Jobs at GoKwik

Lead regional sales performance, revenue growth, and team development for GoKwik. Responsibilities include setting quotas, executing regional sales strategies, forecasting, acquiring customers, recruiting and coaching sales talent, monitoring KPIs, managing budgets, identifying market opportunities, and representing the company at industry events and customer meetings. Extensive travel within the assigned region is required.

Own product positioning, messaging, and go-to-market strategy for GoKwik products. Lead launches, feature releases, marketing campaigns, onboarding, in-app messaging, competitive research, sales enablement, and customer-facing content. Partner cross-functionally with Product, Sales, Marketing, Design, Business Development, and Merchant Success teams to drive adoption, revenue, and measurable funnel outcomes.

Own enterprise customer success for D2C and eCommerce brands by leading onboarding, adoption, retention, expansion, QBRs, and strategic success plans. Analyze checkout, payment, conversion, and customer behavior data to advise senior stakeholders and identify growth opportunities. Partner with Product, Engineering, and Marketing on roadmap influence, escalation processes, and customer experience improvements while mentoring junior CSMs.

Own 20–25 merchant onboarding programs from signed agreement through live storefront, coordinating storefront development, integrations, checkout, QA, and go-live timelines. Gather requirements, manage scope and risks, translate business needs into technical specifications, and coordinate Engineering, Product, Design, QA, and Sales. Build scalable onboarding processes, automation, playbooks, capacity plans, and portfolio reporting while managing merchant and senior stakeholder communications.

Own onboarding and integrations for KwikAds across managed services, content generation, and SaaS network intelligence. Partner with Product and Technology teams to troubleshoot integrations, identify workflow gaps, conduct quality checks, establish onboarding standards, resolve bottlenecks, and improve processes and documentation. The role requires strong product and technology understanding, cross-functional communication, attention to detail, process discipline, and the ability to manage multiple priorities in a fast-paced environment.

Own the end-to-end content pipeline for brands, developing Meta-focused concepts, hooks, scripts, and creative formats. Manage creators, timelines, reviews, briefs, and deliverables while maintaining creative quality and translating client objectives into effective content. Use performance insights and emerging trends to improve high-volume creative production.

Sources and researches agency partners, generates qualified leads through calls, email, and LinkedIn, maintains pipeline trackers and dashboards, analyzes conversion trends, supports presentations and sales meetings, and assists the business development team with administrative and project management activities.

Own strategic relationships and business outcomes for enterprise merchants, driving retention, expansion, upsells, and cross-sells. Lead a high-performing Merchant Success team as a hands-on player-coach, establish engagement and support standards, resolve complex merchant challenges, and collaborate with Product, Growth, and Engineering to deliver solutions. Represent merchant needs internally while contributing to long-term customer value and revenue growth.

Set up, monitor, and optimize Meta Ads campaigns for SMB, D2C, and eCommerce clients. Manage budgets, pacing, targeting, campaign hygiene, and creative testing while tracking performance metrics. Research market trends, competitor advertising, and audience insights to identify optimization opportunities. Collaborate with marketing managers and leads on growth strategies, and support client reporting and communication across multiple accounts.

Own the planning, launch, optimization, and scaling of Meta Ads campaigns for multiple D2C and eCommerce brands. Manage budgets and performance against CAC, ROAS, conversions, and revenue goals. Partner with clients to develop data-driven strategies, analyze audiences and funnel performance, prepare reports, maintain tracking accuracy, and collaborate with creative and marketing teams.

Lead strategy and execution for GoKwik's shared platform, building reusable services, APIs, data contracts, and governance to accelerate product development, drive adoption, ensure scalability, reliability, and cross-product consistency across merchant environments.

Lead enterprise customer success for D2C/eCommerce brands: drive onboarding, adoption, retention, upsell, and long-term partnerships. Manage a portfolio of large accounts, deliver data-driven insights, present to CXOs, influence product roadmap, and mentor junior CSMs while designing scalable enterprise processes and mitigating churn risk.

Own outcomes for a portfolio of eCommerce merchants by driving adoption, retention, expansion, and revenue growth. Advise brands on lifecycle engagement across WhatsApp, email, SMS, and other channels. Analyze funnels, cohorts, A/B tests, and lifecycle data to recommend experiments and growth opportunities. Leverage AI to improve customer success workflows, partner with Product, Engineering, Sales, and Marketing, lead feature pilots, and represent merchant feedback in product prioritization.

Create approximately 100 short-form videos monthly, producing engaging on-camera content with GoKwik-provided products and setups. Collaborate with the content team, follow campaign objectives and brand guidelines, and maintain consistent, professional output. The role offers experience in content creation, social media, digital storytelling, D2C commerce, and growth marketing while helping build a creator portfolio.

Leads a performance marketing team serving D2C and eCommerce brands. Owns Meta paid campaign strategy and execution, optimizing CAC, ROAS, CTR, and CVR. Partners with brands and agencies on budgets, funnel diagnostics, creative testing, and campaign performance. Builds scalable playbooks, mentors marketers, tracks dashboards and conversion paths, and collaborates with product, analytics, and partnerships teams to drive measurable growth.

Drive enterprise revenue by owning end-to-end sales cycles for GoKwik's checkout, payments, engagement, and returns products. Build strategic partnerships with senior stakeholders, demonstrate ROI through solution-led selling, meet ambitious targets, and collaborate cross-functionally to align client needs with product capabilities while nurturing long-term enterprise relationships.

Lead DevSecOps initiatives across the engineering lifecycle: embed SAST/DAST and vulnerability scanning into CI/CD, design secure cloud-native architectures, automate secrets and IAM controls, integrate security tooling, lead incident response, run training and blameless postmortems, and own compliance readiness (SOC2, ISO 27001, PCI-DSS).

Manage a portfolio of D2C/eCommerce merchants to drive adoption, retention, expansion, and revenue through lifecycle marketing, analytics, A/B testing, and AI-driven workflows. Advise on multi-channel engagement (WhatsApp, Email, SMS), identify growth opportunities, run experiments, and influence product roadmap through cross-functional collaboration.

Manage B2B merchant relationships, drive adoption and value realization, analyze checkout and payment performance, identify growth opportunities, and execute optimization experiments. Track KPIs, translate data into recommendations, build stakeholder relationships, and collaborate with Product, Engineering, and Customer Engineering teams to improve merchant outcomes and product capabilities.

Lead SRE-focused reliability for production systems: run on-call and incident response, debug distributed systems, design self-healing scalable infrastructure, build observability (metrics, logs, traces, SLIs/SLOs, APM), support Terraform/Kubernetes/CI-CD automation, mentor engineers, conduct blameless postmortems, and drive resiliency improvements.