Félix seeks to empower Latinos in the US to care for what matters most back home. #JuntosWeSucceed
The Role
Lead the strategy, development, and scaling of Felix’s payments platform and orchestration layer. Own processor routing, payment methods, settlement, reconciliation, authorization, conversion, processing cost, and GMV metrics. Collaborate with engineering, finance, fraud, operations, business development, and external banking and processor partners. Use SQL, experimentation, and technical systems knowledge to improve payment performance, resilience, and unit economics across cards, wallets, ACH, cash, and alternative payment rails.
Summary Generated by Built In
About Us
At Félix, we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.
We are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors, including Andreessen Horowitz, QED, Castle Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an "Endeavor Entrepreneur" and was a recipient of the CrossTech Fintech Startups Award.
Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission, serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.
About the role
We are seeking a highly hands-on and technical Product Manager to lead the building and scaling of our next-generation payments platform, the infrastructure that moves money from the moment a customer funds a payment to the moment it settles with our banking partners. This role requires a unique blend of deep technical depth, platform-level strategic thinking, and a resourceful, bias-for-action mindset to build the payments platform that powers multiple Félix products requiring money movement, while improving conversion, authorization rates, and unit economics.
You will own our payment orchestration layer and the ecosystem around it: multiple payment processors, banking and settlement partners, tokenization, and reconciliation. You will be a doer, not just a delegator, working closely with engineering to build sophisticated real-time systems while owning critical business metrics like authorization rate, processing cost, and GMV. This is a role for a builder who thrives on extreme ownership in a high-growth, ambiguous environment.
What you'll focus on
- Define & Execute Payments Product Strategy – Work with Product and Engineering leadership to develop and own the payments roadmap, focused on unifying our processors, banking partners, and payment methods into a single, scalable orchestration platform for pay-ins, routing, and settlement. This requires a platform-first, reusable-component mindset.
- Own the Payment Orchestrator – Drive the evolution of our in-house orchestrator and its rules engine: intelligent routing across processors, and fallback and resilience logic. Balance authorization rates, cost per transaction, and reliability. Own reconciliation and settlement health across processors and banking partners, driving toward automation.
- Hands-On Data Analysis & Experimentation – Own payment metrics and have a hands-on relationship with the data. You must be able to navigate complex dashboards, run simple to medium-complexity SQL queries to validate hypotheses, and partner with Data Analysts and Engineers to drive improvements in conversion, acceptance, and authorization.
- Expand Payment Methods & Rails – Partner directly with engineering to design, build, and launch payment methods and integrations across cards, wallets, ACH, cash, and additional processors and settlement banks.
- Cross-Functional Collaboration – Work closely with Engineering, Finance (reconciliation, treasury, revenue recognition), and Operations (payment ops, disputes) to develop scalable solutions.
- Fraud Coordination – Partner with Fraud to monitor fraud performance by payment method and supply the data needed for fraud checkpoints.
- Partner & BD Coordination – Partner with Business Development on processor and banking partner negotiations.
- Stakeholder & Partner Management – Communicate payments strategy and impact to executive leadership, and manage relationships with payment processors, acquiring and banking partners, and card networks.
What you'll bring
- 5+ years of experience in product management, with a focus on payments, ideally in a fast-paced startup or growth environment where you were a primary builder.
- Proven technical fluency & resourcefulness. Ability to work with engineering teams on API-based payments solutions, demonstrated ability to run simple SQL queries, and a clear understanding of data pipelines and system resilience (e.g. timeouts, fallbacks, service dependencies).
- Deep understanding of the payments ecosystem (payment orchestration, processors/PSPs, acquiring and banking partners, card networks, authorization and settlement flows, tokenization, and reconciliation), or a track record of rapidly acquiring deep domain knowledge in a new technical area.
- Experience owning payment performance metrics (authorization rate, conversion, processing cost, GMV) and using them to drive product improvements.
- Experience working with payment processors and orchestration, and familiarity with alternative rails (ACH, BNPL, wallets, stablecoins) is a strong plus.
- Strong ownership and a bias towards action; comfortable working hands-on rather than delegating.
- Strong stakeholder management and communication skills, especially with fraud, finance, compliance, and exec teams, as well as external partners.
- Passion for fintech and digital finance innovation.
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
What We Offer
- The starting base salary for this role typically ranges between $170,000 and $220,000 USD in San Francisco, tailored to experience and skill set. Because we are all owners of Félix, equity is a core component of our total compensation package. Your recruiter will walk you through our complete benefits, health coverage, equity structure, and total compensation details during your first call.
Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
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Skills Required
- 5+ years of product management experience, focused on payments
- Experience in a fast-paced startup or growth environment as a primary builder
- Technical fluency working with engineering teams on API-based payment solutions
- Ability to run simple SQL queries
- Understanding of data pipelines and system resilience, including timeouts, fallbacks, and service dependencies
- Deep understanding of payment orchestration, processors or PSPs, acquiring and banking partners, card networks, authorization and settlement flows, tokenization, and reconciliation
- Experience owning payment performance metrics such as authorization rate, conversion, processing cost, and GMV
- Experience working with payment processors and payment orchestration
- Familiarity with alternative payment rails such as ACH, BNPL, wallets, or stablecoins
- Strong ownership and bias toward action; comfortable working hands-on rather than delegating
- Strong stakeholder management and communication skills with fraud, finance, compliance, executive teams, and external partners
- Passion for fintech and digital finance innovation
- Equivalent competencies in the listed areas may be considered
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The Company
What We Do
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, the Félix founders were selected as “Endeavour Entrepreneurs” and were recipients of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers.
