Teams at First National Bank Texas

Provides bilingual English/Spanish customer support through calls, live chat, secure messages, and email. Resolves customer, operational, and technical issues, researches inquiries, maintains accurate SharePoint records, and coordinates with internal departments. The role requires accurate first-contact resolution, professional communication, multitasking across applications, adherence to procedures, deadline management, and availability during weekends and holidays.

Processes high-volume legal documents, court orders, garnishments, subpoenas, bankruptcy notices, escheatment requests, and related banking matters. Reviews legal and regulatory requirements, researches account information, processes holds and releases, coordinates payments, communicates with courts and government agencies, maintains audit records, escalates complex issues, and supports compliance and workflow improvements.

Provides bilingual English/Spanish customer support through calls, live chat, secure messages, and email. Resolves customer inquiries and operational or technical issues, researches complaints, maintains SharePoint records, and coordinates with internal departments. The role requires accurate communication, multitasking across applications, adherence to procedures, deadline management, and availability for weekends and holidays.