Jobs at GoKwik

Own merchant onboarding, operational workflows, SLA monitoring, process improvements, AI automation, data analysis, and SOP development. The role partners with Customer Success, Product, Engineering, and Business teams to resolve merchant challenges and improve service delivery. It requires analytical problem-solving, stakeholder management, proficiency with spreadsheets and AI tools, strong communication, and the ability to manage priorities in a fast-paced environment.

Identify and qualify inbound and outbound sales opportunities, understand merchant needs, recommend GoKwik solutions, conduct online product demonstrations, manage prospect pipelines, and close smaller accounts and inbound leads. The role requires strong communication, objection handling, disciplined follow-up, CRM proficiency, lead-generation tools, and a customer-focused approach in a fast-paced, target-driven environment.

Own GoKwik’s AI-enabled GTM and market intelligence systems, including outbound signal pipelines, marketing intelligence tools, attribution governance, funnel measurement, automation, and reliability. Turn proprietary transaction data into publishable industry research while partnering with Demand Generation, Sales, Brand, PR, and Finance. Build production-ready tools, maintain documentation, and ensure teams can independently operate the systems.

Manage end-to-end eCommerce logistics operations across first-mile, mid-mile, and last-mile delivery. Coordinate courier partners, monitor SLAs and performance metrics, resolve shipment exceptions, conduct business reviews, build dashboards, analyze operational data, and drive continuous process improvements through cross-functional collaboration.

Own the full product lifecycle, including customer discovery, prioritization, experimentation, analytics, requirements definition, development collaboration, launches, adoption monitoring, and continuous improvement. Use customer insights, product data, SQL, and experimentation to identify opportunities, measure outcomes, and drive product and business performance.

Drive new business and revenue growth for logistics-focused solutions by prospecting, acquiring clients, managing the full B2B sales cycle, developing proposals and pricing, and nurturing enterprise accounts. The role owns pipeline forecasting, negotiations, target achievement, market intelligence, and cross-functional collaboration with Operations, Product, and Customer Success teams to support onboarding, retention, and account expansion.

Support B2B merchant relationships, drive product adoption, analyze checkout and payment performance, identify growth opportunities, and execute A/B tests to improve conversion and revenue. Coordinate with Product, Engineering, and Customer Engineering teams, track merchant KPIs, generate data-driven recommendations, and build strong stakeholder relationships.

Own onboarding and integrations for KwikAds across managed services, content generation, and SaaS network intelligence. Partner with Product and Technology teams to troubleshoot integrations, identify workflow gaps, conduct quality checks, establish onboarding standards, resolve bottlenecks, and improve processes and documentation. The role requires strong product and technology understanding, cross-functional communication, attention to detail, process discipline, and the ability to manage multiple priorities in a fast-paced environment.

Own KwikShop’s new-business sales charter, revenue targets, pipeline development, and complete sales cycle. Engage D2C and eCommerce founders and senior leaders, develop ROI-driven business cases, navigate complex negotiations, close deals, and support onboarding. Build repeatable outbound and account-based sales motions, maintain accurate forecasting, and collaborate with Product, Marketing, Growth, and leadership to refine positioning, ideal customer profiles, and go-to-market strategy.

Manage merchant shipment queries and investigate delivery issues using shipping and courier dashboards. Resolve pickup delays, misroutes, NDRs, delivery disputes, lost or damaged parcels, and RTO cases. Own support tickets and SLA adherence, coordinate with Operations and Account Management, escalate business-impacting issues, prioritize peak-period workloads, and identify process improvements. The role requires strong communication, problem-solving, ownership, and accuracy in a fast-paced eCommerce logistics environment.

Own customer success for KwikEngage, managing onboarding, adoption, retention, expansion, and strategic growth for D2C accounts. Build relationships with founders and senior leaders, analyze campaign and customer behavior data, provide actionable recommendations, address churn risks, and collaborate with Product, Engineering, and Marketing. Develop scalable customer success processes, playbooks, documentation, and best practices.

Support onboarding and adoption for D2C customers using KwikEngage. Manage customer accounts, monitor campaign and behavioral data, identify growth and retention opportunities, prevent churn, and recommend improvements. Build relationships with marketing teams and founders, collaborate cross-functionally to resolve issues, and contribute to scalable customer success processes, documentation, and playbooks.

Own enterprise sales and revenue growth for KwikEngage across an assigned region. Responsibilities include prospecting, discovery, product demonstrations, negotiations, enterprise deal closure, pipeline development, target achievement, executive relationship management, and account handover. The role requires solution selling to D2C brands and collaboration with Product, Growth, and Customer Success teams to drive adoption and long-term merchant partnerships.

Manage end-to-end Meta Ads campaigns for SMB and D2C brands, including setup, optimization, reporting, and scaling. Own campaign spend and performance metrics such as CAC, ROAS, and revenue. Partner with clients on growth strategies, analyze funnel data, optimize creative and targeting, coordinate associates, and communicate performance insights to clients and marketing leadership.

Manage the full B2B sales cycle for GoKwik’s checkout, payments, retention, and post-purchase products. Grow revenue from D2C brands, engage founders and senior decision-makers, align customer needs with product capabilities, communicate business value, exceed sales targets, and build long-term client relationships across Bangalore and the Southern region.

Own Ratio’s full sales cycle, revenue target, strategic account development, pipeline generation, forecasting, and new-business closure across Indian D2C and eCommerce brands. Sell consultatively to founders and senior business, technology, and growth leaders; develop ROI-driven business cases; navigate complex enterprise sales processes; and help establish repeatable GTM, prospecting, qualification, and closing motions for a new storefront category.

Own the end-to-end content pipeline for brands, developing Meta-focused concepts, hooks, scripts, and creative formats. Manage creators, timelines, reviews, briefs, and deliverables while maintaining creative quality and translating client objectives into effective content. Use performance insights and emerging trends to improve high-volume creative production.

Own 20–25 merchant onboarding programs from signed agreement through live storefront, coordinating storefront development, integrations, checkout, QA, and go-live timelines. Gather requirements, manage scope and risks, translate business needs into technical specifications, and coordinate Engineering, Product, Design, QA, and Sales. Build scalable onboarding processes, automation, playbooks, capacity plans, and portfolio reporting while managing merchant and senior stakeholder communications.

Own retention marketing strategy and execution for 15–30 D2C brands. Build and optimize lifecycle campaigns across WhatsApp, email, and SMS; develop segmentation, personalization, and automation workflows; analyze cohorts, repeat behavior, AOV, and campaign performance; use AI for campaign operations and reporting; and collaborate with Product, Strategy, and Customer Success teams to improve merchant retention and revenue.

Lead regional sales performance, revenue growth, and team development for GoKwik. Responsibilities include setting quotas, executing regional sales strategies, forecasting, acquiring customers, recruiting and coaching sales talent, monitoring KPIs, managing budgets, identifying market opportunities, and representing the company at industry events and customer meetings. Extensive travel within the assigned region is required.