Jobs at Gigmile

Lead preparation and analysis of financial statements, budgets, forecasts, cashflow projections, and variance reports. Manage general ledger, financial modeling, liquidity and revenue assurance. Implement controls, oversee payroll and finance associates, coordinate statutory returns and regulator interactions, and present financial reports to stakeholders.

Serve as first point of contact for customer inquiries, educate users on platform and vehicle operations, resolve issues or escalate per SLA, track tickets, conduct check-ins, monitor feedback (NPS/CSAT), update FAQs, collaborate with Operations, Risk, and Finance, and identify upsell opportunities.

Support QA, compliance reviews, audits, and investigations across cities. Conduct QA of verification, onboarding, transaction, recovery, and collection processes; validate system records; perform field audits and inspections; monitor dashboards for anomalies and SLA breaches; maintain audit documentation; track and verify corrective actions.

Designs and authors end-to-end operational management systems: gather requirements, create to-be processes, author full SOPs, specify operating tools and system events, and own the Product↔Operations handoff to ensure scalable, measurable, and embedded operational designs.

Drive new customer acquisition through referrals, field agents, digital channels and partnerships. Manage lead follow-up, onboarding, hub visits, CRM records, and conversion tracking. Run community outreach and marketing activations, analyze channel performance, and provide data-driven recommendations to improve acquisition strategies.

The Senior Backend Engineer will develop and maintain APIs, optimize databases, ensure system performance, and mentor junior engineers in a remote position.

The Station Officer is responsible for monitoring parking stations, ensuring repayment compliance from riders, and facilitating collections while maintaining professionalism.

Serve as first point of contact for customer inquiries and complaints, guide new users through the platform, resolve or escalate issues per SLA, track tickets, perform follow-ups, measure satisfaction (NPS, CSAT), update FAQs, collaborate with Operations, Risk, and Finance, and identify upsell opportunities to improve retention and product adoption.

Serve as first point of contact for customer inquiries and complaints; guide new users on platform and vehicle use; track and resolve tickets, escalate when needed; perform periodic check-ins, measure satisfaction (NPS/CSAT), update FAQs, and collaborate with Operations, Risk, and Finance to resolve payments, maintenance, and compliance issues while identifying upsell opportunities.

Lead procurement, distribution, and vehicle setup operations across covered cities. Manage sourcing, supplier negotiations, contracts, logistics performance, inspections, vehicle pre-delivery preparation, and reporting to meet budget and deployment schedules.

Investigate, troubleshoot, and resolve production application issues across backend services, APIs, databases, and frontend integrations. Debug Golang apps, perform RCA, validate and correct data via SQL, analyze logs/metrics, collaborate with engineering/product teams, maintain runbooks, support incident management, and improve reliability, observability, and deployment verification.

Lead Field Operations and Supply Chain across multiple markets to maximize vehicle uptime and asset protection. Oversee vehicle lifecycle, OEM and aftersales partnerships, risk and incident management, inventory and telematics oversight, reporting, and cross-functional collaboration to scale efficient, auditable processes across Africa.

The Head of Portfolio oversees portfolio outcomes, builds collections frameworks, manages recovery operations, and leads operational teams while ensuring adherence to standards and performance tracking.

The City Manager oversees city operations, ensuring operational efficiency and compliance while managing teams across various functions. The role includes revenue management, risk management, asset oversight, and leadership of administrative tasks.

The City Acquisition Lead will identify gig workers, develop strategies for user acquisition, build stakeholder relationships, collaborate on campaigns, analyze metrics, and support newly onboarded gig workers.

The Head of Growth manages Gamma's country deployment pipeline, overseeing lead generation, conversion, and training for customer acquisition across Nigeria. The role involves orchestrating partnerships, analyzing performance, and leading a growth team to ensure high-quality outcomes and operational efficiency.

The City Manager leads operations, sales, and portfolio management in a city, ensuring efficiency and compliance while driving revenue growth.

The City Acquisition Lead develops strategies to attract riders and drivers to Gigmile's platform, builds stakeholder relationships, and assesses acquisition metrics.

The Recovery Officer is tasked with overseeing recovery operations, ensuring compliance with regulations, and managing a team of agents for vehicle repossessions.

The Station Operations Lead oversees station operations, ensuring repayment compliance, asset control, risk prevention, and proper rider conduct while managing and guiding the Station Officers.