner with Sales, Operations, vendors, and internal teams, and ensure compliance with consumer contact regulations.

Leads the transformation and growth of a national school services sales organization. Responsibilities include developing sales strategy, building leadership capability, driving school and district acquisition, improving pipeline and CRM discipline, redesigning compensation, establishing performance metrics, and strengthening organizational culture. The role partners with executive, operations, finance, marketing, and community organizations to deliver scalable B2B growth and increased engagement in music education.

Leads regional K-12 school services sales and service performance across a multi-state territory. Develops District Managers, drives sales execution, optimizes territories, enforces CRM and operational governance, and strengthens educator relationships. Partners cross-functionally to improve customer experience, implement strategic initiatives, and deliver revenue growth. Requires extensive travel, multi-unit leadership, coaching, data-driven decision-making, and change management.

Build and manage relationships with school music educators, administrators, and districts across an assigned territory. Drive rental, repair, product, renewal, and program growth through outreach, school visits, territory planning, and pipeline management in Salesforce. Partner with stores, logistics, repair shops, and customer service to resolve educator needs. Organize community and educator events, promote store resources, and provide responsive account support.

Manages the lessons customer experience, builds and maintains a student base, and drives student acquisition, sign-ups, scheduling, and sales performance. Conducts outbound calls, communicates program value, resolves issues involving lessons, instructors, billing, scheduling, and policies, and maintains program quality standards. The role also requires accurate administrative work, troubleshooting, customer service, and collaboration in a hybrid, on-site environment.

Supports commercial account customers, educational representatives, and regional managers by handling inquiries, researching issues, reconciling sales orders, processing billing, managing repair tickets, processing mail, and conducting collections activities. The role requires strong organization, communication, attention to detail, independent task management, and proficiency with Microsoft Office.

The GC Pro Account Manager develops new business and manages existing B2B client relationships for professional audio, video, and lighting solutions. Responsibilities include field sales, prospecting, client site visits, cold calling, needs assessment, solution promotion, contract and order creation, sales target achievement, business planning, reporting, and collaboration with internal divisions. The role requires spending approximately 50% or more of the time in the field and maintaining strong client relationships.

The GC Pro Account Manager develops new business and expands existing client relationships by selling professional audio, video, lighting, and audiovisual integration solutions. Responsibilities include prospecting, cold calling, client site visits, business planning, negotiating contracts, creating orders, meeting sales targets, maintaining client relationships, collaborating across company divisions, and reporting sales activities. The role requires at least three years of relevant AV and business-to-business or outside sales experience.