Jobs at Gesa Credit Union

Performs general ledger and subsidiary account reconciliation, journal entries, accounts payable, financial reporting, month-end and quarter-end close activities, budgeting, wire transfer administration, and vendor financial due diligence. The role researches discrepancies, maintains accounting records, supports regulatory compliance and investment processes, coordinates with departments, and provides accounting assistance across the credit union.

Performs daily debit and credit card servicing, including account and card maintenance, transaction inquiries, fraud and dispute intake, account closures, and fee support. Assists members, employees, and vendors through phone, email, and service tickets while protecting sensitive data, following applicable regulations, meeting accuracy and response standards, troubleshooting issues, and contributing to process improvements.

The Senior Internal Auditor administers audit planning, risk assessments, quality assurance, audit methodology, issue management, and external audit coordination. The role performs internal control audits, develops audit programs and reports, monitors remediation, tracks operational metrics, supports strategic initiatives, and mentors auditors. The position requires financial institution audit experience, knowledge of applicable regulations, internal control testing expertise, and familiarity with Internal Audit QAIP processes.

Leads branch operations across at least four market areas, overseeing Branch Market Managers and branch teams. Responsibilities include coaching and development, member service and sales performance, staffing, budgeting, compliance, risk mitigation, operational reporting, community partnerships, Salesforce adoption, and facility oversight. The role spends at least 60% of the work week supporting market and branch teams and serves as backup for the VP of Branches.

Leads branch operations across at least four market areas, overseeing Market Managers and branch teams. Responsibilities include coaching and developing staff, driving sales and member service initiatives, managing budgets and performance reporting, supporting community partnerships, ensuring regulatory compliance and risk mitigation, and promoting digital banking adoption. The role spends at least 60% of the work week supporting branches in assigned markets and requires regular travel.

Owns the technical lifecycle of assigned products, including roadmap development, backlog prioritization, requirements documentation, Agile delivery, vendor coordination, budgeting, regulatory compliance, and upgrades. Collaborates with business owners, developers, stakeholders, and vendors to deliver valuable product outcomes. Uses user feedback, operational metrics, and product success measures to guide prioritization, improve performance, and maintain product health.

Owns the technical lifecycle of multiple digital products, including strategy, roadmaps, backlogs, requirements, metrics, upgrades, compliance, and vendor coordination. Partners with business stakeholders and development teams using Agile practices to prioritize features, manage delivery, validate outcomes, and maintain product health. The role also mentors Product Owners, facilitates planning and reviews, supports testing, and ensures products meet regulatory, security, and business objectives.

Owns the technical lifecycle of multiple products, including roadmap planning, backlog prioritization, requirements documentation, stakeholder alignment, vendor coordination, budgeting, testing, upgrades, and regulatory compliance. The role facilitates Agile ceremonies, defines product metrics, analyzes user feedback and operational data, manages technical and non-functional requirements, and ensures continuous delivery of valuable product outcomes with minimal oversight.

Designs UX/UI experiences for online banking, websites, digital applications, marketing email, and internal software. Responsibilities include information architecture, interaction strategy, visual design, Figma prototyping, component-library development, usability testing, funnel analysis, accessibility, design QA, and stakeholder presentations. The role partners with product, development, brand, marketing, and compliance teams to optimize member journeys and create accessible, data-informed digital experiences.

Leads brand copywriting and content strategy across digital, print, branch, and community channels. Owns Gesa’s brand voice, editorial planning, content governance, standards, audits, and lifecycle management. Translates complex financial information into clear member communications, uses performance data to improve content, partners on SEO and accessibility, and guides responsible adoption of AI content tools. Coaches internal contributors and coordinates stakeholders to ensure consistent, accurate, engaging communications.

Lead marketing strategy for multiple product portfolios, develop integrated go-to-market plans, translate research and performance data into strategic recommendations, drive cross-functional collaboration, manage complex initiatives and vendor partners, establish success measures, and present insights to senior leadership to inform prioritization and growth.

Lead and manage the Spokane commercial lending team, oversee commercial loan underwriting, portfolio performance, business development, and compliance with lending policies. Supervise staff, set production goals, prepare credit requests, control delinquencies, and cross-sell deposit and cash management products while participating in leadership and community activities.

Lead and manage a commercial lending team for Portland/Vancouver, overseeing loan underwriting, portfolio performance, MBL monitoring, delinquencies, and credit approvals. Drive business development, cross-sell deposit and cash management products, ensure regulatory compliance, coach staff, produce reporting, and recommend process/product improvements to support safe, profitable growth.