Design & Support Advisor

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

At StarChapter, part of the Fullsteam organization, we thrive in empowering associations to drive professionalism, provide advocacy, advance careers, and develop leaders. We do this by helping volunteer leaders of professional and trade associations at the local level grow their membership while saving them time on administrative tasks and providing services to maximize their efforts. Our software and service make it easy for them to run their local chapters by combining their website with event registration, email communication and membership management. StarChapter is an organization that promotes from within. We are an open organization with leadership that will listen to employees that have the answers to make our organization better. Simply put, StarChapter is a great company to establish and grow your career. Let's build something great together.

StarChapter is currently searching for a full-time Design and Support Advisor. This person will fill a vital customer success role by supporting existing customers that use our software, as well as working with our design team to implement approved website designs. An ideal candidate would excel in organization and communication while having experience in both technical and customer-facing roles.

Job Responsibilities

• Train users in the different aspects of our software service
• Resolve functional/technical support and customer care inquiries from existing customers, including bookkeeping and reconciliation
• Contribute to internal process improvement initiatives
• Participate and collaborate on cross-functional teams
• Implement design mockup on customer systems
• Ensure design projects are finished on-time with a high level of customer satisfaction.
• Produce high-quality work adhering to StarChapter’s processes, procedures, and standards.

Job Requirements

• Experience in technical support or customer success for small to medium size business (SMB) software solutions
• Experience with image editing software
• Ability to clearly and professionally communicate in writing and verbally with co-workers and customers of all personality types
• Contribute to the team by working in conjunction with project managers and other support staff to support our customers
• Ability to stay focused and positive in a high energy environment

Work And Technical Skills

• Outstanding communication, organizational, presentation, and time management skills
• Strong understanding of web-based software applications (SaaS)
• Understanding of HTML, CSS, and web page design
• Basic knowledge of Adobe Photoshop
• Proficient with Windows and Microsoft Office
• Excellent computer skills and tech savvy

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.