Jobs at Gigmile

Oversee front desk operations, welcome visitors, maintain reception areas, and coordinate office administration across Nigerian locations. Manage supplies, equipment, travel bookings, records, facilities, health and safety compliance, HR support, events, and workplace issue resolution while providing responsive customer service.

Serve as first point of contact for customer inquiries and complaints, guide new users through the platform, resolve or escalate issues per SLA, track tickets, perform follow-ups, measure satisfaction (NPS, CSAT), update FAQs, collaborate with Operations, Risk, and Finance, and identify upsell opportunities to improve retention and product adoption.

Serve as first point of contact for customer inquiries and complaints; guide new users on platform and vehicle use; track and resolve tickets, escalate when needed; perform periodic check-ins, measure satisfaction (NPS/CSAT), update FAQs, and collaborate with Operations, Risk, and Finance to resolve payments, maintenance, and compliance issues while identifying upsell opportunities.

Lead procurement, distribution, and vehicle setup operations across covered cities. Manage sourcing, supplier negotiations, contracts, logistics performance, inspections, vehicle pre-delivery preparation, and reporting to meet budget and deployment schedules.

Investigate, troubleshoot, and resolve production application issues across backend services, APIs, databases, and frontend integrations. Debug Golang apps, perform RCA, validate and correct data via SQL, analyze logs/metrics, collaborate with engineering/product teams, maintain runbooks, support incident management, and improve reliability, observability, and deployment verification.

Lead Field Operations and Supply Chain across multiple markets to maximize vehicle uptime and asset protection. Oversee vehicle lifecycle, OEM and aftersales partnerships, risk and incident management, inventory and telematics oversight, reporting, and cross-functional collaboration to scale efficient, auditable processes across Africa.

The City Manager oversees city operations, ensuring operational efficiency and compliance while managing teams across various functions. The role includes revenue management, risk management, asset oversight, and leadership of administrative tasks.

The Head of Portfolio oversees portfolio outcomes, builds collections frameworks, manages recovery operations, and leads operational teams while ensuring adherence to standards and performance tracking.

The City Acquisition Lead will identify gig workers, develop strategies for user acquisition, build stakeholder relationships, collaborate on campaigns, analyze metrics, and support newly onboarded gig workers.

The City Manager leads operations, sales, and portfolio management in a city, ensuring efficiency and compliance while driving revenue growth.

The Head of Growth manages Gamma's country deployment pipeline, overseeing lead generation, conversion, and training for customer acquisition across Nigeria. The role involves orchestrating partnerships, analyzing performance, and leading a growth team to ensure high-quality outcomes and operational efficiency.

The City Acquisition Lead develops strategies to attract riders and drivers to Gigmile's platform, builds stakeholder relationships, and assesses acquisition metrics.

The Recovery Officer is tasked with overseeing recovery operations, ensuring compliance with regulations, and managing a team of agents for vehicle repossessions.

The Station Operations Lead oversees station operations, ensuring repayment compliance, asset control, risk prevention, and proper rider conduct while managing and guiding the Station Officers.

The Station Officer monitors parking stations, ensures repayment compliance, facilitates collections, reports incidents, and educates riders on policies while maintaining professionalism.

The Sales Officer generates leads, follows up with potential customers, ensures a smooth onboarding process, and maintains customer relationships.

Lead city-level operations across sales, portfolio, recovery, supply chain, and admin. Ensure operational efficiency, risk management, asset utilisation, budget control, compliance, and team performance to meet revenue and service targets.

The Station Officer monitors parking stations for rider compliance with repayment obligations, facilitates collections, and ensures asset control while adhering to company policies.

The Station Officer monitors parking stations, enforces repayment compliance among riders, facilitates collections, and reports incidents while maintaining professionalism.

The Station Officer monitors parking stations, ensures repayment compliance from riders, facilitates collections, and maintains professionalism. Responsibilities include verifying payments, reporting violations, and educating riders on policies.