Teams at GoKwik

Own merchant onboarding, operational workflows, SLA monitoring, process improvements, AI automation, data analysis, and SOP development. The role partners with Customer Success, Product, Engineering, and Business teams to resolve merchant challenges and improve service delivery. It requires analytical problem-solving, stakeholder management, proficiency with spreadsheets and AI tools, strong communication, and the ability to manage priorities in a fast-paced environment.

Identify and qualify inbound and outbound sales opportunities, understand merchant needs, recommend GoKwik solutions, conduct online product demonstrations, manage prospect pipelines, and close smaller accounts and inbound leads. The role requires strong communication, objection handling, disciplined follow-up, CRM proficiency, lead-generation tools, and a customer-focused approach in a fast-paced, target-driven environment.

Own GoKwik’s AI-enabled GTM and market intelligence systems, including outbound signal pipelines, marketing intelligence tools, attribution governance, funnel measurement, automation, and reliability. Turn proprietary transaction data into publishable industry research while partnering with Demand Generation, Sales, Brand, PR, and Finance. Build production-ready tools, maintain documentation, and ensure teams can independently operate the systems.