Jobs at GoKwik

Lead strategy and execution for GoKwik's shared platform, building reusable services, APIs, data contracts, and governance to accelerate product development, drive adoption, ensure scalability, reliability, and cross-product consistency across merchant environments.

Drive merchant growth by analyzing conversion and return metrics, running A/B tests, generating actionable insights, managing stakeholder relationships, tracking performance, and supporting cross-functional implementation to improve GMV.

Lead FP&A reporting, build and automate management dashboards and MIS, partner with functional leaders on budgeting, forecasting, and cost control, analyze variances, review vendor provisions, and identify and drive cost-saving initiatives to support strategic decision-making.

Support end-to-end logistics across first-, mid-, and last-mile; coordinate with courier partners; track KPIs (pickup, delivery, RTO); manage exceptions and escalations; prepare reports and dashboards; collaborate cross-functionally to drive process improvements and operational efficiency.

Manage, optimize, and scale Meta Ads campaigns for D2C/eCommerce clients. Own budgets and KPIs (CAC, ROAS), analyze audiences and creatives, ensure tracking and campaign hygiene, produce performance reports, and collaborate with designers and marketing teams to drive revenue growth.

Lead freight cost and shipment weight accuracy initiatives, manage carrier weight audits and disputes, drive cross-functional programs to reduce freight costs and revenue leakage, build dashboards and KPIs, and implement governance and process improvements with logistics partners.

Own retention strategy and execution for 15–30 D2C brands: audit and rebuild lifecycle journeys across WhatsApp, Email, and SMS; execute and optimize campaigns and automations; build segmentation and personalization using AI; analyze cohorts and campaign performance to drive repeat GMV and retention revenue; partner with Product, Strategy, and Customer Success to improve outcomes.

Support Agency Partnerships by sourcing and researching agencies, generating qualified leads via outreach, maintaining lead trackers and dashboards, analyzing pipeline data, preparing presentations, participating in sales meetings, and assisting BD with administrative and project tasks.

Lead regional sales strategy and a team to hit revenue targets: recruit, coach, forecast, expand customer base, run local campaigns, monitor sales KPIs, analyze market trends, and represent the company at events.

Lead enterprise merchant lending sales by prospecting, negotiating, and closing financing deals with high-value D2C and eCommerce brands. Build relationships with founders and finance leaders, structure lending solutions with cross-functional teams, drive disbursals and portfolio growth, maintain CRM and forecasts, and expand accounts through cross-sell and renewals.

Engage and qualify D2C and eCommerce merchants via inbound/outbound channels, assess financing needs, explain lending products, guide applicants through KYC and loan processing, collaborate with Credit/Risk/Operations, maintain CRM and pipeline, and meet monthly acquisition and disbursal targets.

Manage the full customer lifecycle for Shopify merchants using GoKwik's Return Management solution: onboard customers, drive product adoption, optimize return/refund workflows, analyze usage data, run business reviews, coordinate cross-functionally, reduce churn, and identify expansion opportunities while leveraging AI tools to automate and improve processes.

Manage a portfolio of UK/Europe D2C merchants to drive product adoption, retention, expansion, and revenue. Build strategic relationships, lead QBRs, design and run engagement campaigns across WhatsApp, Email, and SMS, analyze performance (funnel/cohort/A-B testing), leverage AI tools, and partner with Product, Engineering, Sales, and Marketing to improve merchant outcomes.

Lead new business acquisition and strategic merchant relationships across Indias D2C ecosystem. Drive revenue, manage end-to-end enterprise sales cycles, deliver product demos and ROI cases, forecast pipeline, and collaborate with Product, Customer Success, Marketing, and Partnerships to ensure merchant onboarding and long-term success.

Manage onboarding and adoption for a portfolio of D2C merchants using KwikEngage. Drive retention, monitor account health, analyse campaign performance, provide data-backed recommendations, identify upsell opportunities, and collaborate with Product, Engineering, and Marketing to improve customer outcomes.