Teams at Frank Winston Crum Insurance

Leads business analysis and application-support projects for an insurance organization. Manages project plans, schedules, risks, issues, requirements gathering, stakeholder communication, system design coordination, testing, training, and end-user support. Mentors Business Analysts and collaborates with developers, contractors, quality assurance, and business representatives to deliver successful system enhancements.

Provides bilingual Spanish-English customer support to policyholders, agents, and other customers. Handles policy questions, payments, commissions, refunds, audits, documentation, accounts payable, receivables, journal-entry preparation, and reconciliations. Also documents workflows, analyzes process improvements, tracks changes, and maintains records while delivering accurate solutions and managing multiple tasks.

Defends insureds in Florida property, bodily injury, and construction defect litigation from pretrial through post-trial resolution. Responsibilities include developing litigation strategies, managing pleadings, motions, discovery and depositions, meeting carrier reporting requirements, collaborating with claims teams and clients, and analyzing case performance.