Teams at Frank Winston Crum Insurance

Provide administrative support to the General Liability claims team: perform claim intake, review TPA systems for legal invoice payments, update claim and policy records, handle calls and emails, manage mail and large file links, compile reports, escalate issues to management, and back up claims administrative staff. Maintain accurate electronic timeclock entries.

Adjust and resolve low- to moderately-complex commercial general liability claims, including litigated matters. Investigate coverage, evaluate damages, negotiate settlements, manage litigation with defense counsel, retain experts, maintain reserves, document activity, and communicate with insureds, claimants, attorneys, and internal teams to close files efficiently and compliantly.

The Commercial Lines Underwriting Assistant processes business submissions, interacts with agents, and supports underwriting tasks and administrative duties while ensuring data accuracy.