Jobs at First National Bank Texas

Investigates digital banking fraud alerts, communicates with bank personnel, financial institutions, account holders, and Corporate Security, and completes fraud-related tasks accurately and promptly. The role requires adherence to policies, procedures, approval limits, deadlines, attendance standards, and customer service expectations while handling repetitive computer-based work and routine decisions.

Investigates and processes check-related claims involving forgery, unauthorized withdrawals, identity theft, credit bureau issues, and check reclamations. Researches claim documentation, recommends dispositions, initiates internal closings, communicates with customers and financial institutions, and resolves routine issues within established policies and approval limits. The role requires attention to detail, critical thinking, organization, customer service, and effective communication while meeting deadlines and maintaining accurate records.

Provides bilingual English/Spanish customer support through calls, live chat, secure messages, and email. Resolves customer, operational, and technical issues, researches inquiries, maintains accurate SharePoint records, and coordinates with internal departments. The role requires accurate first-contact resolution, professional communication, multitasking across applications, adherence to procedures, deadline management, and availability during weekends and holidays.

Provides bilingual English/Spanish customer support through calls, live chat, secure messages, and email. Resolves customer inquiries and operational or technical issues, researches complaints, maintains SharePoint records, and coordinates with internal departments. The role requires accurate communication, multitasking across applications, adherence to procedures, deadline management, and availability for weekends and holidays.

Prepares financial and regulatory reports, manages month-end close, journal entries, reconciliations, audits, taxes, and intercompany accounting. Reviews staff accountant work, supports budgeting, maintains compliance with accounting standards, and improves departmental workflows through automation. The role also provides training, assists with banking and regulatory reporting, and oversees property tax processes for more than 300 branches.

Processes consumer and business account opening exceptions, conducts due diligence for sole proprietorship and business accounts, reviews consumer identification and sanctions holds, and supports department productivity goals. The role requires accurate, efficient, detail-oriented work involving online applications and reloadable prepaid cards. Additional responsibilities may include training new employees. Candidates should be organized, analytical, able to meet deadlines, and comfortable using Microsoft Office in a team environment.

Handles incoming customer calls related to transaction disputes, records dispute reasons, responds to inquiries about existing disputes, researches transaction data, and meets service-level agreements, deadlines, productivity goals, and compliance requirements. The role requires accurate documentation, professional communication, regular attendance, customer service skills, computer proficiency, and the ability to work independently and collaboratively.

Develops community development relationships and evaluates CBO and CDFI capacity for loans and investments. Supports CRA financing structures, economic development initiatives, grants, partnerships, and innovative multi-layer projects. Advocates for LMI borrowers, provides technical assistance, represents the bank externally, oversees CRA training, and reports to CRA leadership. Requires up to 50% travel and familiarity with community development lending, tax credit programs, underwriting, and investment products.

Manages commercial loan portfolios from application review and risk analysis through approval, closing, monitoring, and collections. Interviews applicants, evaluates financial data, makes lending decisions within authorized limits, prepares loan packages for committees, maintains customer relationships, conducts private banking, develops new business, and monitors an active pipeline. The role also requires follow-up on customer financials, collection of past-due accounts, networking, and effective teamwork.

Administers the audit quality assurance and improvement program by updating methodologies, manuals, and procedures; aligning workflows with professional auditing standards; conducting self-assessments; reviewing audit files for workpaper sufficiency and IIA Standards compliance; identifying execution and documentation gaps; and reporting QAIP metrics and trends to senior management.

Provides administrative support for a mortgage office, including calendar management, meeting and travel coordination, invoice review, reporting, inventory and supply orders, phone coverage, filing, events, errands, and light loan processing. Assists loan officers with loan file completion and other duties. Requires bilingual English/Spanish communication, computer proficiency, organization, attention to detail, and the ability to work independently and collaboratively.

Lead accounting function for the bank by researching and applying complex accounting standards, preparing technical position papers, overseeing monthly/quarterly and managerial reporting, maintaining internal controls, supporting audits and regulatory reporting, managing general ledger processes, improving systems and processes, and supervising accounting staff.

Provide legal counsel to the bank: review and negotiate third-party contracts, coordinate regulatory and compliance advice, oversee outside counsel and legal responses, support examinations, and assist General Counsel with legal and compliance matters.

Administer and support accounting systems; design queries, dashboards, and reports; lead implementations, upgrades, and configurations for Concur, Oracle ARCS/FCCS, and Prologue; manage SharePoint, create documentation and training, and drive process improvements and automation to support the Accounting Department.