Jobs at Félix (felixpago)

Design, build, and scale production-grade autonomous AI agents for Felix’s WhatsApp-based fintech platform. Responsibilities include agent architecture, LLMOps observability, product integration, containerized deployment, evaluation pipelines, RAG and cost optimization, and technical mentorship. The role requires translating AI strategy and business needs into reliable, maintainable systems supporting payments, loans, fraud, and other critical functions.

Lead cross-product discovery and define Felix’s conversational, generative, and declarative UI platform. Ship the initial experience on WhatsApp, establish patterns for native iOS and Android, guide product designers across squads, and design compliant financial interactions with legal and risk partners. Conduct research, analyze transcripts and analytics, prototype in Figma and code, generate concepts, and set direction for how products, context, and assistant behavior work together across conversational surfaces.

Lead discovery and product design for Felix’s conversational AI platform, defining generative and declarative UI patterns across WhatsApp, iOS, and Android. Research user behavior, prototype and ship platform experiences, establish conversation design direction, collaborate with product squads and engineers, and integrate compliance, consent, and recovery states into the experience.

Lead cross-product discovery and define Felix’s conversational, generative, and declarative UI platform. Research user behavior, establish design patterns, prototype and ship the initial WhatsApp experience, then expand patterns to iOS and Android. Collaborate with product squads and engineers, guide conversation design, integrate compliance disclosures and consent, and influence product direction through user research, analytics, critique, and hands-on design execution.

Own Felix’s end-to-end chargeback strategy across acquiring and issuing environments. Build representment playbooks, win-rate measurement, cohort analytics, dashboards, governance, and scalable operating processes. Advise on network rules, regulatory requirements, processor relationships, fraud controls, and build-versus-buy decisions. Partner with Fraud, Product, Engineering, Compliance, Analytics, and external vendors while mentoring dispute-processing team members and supporting executive reporting.

Own Felix’s treasury function across multi-currency cash and liquidity management, banking relationships, credit facilities, controls, policies, and settlement operations. The role will manage funding across entities and corridors, oversee lender reporting and covenant compliance, support banking and financing activities, and partner with Finance, Accounting, FX, Compliance, and Product. As the first dedicated treasury hire, this person will build scalable processes, hire a Treasury Analyst, and help develop the broader treasury team.

Own Felix’s treasury function across cash and liquidity management, multi-currency funding, banking relationships, credit facilities, lender reporting, internal controls, and treasury policies. Partner with Finance, Accounting, FX, Compliance, and Product to optimize settlement and payment operations. Build the treasury function from the ground up, including hiring and developing a team and supporting regulatory and audit requirements.

Architect and develop scalable backend microservices for payments, disbursements, or governance, risk, and compliance systems. Build secure, high-performance financial infrastructure using Google Cloud and distributed-system technologies, support millions of daily requests, and collaborate with product, operations, and compliance teams. The role also includes mentoring engineers, improving platform capabilities through analytics and feedback, and implementing payment, onboarding, KYC, and regulatory workflows.

Leads Felix’s Lifecycle and CRM strategy across activation, retention, reactivation, cross-sell, and customer lifetime value. Owns incentives, experimentation, segmentation, personalization, communication governance, and lifecycle channels including WhatsApp, email, and push. Builds and manages the Lifecycle & CRM team, measures incremental impact through control groups, and partners with Product, Growth, Data, Brand, and Operations to translate customer insights into growth opportunities and product improvements.

Lead Felix’s lifecycle and CRM strategy across activation, retention, reactivation, cross-sell, and customer value. Own incentives, experimentation, segmentation, personalization, communication governance, and performance measurement across WhatsApp, email, push, and in-product experiences. Build and manage the Lifecycle & CRM team, develop customer intelligence with Data, and translate behavioral insights into product and growth opportunities.

Leads fraud strategy and prevention for a consumer lending product, owning fraud typologies, repayment and chargeback analytics, decision-engine rules, machine-learning risk models, blocking protocols, investigation workflows, and fraud performance metrics. Partners with Credit Risk, Data Science, Engineering, Operations, Legal, and Compliance teams to identify synthetic identity, account takeover, and loan abuse patterns while supporting regulatory reporting and profitable growth.

Lead fraud strategy and prevention for a consumer lending product. Design fraud typologies, analyze repayment fraud, identity spoofing, chargebacks, synthetic identities, and account takeover risks, and own fraud performance metrics. Architect decision-engine rules, deploy machine-learning risk models, develop automated blocking and investigation workflows, and coordinate with Legal and Compliance on suspicious activity reporting and regulatory requirements.

Own fraud performance across cards, ACH, and digital wallets by analyzing fraud vectors, payment mechanics, and emerging threats. Design product-based controls, authentication steps, holds, and friction strategies; partner with Product, Engineering, and Data Science; run experiments to measure fraud reduction and conversion impact; and maintain decisioning logic in Sardine or Oscilar. The role requires advanced SQL and Python, payment rail expertise, analytics, machine learning knowledge, and strong cross-functional communication.

Own fraud performance across cards, ACH, and digital wallets by analyzing fraud vectors, designing product-based controls, optimizing authentication and payment friction, and partnering with Product, Engineering, and Data Science. Conduct payment-rail threat analysis, build and validate experiments, inform fraud-model features, and manage decisioning logic in Sardine or Oscilar. The role requires deep expertise in payment mechanics, advanced SQL and Python analytics, experimentation, and fraud-risk strategy.

Design end-to-end credit experiences across WhatsApp conversations and future native mobile apps, including offers, borrowing flows, disclosures, repayment, and transaction history. Conduct evaluative research, create visual and interaction concepts, incorporate legal and risk requirements, and collaborate with credit product, engineering, research, and design partners. Help shape the credit design system and broader design team while delivering high-quality work in a fast, ambiguous environment.

Design end-to-end credit experiences for underserved users across WhatsApp and future native mobile apps. Own borrowing flows, offers, disclosures, repayment, transaction history, and visual and interaction patterns. Conduct evaluative research, collaborate with credit product and engineering teams, incorporate legal and risk requirements, and help shape the credit design system and team practices.

Leads Fraud Investigators and Chargeback Analysts across transaction review, customer fraud cases, investigations, and dispute filing. Coaches employees, manages performance and operational metrics, handles escalations, ensures investigation and chargeback quality, maintains compliance with financial regulations, and coordinates with Fraud, Data, Strategy, Product, and Engineering teams. Supports fraud pattern detection, service continuity during volume spikes, and team development.

Own end-to-end fraud strategy for Felix’s new card issuance program. Build authorization decisioning, onboarding and lifecycle controls, network fraud monitoring, dispute and chargeback strategy, and vendor operating models. Partner with Product, Engineering, Compliance, Fraud Operations, and issuing vendors to implement action-based controls, monitor Visa and Mastercard thresholds, and scale fraud infrastructure across products and markets. Use advanced SQL and BigQuery to size exposure, backtest decisions, and monitor post-launch performance.

Own the end-to-end fraud strategy for Felix’s new card issuance program. Design authorization decisioning, step-up authentication, velocity controls, holds, cross-account detection, and cardholder fraud monitoring. Manage network fraud and dispute thresholds, chargeback strategy, vendor responsibilities, and fraud controls across onboarding, card use, and wallet flows. Partner with Product, Engineering, Compliance, Operations, and issuing vendors while using advanced SQL and BigQuery to size exposure, backtest decisions, and monitor performance.

Own the end-to-end fraud strategy for Felix’s new card issuance program. Design authorization decisioning, step-up authentication, velocity controls, dispute and chargeback processes, and cross-account fraud detection. Monitor Visa and Mastercard fraud thresholds, build early-warning systems, partner with Product, Engineering, Compliance, Fraud Operations, and vendors, and use advanced SQL and BigQuery to size exposure and backtest controls. Establish scalable fraud operating models for future card products and market expansion.