Jobs at Fullsteam

Provides Tier 2 technical support for RICS retail software, POS, integrations, APIs, hardware, and networking. Investigates escalated issues, analyzes logs, reproduces defects, documents resolutions, and communicates with clients and stakeholders. Mentors Tier 1 support staff, creates knowledge resources, supports testing, monitors recurring issues, and collaborates with internal teams to improve products and support processes.

Plans, launches, monitors, and optimizes paid advertising campaigns across Facebook, Instagram, Google, TikTok, and other platforms. Conducts keyword research, audience segmentation, creative testing, and performance analysis to improve conversions, efficiency, ROI, and revenue. Collaborates with creative, content, and product teams, manages advertising budgets, reports campaign results, and maintains alignment with brand and marketing strategies.

Manage payments and platform services revenue accounting, including billing, revenue recognition, reconciliations, month-end close, payment lifecycle oversight, and POS terminal accounting. Lead payment incident resolution, internal controls, audit support, and process improvements across U.S. and Canadian operations. Manage, mentor, and develop the accounting team while collaborating with risk, underwriting, sales, operations, systems, executives, and external auditors.

Owns the architecture, administration, integrations, governance, controls, and roadmap for the company’s financial systems, including Zuora, Salesforce, and NetSuite. Leads quote-to-cash system processes, vendor relationships, implementations, troubleshooting, automation, access reviews, audit support, and cross-functional technology initiatives. Manages and develops a team of financial systems professionals while partnering with Finance, Accounting, IT, Security, Procurement, Legal, and external providers.

Plan, execute, and optimize paid media campaigns across Google, Meta, TikTok and other channels. Create and test ad creatives and targeting, monitor performance, run A/B tests, manage budgets, collaborate with creative and product teams, and report results using analytics tools to improve ROI and conversions.

Leads and coaches a team of SDRs responsible for outbound prospecting, qualified pipeline generation, and sales accepted opportunities. Develops performance strategies, training, outreach cadences, and process improvements; monitors KPIs and conversion data; partners with sales leaders to align SDR and AE efforts; recruits and onboards team members; and reports business impact to executive leadership.

Own customer data migration projects from analysis and cleanup through execution, validation, and communication of results. Develop and maintain migration scripts and tooling, work with APIs and structured data, resolve quality issues, and collaborate with Customer Success, Support, Product, and Engineering. Manage multiple projects, handle complex datasets, answer customer questions, safeguard sensitive information, and improve migration processes, documentation, and scalability.

The Senior People Business Partner advises leaders on organizational effectiveness, performance management, employee relations, workforce planning, talent decisions, and organizational change. The role conducts investigations, coaches leaders, develops performance improvement plans, manages sensitive employee matters, and partners with People Team functions across the United States and Canada. It requires strong business judgment, knowledge of Canadian employment practices, and the ability to balance strategic consultation with hands-on execution.

The Account Executive drives new-logo software and services sales to SMB, mid-market, and strategic accounts. Responsibilities include prospecting, discovery, solution demonstrations, relationship management, contract negotiation, CRM pipeline management, forecasting, market analysis, and collaboration with internal teams. The role also mentors junior Account Executives and works toward monthly, quarterly, and annual sales targets.

Provides technical support for a cloud-based POS platform through chat, email, and phone, troubleshooting software, payments, hardware, accounts, and integrations. Owns issues through resolution, documents interactions, manages escalations, and communicates customer feedback internally. Also assists with customer onboarding, system configuration, product adoption, and individualized training. Requires collaboration with billing, payments, development, and onboarding teams, plus participation in rotating Saturday and on-call schedules.

Lead engineering execution and organizational capability for a cloud-based PMS. Drive predictable delivery, platform reliability, modernization, AI-enabled developer productivity, standardized practices, and cross-business platform strategy while growing and developing engineering teams.

Build and design backend services, AI agents, and machine learning models. Collaborate cross-functionally to deliver AI features and maintain code quality.