Teams at First National Bank Texas

Investigates digital banking fraud alerts, communicates with bank personnel, financial institutions, account holders, and Corporate Security, and completes fraud-related tasks accurately and promptly. The role requires adherence to policies, procedures, approval limits, deadlines, attendance standards, and customer service expectations while handling repetitive computer-based work and routine decisions.

Manages and services a commercial real estate and construction loan portfolio. Responsibilities include reviewing and closing loans, coordinating processing and funding, monitoring collateral and covenants, reviewing construction budgets and inspections, preparing compliance and portfolio reports, and supporting audits, regulators, and loan operations. The role requires strong knowledge of commercial lending regulations, loan documentation, underwriting, compliance, and portfolio administration.

Supervise and coach disputes investigations staff, ensure regulatory and policy compliance, resolve escalated customer concerns, investigate EFT and disputed transactions, assess liability, request chargebacks, review merchant documentation, manage pre-arbitration escalations, document decisions, and meet productivity and deadline requirements.