Jobs at Extend Your Team

Provides operational and project management support to senior leaders, coordinating quarterly updates, team meetings, compliance action items, and cross-functional initiatives. Tracks tasks and projects through completion, improves operational processes, facilitates issue resolution, and maintains communication across departments. Requires strong organization, judgment, written communication, adaptability, and familiarity with compliance or regulatory operations. The role is based in the Philippines and follows US Pacific Time working hours.

Handles customer and partner support for a home-equity-backed credit product through phone, Zendesk, SMS, and other channels. Completes welcome calls, answers application and account questions, investigates cases, manages follow-ups and queues, documents interactions, and coordinates fraud, complaints, disputes, payments, and remediation workflows. Escalates specialized or unusual concerns while driving cases toward end-to-end resolution and maintaining strong customer and partner experiences.

Respond to credit card customer queries through Zendesk and other support tools, document complaints and issues, assist customers with application flows, and track experiences across online and offline channels using logs, dashboards, and CRM systems.

Coordinates loan closings with third-party vendors and customers, answers inquiries, assists with application scheduling and completion, documents issues, and tracks customer experiences through support tools, dashboards, logs, and CRM systems. The role requires loan origination or underwriting experience, knowledge of loan documents and deeds, strong customer service and communication skills, accurate documentation, and availability during U.S. Pacific business hours.

Prepare and reconcile daily/weekly/monthly capital markets reporting (borrowing base, funds flow, payment waterfalls), monitor covenants, troubleshoot data discrepancies, ensure data/reporting quality, support accounting, and work with engineers to automate capital markets reports.

Lead and manage a customer service operations team for card services, improve loan origination workflows, triage complex issues, coordinate cross-functional teams, enforce quality control, and ensure efficient processing and underwriting while working US Pacific hours from the Philippines.

Review, file, and verify security and account documents; assist with account closings, record-keeping, and cross-department document requests to support underwriting and customer onboarding.

Support capital markets operations through daily/weekly/monthly reporting, funds-flow reconciliation, payment waterfall administration, covenant monitoring, data quality stewardship, investor reporting, troubleshooting discrepancies, accounting support, and automation of capital-markets reports with engineering.

Manage complex mortgage account servicing related to flood and HOI insurance, account closures, payoffs, reconveyance, compliance (OFAC), manual payments, stakeholder outreach, and oversee Level 1 customer support.

Provides customer support for Aven card applicants and cardholders through Zendesk and other communication channels. Responsibilities include answering queries, documenting issues and feedback, assisting customers through the application process, and tracking experiences across channels using logs, dashboards, and CRM systems. The role requires loan or mortgage document review experience, customer-facing financial services experience, strong written and verbal English communication, attention to detail, and availability during US Pacific hours in the Philippines.

Manage lien and HELOC document review, filing with county/state recorders, maintain filing records, verify client documentation, communicate with external parties, assist with account closing documents and cross-department document requests, and stay current on lien/HELOC processes and best practices.

Manage and improve daily operations and workflows, coordinate cross-functional teams, track KPIs, handle logistics, and maintain data integrity. Use SQL to query and analyze back-end data, generate reports and dashboards, troubleshoot data issues, and support technical teams. Provide administrative support and maintain procedural documentation.

Provide timely, empathetic customer support for a Bitcoin-backed credit card: handle inquiries, guide applicants through Bitcoin deposit/vaulting, monitor LTV and margin call communications, document issues, and track experiences using CRM/dashboards.

Handle customer queries via Zendesk, review loan applications and documentation for fraud using fraud platforms, log issues, collaborate cross-functionally, improve procedures, and track customer experience across channels.

Provide timely, empathetic customer support for Aven credit card users via ZenDesk and Amazon Connect. Resolve account issues (payments, statements, bugs), de-escalate escalations, document incidents and feedback, and operate as part of a 24/7 support team working US Pacific hours.

Provide live, concierge-style support to mortgage and HELOC customers via phone and chat, guide them through products and next steps, document interactions, escalate issues, perform outbound lead calls, and share product/operations feedback to improve processes.

Provide empathetic, timely support for credit card applicants and account holders via Zendesk and Amazon Connect. Resolve payments, statements, bugs, and escalations; document issues and customer feedback; collaborate with team members as part of a 24/7 support operation working US Pacific hours.

Provide timely, empathetic support via Zendesk and other channels; document and log issues and feedback; assist applicants through the application flow; track customer experiences using logs, dashboards, and CRM systems.

Manage documentation-heavy projects from intake to completion: define scope, timelines, and deliverables; track dependencies and risks; create and maintain SOPs, PRDs, decision logs, and knowledge-base articles; design information architectures and documentation standards; coordinate cross-functional stakeholders and facilitate meetings to keep initiatives aligned and actionable.

Provide first-line customer support for crypto users: troubleshoot on-chain issues (failed transactions, gas, slippage), guide users via blockchain explorers, assist onboarding/KYC, educate on security best practices, document tickets in Zendesk/Asana, and escalate complex bugs to engineering.