* Research and respond to Credit Bureau Claims
* Research and process Hold Harmless Claims, Without Entry Claims, ID Theft Claims, and Check Reclamations
* Initiate internal closing when needed
* Communicate with other bank employees, financial institutions, and account holders, using phone, email, and pre-scripted letters
* Make decisions on routine issues in accordance with company policy, department procedures and assigned approval limits
* Regular and predictable attendance and punctuality
* Other duties as assigned
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds
* At least 18 years of age
* Working knowledge of Microsoft office and general office equipment
* Professional written and verbal communication skills with internal & external customers
* Exhibit independent critical thinking skills
* Ability to meet deadlines and remain flexible
* Well-organized with sharp attention to detail
* Ability to resolve issues with minimal assistance
* Capacity to work with frequent interruptions
* Demonstrate emotional control under stress and deadlines
* Strong customer service skills (both internal & external customers)
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
Skills Required
- High school diploma or equivalent
- At least 18 years of age
- Working knowledge of Microsoft Office and general office equipment
- Professional written and verbal communication skills with internal and external customers
- Independent critical thinking skills
- Ability to meet deadlines and remain flexible
- Well-organized with strong attention to detail
- Ability to resolve issues with minimal assistance
- Ability to work with frequent interruptions
- Emotional control under stress and deadlines
- Strong internal and external customer service skills
- Successful completion of a background investigation according to company policy
- Ability to work effectively in a team environment
- Regular and predictable attendance and punctuality
- Ability to remain seated for extended periods
- Ability to operate a computer and office machinery continuously
- Ability to lift up to 25 pounds
What We Do
First National Bank Texas (FNBT) and First Convenience Bank (FCB), a division of FNBT, remain dedicated to providing customers with quality financial products and services. Our bank was originally founded in 1901 in the Central Texas town of Killeen, only 19 years after the city was established. From our humble beginnings, we have grown to over $4 billion in assets and operate in over 340 locations in Texas, Arizona, Arkansas, and New Mexico. Our bank has grown in many ways over the years, but our focus and commitment remain the same—providing customers with great banking solutions and world-class service. More than a century ago, we began the tradition of being a great community bank focused on the financial success of our customers. Today, more than 3,200 dedicated banking professionals carry on and maintain that established custom. So much has changed since 1901, but our commitment to putting our customers first has not. As we continue to grow and serve customers, we remain committed to providing a combination of modern banking convenience and old-fashioned service.
