Jobs at Guitar Center, Inc.

Lead and coach the Product Management function to define product vision, strategy, and roadmaps; align work to OKRs and measurable outcomes; improve product operations and discovery; drive cross-functional execution, stakeholder communication, and data-driven decision-making to deliver customer- and associate-focused retail product experiences.

Lead and develop District Sales Managers across Texas/Gulf Coast to meet sales, operations, and EBITDA goals. Drive regional strategy, KPIs, staffing, coaching, and store performance. Partner with stakeholders, support educator relationships, and use financial data to prioritize regional actions. Role requires frequent travel and people leadership.

Lead regional sales and operational training for Music & Arts stores: deliver onboarding and product/selling skills, coach leaders and associates via store visits, partner with district and corporate teams, track training effectiveness, and drive adoption to improve sales performance and customer experience.

Build and maintain relationships with school music educators and administrators to drive rentals, repairs, product sales, and program growth. Manage territory outreach, respond to leads, maintain Salesforce pipeline, coordinate with stores and logistics, host community/store events, and provide timely educator support.

The Technical Support Representative engages with customers across digital channels, managing inquiries through social media, emails, and review platforms while ensuring high-quality service and collaboration with internal teams to enhance customer experience.

The Sales Audit Coordinator ensures accurate funding for credit card and marketplace transactions, conducts reconciliations, resolves discrepancies, prepares financial statements, and assists in improving efficiency.

Lead and coach a team of Lesson Advisors while maintaining individual sales/enrollment responsibilities. Drive lesson enrollment growth, retention, customer satisfaction, and operational excellence through coaching, performance management, KPI analysis, and hands-on customer engagement. Partner with cross-functional teams to improve processes and deliver consistent, high-quality customer experiences.

Pick, pack, and load customer orders in a warehouse using powered equipment and RF devices. Use HighJump and RF scanners to ensure order accuracy, pack items, print/process orders, and load outbound trucks. Perform additional assigned warehouse duties.

The Learning and Development Specialist designs and implements learning programs, evaluates effectiveness, and collaborates with business leaders to enhance employee growth and organizational effectiveness.

Build and maintain relationships with K-12 music educators and administrators to drive rentals, repairs, and product sales. Manage territory outreach, pipeline tracking in Salesforce, respond to leads, coordinate events with local stores, and ensure educator support by partnering with logistics and repair teams. Travel within assigned territory and represent Music & Arts at community and school events.

Drive territory growth by building relationships with music educators and school decision-makers. Manage pipeline and Salesforce, create new rental/repair/product programs, host community and in-store events, resolve educator issues, and collaborate with stores and logistics to support school music programs.

The Education Account Manager builds relationships with schools, drives sales growth, engages with the music community, and provides customer support. They manage territory outreach, sales pipelines, and collaborate with local stores for community events.

Execute high-volume email and SMS campaigns and build automated, personalized journeys in Salesforce Marketing Cloud. Use AMPscript, SQL, data extensions, and dynamic content to segment audiences, QA campaigns across devices, troubleshoot deliverability and rendering issues, and document processes. Partner with analytics and cross-functional teams to transition batch sends into scalable lifecycle automations and mentor junior team members.

The Bilingual School Events Associate assists with school instrument rental events by setting up, greeting families, answering questions, and using mobile tools for rentals, while also handling inventory and equipment.

Oversee and lead a team to develop and execute comprehensive SEO strategies, optimize content, and enhance online visibility and revenue for e-commerce platforms.

The Business Development Manager will foster relationships with educators and schools, drive sales growth, and enhance community engagement. Responsibilities include outreach, managing sales pipelines, and ensuring educator support for rentals and repairs.

The Sr. Manager CRM Marketing will lead lifecycle marketing strategies at Guitar Center, focusing on data-driven email and SMS campaigns using Salesforce Marketing Cloud. This role involves collaboration with technical teams to implement automation and personalization, while analyzing performance to enhance customer engagement.

The Regional Director leads multi-state music education operations, manages District Managers, drives performance, and enhances educator relationships while ensuring strategic growth and operational excellence.

The Design Engineer II will create AV systems designs, manage client communications, generate proposals, and support project integration and engineering inquiries.

Responsible for the administration and support of Microsoft Dynamics AX 2012, ensuring production stability, incident management, and user support, while collaborating with developers and vendors.