Jobs at Gesa Credit Union

Assists members and nonmembers with virtual deposit account opening, membership establishment, account maintenance, and applications. Provides service through phone, email, and web channels; conducts welcome outreach; cross-sells products; explains financial services; maintains confidentiality; mitigates fraud risk; resolves moderately complex issues; and supports training and interdepartmental relationships.

Leads brand copywriting and content strategy across digital, print, branch, and community channels. Owns Gesa’s brand voice, editorial planning, content governance, standards, audits, and lifecycle management. Translates complex financial information into clear member communications, uses performance data to improve content, partners on SEO and accessibility, and guides responsible adoption of AI content tools. Coaches internal contributors and coordinates stakeholders to ensure consistent, accurate, engaging communications.

Lead marketing strategy for multiple product portfolios, develop integrated go-to-market plans, translate research and performance data into strategic recommendations, drive cross-functional collaboration, manage complex initiatives and vendor partners, establish success measures, and present insights to senior leadership to inform prioritization and growth.

Lead and manage the Spokane commercial lending team, oversee commercial loan underwriting, portfolio performance, business development, and compliance with lending policies. Supervise staff, set production goals, prepare credit requests, control delinquencies, and cross-sell deposit and cash management products while participating in leadership and community activities.

Lead and manage a commercial lending team for Portland/Vancouver, overseeing loan underwriting, portfolio performance, MBL monitoring, delinquencies, and credit approvals. Drive business development, cross-sell deposit and cash management products, ensure regulatory compliance, coach staff, produce reporting, and recommend process/product improvements to support safe, profitable growth.

Own and manage the technical lifecycle of two or more products using Agile practices. Define roadmaps, document technical requirements and user stories, prioritize backlogs, track product success metrics, coordinate development, vendors, upgrades, and regulatory compliance, and facilitate stakeholder reviews to deliver valuable outcomes.

Manage the technical lifecycle of assigned products: document requirements, build roadmaps, prioritize backlogs, run Agile ceremonies, coordinate developers and vendors, track success metrics, ensure compliance, and support upgrades.

Contact members by phone and other channels to negotiate payment on delinquent accounts, document activity, escalate when needed, follow collections policy and regulations (including BSA), recommend repossession when appropriate, and support recovery of charged-off assets while maintaining accurate records and meeting performance standards.