Jobs at Guitar Center, Inc.

Leads internal communications, brand storytelling, content development, editorial calendars, and associate engagement for Music & Arts. Writes, edits, and publishes communications across digital and customer-facing channels; shapes brand voice; measures campaign effectiveness; partners with marketing, creative, digital, and business teams; supports events and leadership communications; and mentors team members or cross-functional partners.

Oversee call center workforce planning, forecasting, scheduling, real-time performance, and staffing optimization. Develop dashboards, scorecards, and analytics to improve service levels, sales conversion, customer experience, and costs. Lead adoption of AI-driven scheduling, routing, forecasting, and agent solutions while advising contact center leadership on labor planning and technology investments. Partner with Sales, Operations, vendors, and internal teams, and ensure compliance with consumer contact regulations.

Move and sort products from receiving docks to warehouse storage locations using powered equipment. Unload shipments, verify products against purchase orders and packing lists, label materials, and maintain organized warehouse and work areas.

Leads the transformation and growth of a national school services sales organization. Responsibilities include developing sales strategy, building leadership capability, driving school and district acquisition, improving pipeline and CRM discipline, redesigning compensation, establishing performance metrics, and strengthening organizational culture. The role partners with executive, operations, finance, marketing, and community organizations to deliver scalable B2B growth and increased engagement in music education.

Supervises distribution center operations by coordinating inbound or outbound workflow, coaching associates, monitoring productivity and accuracy, maintaining staffing, enforcing safety procedures, and ensuring daily assignments and documentation are completed. Develops team leaders, improves operational procedures, and supports production, quality, safety, and store service goals in a warehouse environment.

Leads a warehouse case-sealing team in the shipping department. Performs shipping and receiving tasks, monitors associates, guides daily workflows, trains team members, verifies report accuracy, organizes work areas, and enforces safety procedures.

Leads regional K-12 school services sales and service performance across a multi-state territory. Develops District Managers, drives sales execution, optimizes territories, enforces CRM and operational governance, and strengthens educator relationships. Partners cross-functionally to improve customer experience, implement strategic initiatives, and deliver revenue growth. Requires extensive travel, multi-unit leadership, coaching, data-driven decision-making, and change management.

Build and manage relationships with school music educators, administrators, and districts across an assigned territory. Drive rental, repair, product, renewal, and program growth through outreach, school visits, territory planning, and pipeline management in Salesforce. Partner with stores, logistics, repair shops, and customer service to resolve educator needs. Organize community and educator events, promote store resources, and provide responsive account support.

Manages the lessons customer experience, builds and maintains a student base, and drives student acquisition, sign-ups, scheduling, and sales performance. Conducts outbound calls, communicates program value, resolves issues involving lessons, instructors, billing, scheduling, and policies, and maintains program quality standards. The role also requires accurate administrative work, troubleshooting, customer service, and collaboration in a hybrid, on-site environment.

Supports commercial account customers, educational representatives, and regional managers by handling inquiries, researching issues, reconciling sales orders, processing billing, managing repair tickets, processing mail, and conducting collections activities. The role requires strong organization, communication, attention to detail, independent task management, and proficiency with Microsoft Office.

The GC Pro Account Manager develops new business and manages existing B2B client relationships for professional audio, video, and lighting solutions. Responsibilities include field sales, prospecting, client site visits, cold calling, needs assessment, solution promotion, contract and order creation, sales target achievement, business planning, reporting, and collaboration with internal divisions. The role requires spending approximately 50% or more of the time in the field and maintaining strong client relationships.

The GC Pro Account Manager develops new business and expands existing client relationships by selling professional audio, video, lighting, and audiovisual integration solutions. Responsibilities include prospecting, cold calling, client site visits, business planning, negotiating contracts, creating orders, meeting sales targets, maintaining client relationships, collaborating across company divisions, and reporting sales activities. The role requires at least three years of relevant AV and business-to-business or outside sales experience.

Cultivates new business and manages existing B2B client relationships for professional audio, video, and lighting solutions. Creates sales orders and service contracts, conducts client visits and cold outreach, develops leads and business plans, achieves regional sales targets, assesses client needs, recommends solutions, coordinates with internal divisions, and maintains detailed activity reports. The role requires outside field sales activity approximately 50% or more of the time.

Build and manage relationships with music educators, schools, and districts across an assigned territory. Drive rental, repair, product, renewal, and program growth through outreach, school visits, pipeline management, and community events. Serve as the primary educator contact, resolve service issues, collaborate with stores and logistics partners, and promote Music & Arts resources and programs. The role requires territory travel, CRM documentation, customer engagement, and coordination with local stores.

Leads the contact center quality assurance program, including scorecards, sampling, calibration, audits, reporting, and continuous improvement. Manages and develops QA professionals, analyzes customer interaction trends, and translates findings into coaching, training, process, technology, and policy improvements. Partners cross-functionally with operations, sales, service, training, HR, technology, and data teams to improve customer experience, compliance, service delivery, and business performance.

Leads an innovation function from opportunity identification through pilot design, validation, scaling, and value realization. The role develops an innovation pipeline, applies behavioral insights and analytics, evaluates AI and automation opportunities, coordinates cross-functional teams, manages experimentation and governance, and drives enterprise adoption. Success is measured through customer and employee experience improvements, productivity, revenue, cost, quality, ROI, and sustainable business outcomes.

Leads a multi-tier contact center sales organization responsible for revenue growth, forecasting, conversion, productivity, customer experience, and execution. Develops sales strategy, operating plans, coaching systems, performance scorecards, and leadership accountability. Partners with Finance, Analytics, Workforce Management, Marketing, Retail, and Technology while championing CRM, analytics, and AI-enabled sales tools. Builds leadership capability, succession strength, and organizational alignment across sales teams.

Picks and packs customer orders in a warehouse using powered equipment and RF devices. Locates products on multilevel racks, verifies orders in the High Jump system, secures packages, loads outbound trucks, and processes warehouse orders. The role runs Friday through Sunday from 6:00 AM to 6:30 PM and requires attention to detail, teamwork, communication, organization, and basic computer proficiency.

Build and manage relationships with music educators, school administrators, and districts across an assigned territory. Drive rental, repair, and product sales through outreach, territory planning, pipeline management, renewals, and program expansion. Coordinate with stores, repair shops, customer service, and logistics partners to resolve educator needs. Support educator events, community engagement, and store activation while maintaining accurate Salesforce records and delivering responsive customer service.

Manage inbound international shipments, logistics reporting, shipment databases, customs documentation, container manifests, border crossings, and freight invoice audits. Coordinate with vendors, carriers, drayage companies, distribution centers, and internal teams while maintaining accurate data in Excel, Access, TMS, and warehouse systems. Resolve shipment discrepancies and support logistics projects in a fast-paced environment.