The Role
Oversee front desk operations, welcome visitors, maintain reception areas, and coordinate office administration across Nigerian locations. Manage supplies, equipment, travel bookings, records, facilities, health and safety compliance, HR support, events, and workplace issue resolution while providing responsive customer service.
Summary Generated by Built In
POSITION SUMMARY: As a Front Desk & Admin Officer at Gamma Mobility, you will play a crucial role in the smooth operation of the office. Your primary responsibility is to oversee the front desk and coordinate administrative tasks and processes to ensure efficiency. operations.
ROLES & RESPONSIBILITIES:
Front Desk
- Welcome visitors in a warm and friendly manner
- Ensure the reception area and common areas are clean and well-maintained
- Log detailed and accurate records of visitor requests.
Administrative
- Office Management: Oversee day-to-day office operations, ensuring supplies are stocked, equipment is maintained, and office logistics run smoothly.
- Administrative Support: Provide admin support to staff members across all locations in Nigeria.
- Travel and Accommodation Support: Coordinate and book travel arrangements, including flights and hotels, for employees travelling for work, ensuring cost-effectiveness and compliance with company travel policies.
- Health, Safety, and Compliance: Oversee that the office environment is clean, ensure compliance with health, fire, and environmental regulations.
- Facility Management: Coordinate with the facility manager to ensure utility systems such as electricity, water, and air conditioning remain functional and efficient.
- Record Keeping: Maintain accurate and up-to-date records of inventories and assets, and other important documents.
- Human Resources: Assist with HR-related tasks, such as recruitment, onboarding, and employee record management.
- Event Coordination: Assist in organizing company events and meetings, both internal and external, as required.
- Problem-Solving: Address administrative issues and challenges that arise in the workplace, finding effective solutions to overcome them.
Requirements
- Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
- Strong understanding of customer service principles and customer-centric practices
- At least 1-2 years of experience in customer support, customer service, or account management roles
- Proven ability to handle customer inquiries, resolve issues, and manage customer accounts effectively.
- Previous experience in a high-volume customer service environment where rapid responses and multitasking are key.
- Ability to de-escalate difficult situations and manage customer frustration with professionalism and patience.
- Excellent time management skills, with the ability to prioritize tasks and handle multiple customer requests simultaneously.
Benefits
- You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
- You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
- You would work alongside passionate, talented colleagues who share your commitment to excellence.
- You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
- You would enjoy a comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.
Skills Required
- Bachelor's degree in Business Administration, Communications, Marketing, or a related field
- Strong understanding of customer service principles and customer-centric practices
- At least 1–2 years of experience in customer support, customer service, or account management roles
- Ability to handle customer inquiries, resolve issues, and manage customer accounts effectively
- Experience in a high-volume customer service environment requiring rapid responses and multitasking
- Ability to de-escalate difficult situations and manage customer frustration professionally and patiently
- Excellent time management and ability to prioritize tasks while handling multiple customer requests
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The Company
What We Do
Gigmile is a mobility FinTech platform that offers vehicle subscriptions and financial services to gig workers in Africa, aiming to empower them with access to vehicles and improve livelihoods.
