Jobs at Gesa Credit Union

Provide virtual member service for deposit account needs: establish accounts, process applications, perform account maintenance, initiate welcome outreach, evaluate fraud risk, cross-sell products, and support team training while maintaining confidentiality and regulatory compliance.

Provide member and internal support by processing mail and transactions, auditing and archiving documents, resolving member inquiries and service tickets within SLAs, performing BSA functions, verifying reports, and supporting process improvements and training.

Lead integrated marketing and go-to-market strategy for assigned business units, design and evaluate test-and-learn pilots, translate market and performance data into executive recommendations, drive cross-functional alignment, and manage complex initiatives and external partners to support market expansion and growth objectives.

Collects and analyzes business data, elicits and documents functional and non-functional requirements, facilitates stakeholder sessions, manages requirements traceability, supports testing and validation, and leads process improvement initiatives. Works with PMO and project managers to scope, prioritize, and implement process changes while building SME networks and contributing to continuous improvement of BA practices.

Lead design, build, and optimize Azure-based data pipelines and Databricks ETL workloads. Integrate diverse data sources, enforce data governance and quality, implement medallion architectures, tune performance, support analytics/ML use cases, and mentor stakeholders and team members.

Support execution of the enterprise risk management program by conducting risk assessments, maintaining risk registers and KRIs, performing risk analysis, supporting RCSAs and third-party risk processes, preparing risk reports, tracking remediation, and coordinating with IT, security, and business units to embed risk awareness and prepare for regulatory exams.

Build and manage SBA loan relationships by sourcing, structuring, and originating SBA 7(a) and 504 loans. Analyze financial statements and cash flow, prepare loan presentations, collaborate with underwriting, maintain portfolios, collect delinquent accounts, develop referral sources, and promote credit union products while ensuring compliance with SBA SOPs and internal policies.

Lead and own the credit card product strategy, launching and optimizing products, partnering with stakeholders (Marketing, Underwriting, IT, Collections), modeling performance, managing risk and fraud, preparing leadership reports, negotiating with vendors, and ensuring regulatory and data confidentiality compliance to grow profitability and member value.

Manage end-to-end SBA loan transactions from application through funding and post-closing. Order and review third-party reports, verify entity documents, ensure insurance and credit conditions, coordinate closings with internal and external partners, maintain audit-ready files, process withdrawn/declined loans, set up funding/wires, and ensure compliance with SBA SOPs, BSA, and internal policies.

Manage end-to-end SBA loan lifecycle from application through funding and post-closing. Order and review third-party reports, ensure entity documentation and insurance, maintain imaging files, coordinate closings with internal and external partners, verify compliance with SBA SOPs and credit conditions, set up funding, process withdrawn/declined applications, perform audits, and provide timely communications and support to commercial lending teams and members.

Provide member and internal support for a variety of operations tasks including account administration, ACH and Fed processing, research and resolution of exceptions, document imaging and retention, auditing, GL transaction balancing, BSA-related duties, and process improvement while meeting SLAs and supporting other departments.

Contact members via inbound/outbound calls to negotiate payment and recover delinquent or charged-off accounts. Document activity, follow collections policy and regulations (including BSA), refer bankruptcies, recommend repossession when needed, and support team goals and training.