Jobs at Félix (felixpago)

Build and own operational CX platform modules end-to-end, developing React interfaces, Node.js services, REST APIs, data models, and secure aggregation layers. Design high-density internal tools and workflows that improve operator efficiency. Implement authorization, RBAC, data protection, and transactional systems while collaborating with business stakeholders. Mentor peers, contribute to architectural decisions, and maintain high engineering standards across scalable platform modules.

Build and own end-to-end operational modules for Felix’s CX Platform, spanning React interfaces, Node.js services, APIs, data models, and secure aggregation layers. Design high-density internal tools and workflows that improve operator efficiency. Collaborate with stakeholders, enforce authorization and data security, optimize relational queries, ship production features, and mentor engineers while contributing to architectural and engineering quality standards.

Lead a team building Felix’s internal developer platform and SRE tooling. Design and develop Go-based services, CLI tools, automation, and integrations with open-source tools, Kubernetes, and GCP. Own the developer product roadmap, improve reliability and observability, mentor engineers, establish technical standards, and collaborate with engineering leadership to deliver secure, scalable, self-service infrastructure.

Lead a software engineering squad focused on conversational experiences and user onboarding. Manage and mentor engineers, translate product requirements into scalable technical architectures, guide technical decisions, improve delivery and code quality, define technical roadmaps, and ensure engineering supports conversion, usability, and retention metrics. Collaborate closely with Product and stakeholders while building a high-performance team culture and maintaining strong technical documentation.

Lead the cross-functional product squad responsible for consumer lending acquisition and activation. Own strategies, roadmaps, growth loops, funnel analytics, experimentation, and conversion from first to second loan. Partner with Marketing, Risk, Credit, Compliance, Operations, and Platform teams while balancing growth, credit quality, and unit economics. Supervise AI-assisted product discovery and analysis with strong quality controls.

Leads the cross-functional product squad responsible for consumer lending acquisition and activation. Owns growth strategy, loan funnel measurement, experimentation, first-loan conversion, and progression to second loans. Partners with engineering, design, data, marketing, risk, credit, compliance, operations, and platform teams to balance growth with credit quality and unit economics. Establishes analytics frameworks, removes funnel friction, supervises AI-assisted workflows, and drives rapid product discovery and delivery.

Lead the cross-functional product squad responsible for consumer lending acquisition and activation. Own growth strategy, loan funnel measurement, experimentation, first-loan conversion, and second-loan progression. Partner with engineering, design, data, marketing, risk, credit, compliance, operations, and platform teams to improve growth while maintaining credit quality and unit economics. Establish scalable growth loops, remove funnel friction, supervise AI-assisted workflows, and guide agile product discovery and delivery.

Leads acquisition and activation for Felix’s consumer lending products. Owns growth strategy, OKRs, roadmaps, acquisition and activation loops, funnel measurement, experimentation, and first-to-second-loan conversion. Leads a cross-functional engineering, design, and data pod while partnering with Marketing, Risk, Credit, Compliance, Operations, and Platform teams. The role balances origination growth with credit quality and unit economics, using user research, analytics, and AI-assisted workflows with strong quality controls.

Build scalable data infrastructure for LLMs and autonomous AI agents. Responsibilities include automated fine-tuning pipelines, real-time telemetry and evaluation, synthetic data generation, data quality and curation, MLOps integration, and vector database management for RAG workflows. The role requires strong Python and SQL skills, experience with LLM APIs, open-source models, orchestration tools, cloud infrastructure, distributed processing, and synthetic data techniques.

Own the end-to-end fraud strategy for Felix’s new card issuance program, including authorization decisioning, authentication, velocity controls, onboarding risk, cross-account detection, dispute management, and network fraud monitoring. Build the fraud operating model with vendors, Product, Engineering, Compliance, and Fraud Operations. Use advanced SQL and BigQuery to assess exposure, backtest thresholds, monitor fraud indicators, and develop scalable controls for future products and markets.

Architect and develop scalable backend microservices for the Consumer Lending team. Design secure, high-performance infrastructure handling millions of requests, integrate Google Cloud services, and build financial workflows involving payments, compliance, and disbursements. Collaborate with product, operations, and compliance teams, mentor engineers, and continuously improve platform capabilities through analytics and user feedback.

Own Felix’s organic social media strategy and content engine across multiple platforms. Responsibilities include developing content pillars and calendars, translating campaigns into social executions, writing scripts and copy, producing short-form video, managing creative partners and production workflows, localizing content, analyzing performance, and aligning organic and paid social efforts. The role requires strong storytelling, on-camera confidence, Spanish fluency, professional English, and proactive execution in a fast-paced startup environment.

Design and build scalable backend microservices, conversational interfaces, and frontend experiences across WhatsApp, web, and mobile. Manage cloud infrastructure supporting high-volume transactions and real-time messaging, integrate Google Cloud services, and improve chatbot experiences using customer feedback and analytics. Collaborate with product and design teams, mentor junior developers, and apply architectural best practices, testing, feature flags, and gradual rollouts.

Design and build scalable backend microservices, chat platforms, conversational interfaces, and web and mobile experiences for a high-volume fintech product. Manage cloud infrastructure and real-time messaging, integrate Google Cloud services, improve chatbot experiences through analytics and feedback, and collaborate with product, UX, and business teams. Mentor junior engineers and apply architectural best practices, testing, feature flags, and gradual rollouts.

Design and build scalable backend microservices, conversational chat services, and web and mobile interfaces for a high-volume fintech platform. Manage cloud infrastructure and real-time messaging using Google Cloud, collaborate with product and design teams, mentor junior engineers, and continuously improve chatbot and user experiences through customer feedback and analytics.

Own Felix’s US fintech partner ecosystem, including banks, payment processors, stablecoin issuers, yield providers, and credit infrastructure vendors. Lead infrastructure strategy, partner performance, commercial negotiations, product and engineering alignment, compliance coordination, and vendor selection. Build partnership playbooks and hire and develop a team of partnership managers while enabling new credit, lending, wallet, and digital asset products.

Lead the strategy, development, and scaling of Felix’s payments platform and orchestration layer. Own processor routing, payment methods, settlement, reconciliation, authorization, conversion, processing cost, and GMV metrics. Collaborate with engineering, finance, fraud, operations, business development, and external banking and processor partners. Use SQL, experimentation, and technical systems knowledge to improve payment performance, resilience, and unit economics across cards, wallets, ACH, cash, and alternative payment rails.

Own the vision, roadmap, and performance of Felix’s Payouts Platform across bank transfers, instant payments, wallets, cards, cash networks, and crypto rails. Drive platform adoption, market and partner expansion, payout routing, reliability, cost reduction, automation, compliance, liquidity coordination, and service commitments. Collaborate with engineering, operations, compliance, treasury, product, and business development teams while tracking payout success, speed, and cost metrics.

Own the strategy, roadmap, and execution of Felix’s payments orchestration platform. Lead processor, banking, settlement, payment-method, routing, reconciliation, and tokenization initiatives while improving authorization, conversion, reliability, processing costs, and GMV. Partner hands-on with engineering, finance, fraud, operations, business development, executives, and external payment partners. Analyze payment data using SQL, launch integrations across cards, wallets, ACH, cash, and alternative rails, and scale resilient payment infrastructure.

Own the vision, roadmap, and performance of Felix’s Payouts Platform, a shared service supporting bank transfers, instant payments, wallets, cards, cash networks, and crypto rails. Lead market and partner expansion, integrations, routing, reliability, cost optimization, compliance alignment, and automation. Collaborate with engineering, operations, compliance, treasury, and business development to improve payout success, speed, visibility, and scalability across Latin America and beyond.