Jobs at Guitar Center, Inc.

Build and maintain relationships with school music educators and administrators to drive rentals, repairs, product sales, and program growth. Manage territory outreach, respond to leads, maintain Salesforce pipeline, coordinate with stores and logistics, host community/store events, and provide timely educator support.

Lead and coach a team of Lesson Advisors while maintaining individual sales/enrollment responsibilities. Drive lesson enrollment growth, retention, customer satisfaction, and operational excellence through coaching, performance management, KPI analysis, and hands-on customer engagement. Partner with cross-functional teams to improve processes and deliver consistent, high-quality customer experiences.

Lead large, multi‑disciplinary AV and security integration projects from initiation through completion. Oversee project planning, engineering, procurement, scheduling, subcontractors, cost control, quality assurance, and financial reporting while serving as senior escalation point and ensuring on-time, on-budget delivery.

The Learning and Development Specialist designs and implements learning programs, evaluates effectiveness, and collaborates with business leaders to enhance employee growth and organizational effectiveness.

Lead a case seal team in the shipping department; supervise and train associates, ensure procedures and safety compliance, complete reports, organize warehouse work areas, and perform shipping/receiving tasks as assigned.

Lead omnichannel marketing strategy and execution for services (Financing, Pro Coverage, Rentals, Repairs, Lessons). Drive awareness, adoption, retention, revenue, and enrollment for Lessons. Partner cross-functionally (CRM, Digital, Media, Creative, Store Ops, Analytics), manage integrated campaigns, local store activation, partnerships/sponsorships, performance measurement, and post-campaign learnings.

Write and optimize SEO-focused ecommerce content (PDPs, PLPs, landing and category pages), use generative AI responsibly, verify technical product details, conduct keyword research, collaborate with SEO and cross-functional teams, maintain editorial standards, and develop scalable content strategies to drive traffic and conversions.

Drive revenue through consultative sales and relationship management in an on-site contact center. Own a book of business, meet sales and productivity targets, use CRM and AI tools, maintain deep product knowledge, participate in in-person training, and support a high-performance team culture.

Coordinate order entry through delivery for GC Pro Account Managers, support sales processes, track POs and shipping, handle incoming sales calls, manage in-store stock/layaways, file purchase orders, communicate with customers and teams, and participate in special projects. Role is fully onsite in a Guitar Center retail store.

Sell and develop new business for high-end audio-visual systems. Perform site visits, document field conditions, create proposals and equipment lists, collaborate with engineers, manage orders and client relationships, present technical demonstrations, forecast territory demand, and attend industry events.

Lead HR business partner initiatives including employee relations, performance management, talent and leadership development, workforce planning, career development planning, and organizational change. Coach leaders, manage investigations and corrective actions, analyze HR metrics to recommend solutions, ensure policy and legal compliance, and foster an inclusive, high-performance culture.

Drive territory growth by building relationships with music educators and school decision-makers. Manage pipeline and Salesforce, create new rental/repair/product programs, host community and in-store events, resolve educator issues, and collaborate with stores and logistics to support school music programs.

Manage and grow relationships with school music programs across a territory. Drive rentals, repairs, product sales, program creation, and renewals. Maintain Salesforce pipeline, respond to leads quickly, coordinate with stores and logistics, host community events, and provide educator support and issue resolution.

Execute high-volume email and SMS campaigns and build automated, personalized journeys in Salesforce Marketing Cloud. Use AMPscript, SQL, data extensions, and dynamic content to segment audiences, QA campaigns across devices, troubleshoot deliverability and rendering issues, and document processes. Partner with analytics and cross-functional teams to transition batch sends into scalable lifecycle automations and mentor junior team members.

Pick, pack, and load customer orders in a warehouse using powered equipment and RF devices. Use HighJump and RF systems to locate, process, and print orders, pack items securely, and load outbound parcel trucks. Maintain accuracy and follow assigned duties on a weekend schedule.

Supervise inbound/outbound distribution center operations, manage 15-30 direct reports, train and evaluate staff, enforce productivity and accuracy standards, optimize procedures and staffing, handle paperwork and attendance, and ensure safety and equipment use. Support continuous improvement and other assigned duties in a fast-paced warehouse environment.

The Bilingual School Events Associate assists with school instrument rental events by setting up, greeting families, answering questions, and using mobile tools for rentals, while also handling inventory and equipment.

Oversee and lead a team to develop and execute comprehensive SEO strategies, optimize content, and enhance online visibility and revenue for e-commerce platforms.

The Business Development Manager will foster relationships with educators and schools, drive sales growth, and enhance community engagement. Responsibilities include outreach, managing sales pipelines, and ensuring educator support for rentals and repairs.

The Design Engineer II will create AV systems designs, manage client communications, generate proposals, and support project integration and engineering inquiries.