Jobs at GoKwik

Create and publish social media content across LinkedIn, Instagram, X, and YouTube. Responsibilities include ideating posts, writing captions and scripts, shooting and editing short-form videos, researching trends, covering events, managing community engagement, coordinating with internal teams, and tracking content performance to improve future campaigns.

Create social-first graphic, motion, video, and photo content for GoKwik across LinkedIn, Instagram, YouTube, and X. Translate product updates, success stories, partnerships, and brand initiatives into engaging visuals. Responsibilities include graphic design, short-form video editing, content shooting, trend research, creative experimentation, performance-informed improvements, and cross-functional collaboration from concept through publication.

Create and manage UGC videos and performance marketing creatives from concept and scripting through production and delivery. Coordinate with creators, influencers, and internal teams; develop briefs and content guidelines; maintain content calendars and asset libraries; track revisions and timelines; monitor trends and creative performance; and apply campaign learnings to future content strategies.

Own the strategy, roadmap, and execution for KwikEngage, an AI-powered conversational commerce and customer engagement product. Lead development across messaging channels, CRM, customer support, inbox and agent workflows, AI/LLM automation, and platform integrations. Partner with Engineering, Design, Sales, Marketing, and Customer Success to deliver scalable products, improve engagement and conversion, increase automation and resolution rates, and support merchant growth.

Drives merchant acquisition and revenue growth through inbound lead conversion and outbound prospecting. Manages the full sales pipeline, qualifies leads, conducts product demonstrations, handles objections and commercial negotiations, and closes opportunities. Tracks conversion, pipeline, closure, and revenue metrics while maintaining CRM records. Partners with Marketing and Account Management to improve lead quality, handoffs, and sales processes, while building strong prospective merchant relationships.

Drive new business growth among D2C and eCommerce brands by sourcing and qualifying leads, conducting consultative discovery, delivering product demos, managing pipelines, closing deals, and supporting merchant onboarding. The role requires ownership of the full sales cycle, strong CRM discipline, market research, stakeholder management, and collaboration with cross-functional teams in a fast-paced startup environment.

Design, build, and operate scalable backend systems for messaging, campaigns, automation, customer data, and AI-powered commerce products. Own distributed event processing, APIs, data architecture, multi-tenant scalability, AWS production readiness, reliability, and incident resolution. Lead architecture and design reviews, mentor engineers, improve engineering standards, and deliver complex initiatives while ensuring security, observability, fault tolerance, and operational excellence.

Provide technical support to eCommerce merchants through email, chat, and ticketing systems. Troubleshoot product issues, configurations, and integrations; manage cases and SLAs; coordinate with Product and Engineering; communicate resolutions; analyze recurring issues; and improve support processes. The role includes roster-based coverage, weekends, and occasional evenings.

Lead DevSecOps initiatives across the engineering lifecycle: embed SAST/DAST and vulnerability scanning into CI/CD, design secure cloud-native architectures, automate secrets and IAM controls, integrate security tooling, lead incident response, run training and blameless postmortems, and own compliance readiness (SOC2, ISO 27001, PCI-DSS).

Drive merchant acquisition through inbound lead conversion and outbound prospecting. Manage sales opportunities from qualification through closure, conduct product demonstrations, handle objections, maintain CRM pipeline records, achieve revenue targets, analyze conversion metrics, and collaborate with Marketing and internal teams to improve sales processes and customer handoffs.

Drive merchant acquisition through inbound lead conversion and outbound prospecting. Manage sales opportunities from lead generation through qualification, product demonstrations, objection handling, negotiation, and closure. Maintain CRM pipelines, achieve revenue targets, analyze conversion metrics, conduct prospect research, and collaborate with Marketing and internal teams to improve sales processes and handoffs.

Identify and qualify inbound and outbound sales opportunities, understand merchant needs, recommend GoKwik solutions, conduct online product demonstrations, manage prospect pipelines, and close smaller accounts and inbound leads. The role requires strong communication, objection handling, disciplined follow-up, CRM proficiency, lead-generation tools, and a customer-focused approach in a fast-paced, target-driven environment.

Drive new business and revenue growth for logistics-focused solutions by prospecting, acquiring clients, managing the full B2B sales cycle, developing proposals and pricing, and nurturing enterprise accounts. The role owns pipeline forecasting, negotiations, target achievement, market intelligence, and cross-functional collaboration with Operations, Product, and Customer Success teams to support onboarding, retention, and account expansion.

Support B2B merchant relationships, drive product adoption, analyze checkout and payment performance, identify growth opportunities, and execute A/B tests to improve conversion and revenue. Coordinate with Product, Engineering, and Customer Engineering teams, track merchant KPIs, generate data-driven recommendations, and build strong stakeholder relationships.

Own KwikShop’s new-business sales charter, revenue targets, pipeline development, and complete sales cycle. Engage D2C and eCommerce founders and senior leaders, develop ROI-driven business cases, navigate complex negotiations, close deals, and support onboarding. Build repeatable outbound and account-based sales motions, maintain accurate forecasting, and collaborate with Product, Marketing, Growth, and leadership to refine positioning, ideal customer profiles, and go-to-market strategy.

Own customer success for KwikEngage, managing onboarding, adoption, retention, expansion, and strategic growth for D2C accounts. Build relationships with founders and senior leaders, analyze campaign and customer behavior data, provide actionable recommendations, address churn risks, and collaborate with Product, Engineering, and Marketing. Develop scalable customer success processes, playbooks, documentation, and best practices.

Support onboarding and adoption for D2C customers using KwikEngage. Manage customer accounts, monitor campaign and behavioral data, identify growth and retention opportunities, prevent churn, and recommend improvements. Build relationships with marketing teams and founders, collaborate cross-functionally to resolve issues, and contribute to scalable customer success processes, documentation, and playbooks.

Own enterprise sales and revenue growth for KwikEngage across an assigned region. Responsibilities include prospecting, discovery, product demonstrations, negotiations, enterprise deal closure, pipeline development, target achievement, executive relationship management, and account handover. The role requires solution selling to D2C brands and collaboration with Product, Growth, and Customer Success teams to drive adoption and long-term merchant partnerships.

Own Ratio’s full sales cycle, revenue target, strategic account development, pipeline generation, forecasting, and new-business closure across Indian D2C and eCommerce brands. Sell consultatively to founders and senior business, technology, and growth leaders; develop ROI-driven business cases; navigate complex enterprise sales processes; and help establish repeatable GTM, prospecting, qualification, and closing motions for a new storefront category.