Jobs at Frank Winston Crum Insurance

Provide administrative support to the General Liability claims team: perform claim intake, review TPA systems for legal invoice payments, update claim and policy records, handle calls and emails, manage mail and large file links, compile reports, escalate issues to management, and back up claims administrative staff. Maintain accurate electronic timeclock entries.

Adjust and resolve low- to moderately-complex commercial general liability claims, including litigated matters. Investigate coverage, evaluate damages, negotiate settlements, manage litigation with defense counsel, retain experts, maintain reserves, document activity, and communicate with insureds, claimants, attorneys, and internal teams to close files efficiently and compliantly.

Architect end-to-end digital solutions by translating business needs into technical designs that align front-end UX with backend systems, APIs, integrations, security, and cloud architecture. Collaborate with Product Owners, UX, engineering, and Enterprise Architecture across the SDLC, provide specifications, support implementation, testing, and drive scalable, user-centric improvements.

The Commercial Lines Underwriting Assistant processes business submissions, interacts with agents, and supports underwriting tasks and administrative duties while ensuring data accuracy.