Jobs at Félix (felixpago)

Build and operate reliable, secure cloud infrastructure on GCP and GKE. Automate provisioning and deployments with Terraform, Helm, Go, Python, and Bash; manage observability, incident response, SLOs, SLIs, and error budgets. Improve DevSecOps practices, cloud security, Kubernetes resource management, and cost efficiency while collaborating across engineering, security, and product teams. Participate in on-call rotations and post-mortems.

Build and operate reliable, secure infrastructure on GCP and GKE. Automate provisioning and configuration with Terraform, Helm, and scripting; develop observability, monitoring, and alerting; define SLOs, SLIs, and error budgets; participate in on-call response and post-mortems; implement cloud security practices; collaborate across teams on DevSecOps; and optimize Kubernetes resources and cloud costs.

Investigate complex fraud cases, monitor fraud rings and emerging attack patterns, analyze transactions and chargebacks, and document evidence and methodologies. The role requires independent data gathering through SQL, dashboards, Excel, and AI tools; communicating actionable findings to stakeholders; supporting fraud prevention initiatives; and coaching junior investigators. It also includes reviewing product launches, handling escalations, and participating in a rotating weekend on-call schedule.

Design end-to-end credit experiences across WhatsApp conversations and future native mobile apps, including offers, borrowing flows, disclosures, repayment, and transaction history. Conduct evaluative research, create visual and interaction concepts, incorporate legal and risk requirements, and collaborate with credit product, engineering, research, and design partners. Help shape the credit design system and broader design team while delivering high-quality work in a fast, ambiguous environment.

Design end-to-end credit experiences for underserved users across WhatsApp and future native mobile apps. Own borrowing flows, offers, disclosures, repayment, transaction history, and visual and interaction patterns. Conduct evaluative research, collaborate with credit product and engineering teams, incorporate legal and risk requirements, and help shape the credit design system and team practices.

Leads engineering operations across DevOps, platform engineering, infrastructure, security operations, QA, CI/CD, and observability. Owns organizational strategy, technical architecture, budgets, cloud infrastructure, developer platforms, security compliance, incident response, SRE practices, testing automation, and developer experience. Establishes reliability and productivity metrics, improves deployment velocity, manages engineering teams, and partners with executives and cross-functional stakeholders to scale secure, resilient systems.

Leads Fraud Investigators and Chargeback Analysts across transaction review, customer fraud cases, investigations, and dispute filing. Coaches employees, manages performance metrics, handles escalations, improves investigation and chargeback quality, ensures regulatory compliance, and coordinates with Fraud, Data, Strategy, Product, and Engineering teams. Requires at least two years leading customer-facing operations teams, strong communication, metrics-based coaching, and occasional weekend or on-call availability.

Owns Felix’s multi-country corporate workplace network across LATAM and the United States. Responsibilities include site selection, lease negotiations, construction and fit-out supervision, contractor and vendor management, regulatory and security compliance, business continuity planning, workplace standardization, and regional OPEX/CAPEX budget ownership. The role manages existing hubs, launches new offices, maintains operational excellence, and develops scalable workplace operating models. It requires extensive international travel, bilingual English and Spanish communication, and residence in Mexico City.

Own Felix’s internal Flow Platform, enabling domain teams to configure, test, launch, and operate intelligent product conversations. Lead reusable platform primitives, admin tooling, governance, versioning, rollout, experimentation, and human-handoff workflows with CX and Support. Partner cross-functionally with Engineering, Design, Compliance, Data, and platform consumers to create scalable self-service capabilities, improve operational safety and localization, and translate recurring team needs into automated solutions.

Own the strategy, roadmap, and execution for Felix’s app, WhatsApp experience, and messaging gateway. Lead prioritization, research, requirements, launches, and cross-channel experience consistency. Manage WhatsApp and Meta relationships, provider capabilities, integrations, and economics. Partner with Product Design and Engineering to deliver polished, accessible customer interfaces and scalable messaging experiences for Latino immigrants across multiple surfaces.

Own Felix’s internal Flow Platform that enables domain teams to configure, test, launch, and operate intelligent product conversations. Lead reusable platform primitives, self-service tooling, governance, experimentation, rollout, and rollback. Partner with Engineering, Design, Compliance, CX, and Support on technical requirements, human handoffs, safety standards, localization, and continuous improvement. Define testing, evaluation, launch criteria, observability, and success metrics for a scalable multiproduct experience platform.

Own the self-service Flow Platform enabling teams to build and operate intelligent product conversations. Lead configuration, reusable primitives, testing, evaluation, experimentation, governance, rollout, and rollback. Partner with Engineering, Design, Compliance, CX, Support, and Data on platform enablement, migrations, human handoffs, safety, localization, and launch standards. Translate recurring team needs into scalable, automated capabilities while managing technical tradeoffs and platform strategy.

Design, build, and maintain scalable Python backend services for payment processing, risk controls, and transaction flows. Contribute to architecture decisions, reliability, performance, testing, production troubleshooting, CI/CD, observability, and developer tooling. Collaborate with product managers, designers, and engineers to deliver cloud-native financial solutions using GCP services and distributed-systems principles.

Design, build, and maintain scalable Python backend services supporting payment processing, risk controls, and financial transactions. Contribute to architecture decisions, improve system performance and reliability, troubleshoot production issues, and collaborate with product and engineering teams. Use GCP services to develop cloud-native solutions while helping improve CI/CD pipelines, observability, and development tooling.

Own the product strategy, roadmap, and execution for Felix’s app, WhatsApp experience, and messaging gateway. Lead prioritization, research, requirements, launches, channel adaptation, Meta relationship management, provider economics, and scalable integrations. Partner with Design and Engineering to deliver polished, accessible, intuitive experiences and preserve a consistent conversational product across multiple surfaces.

Own the strategy and execution of Felix’s customer-facing surfaces, including its mobile app, WhatsApp experience, and messaging gateway. Lead roadmap prioritization, research, requirements, launches, provider economics, and Meta partnerships. Ensure a consistent conversational experience across channels while adapting to each surface’s capabilities. Partner with Design and Engineering to deliver polished, accessible experiences supported by experimentation, behavioral metrics, APIs, integrations, and scalable messaging infrastructure.

Architect and develop scalable backend microservices for payments, disbursements, or GRC workflows. Design secure, high-performance infrastructure and integrate Google Cloud services to support millions of daily requests. Build REST-based distributed systems, payment and compliance capabilities, KYC workflows, and financial operations. Collaborate cross-functionally with product, operations, and compliance teams, mentor junior engineers, and continuously improve platform functionality through analytics and user feedback.

Design and build scalable backend microservices and chat platform components for Felix’s remittance product. Develop chatbot and conversational interfaces for WhatsApp, manage cloud infrastructure handling millions of daily requests, integrate Google Cloud services, and continuously improve user experiences through feedback and analytics. Collaborate with product, UX/UI, and business teams while mentoring junior engineers and applying architectural best practices.

Design and build scalable backend microservices and chatbot services for a high-volume remittance platform. Develop conversational interfaces on WhatsApp, manage cloud infrastructure and real-time messaging systems, integrate Google Cloud services, and collaborate with product, UX/UI, and business teams. Use customer feedback and analytics to improve chatbot effectiveness and user experience while contributing to architecture, experimentation, feature releases, and continuous technical improvement.

Design and build scalable backend microservices, chat platform components, conversational interfaces, and web and mobile user experiences for a high-volume remittance platform. Manage cloud infrastructure and real-time messaging systems using Google Cloud services. Collaborate with product, UX/UI, and business teams, mentor junior developers, and improve chatbot effectiveness through customer feedback and analytics. Candidates need strong software engineering fundamentals, web services experience, and familiarity with modern architecture and deployment practices.