Jobs at Extend Your Team

Owns end-to-end recruitment for client delivery teams, including sourcing, screening, interviewing, shortlist presentation, interview coordination, and candidate pipeline management. The role supports high-volume and specialized hiring across multiple client accounts, tracks recruitment metrics, maintains ATS records, and improves sourcing and hiring processes. Requires strong communication, assessment, stakeholder management, and experience recruiting for BPO, outsourcing, staffing, or agency environments.

Leads a fraud operations team in a player-coach capacity, managing schedules, coaching analysts, handling escalations, and ensuring work quality and compliance. Monitors operational metrics, maintains fraud procedures, improves workflows, develops dashboards, tests new concepts, and partners with compliance and engineering teams to improve detection, efficiency, and customer experience.

Leads HELOC document processing operations, including reviewing and filing security documents, verifying client information, preparing closing documents, and supporting record-keeping requests. The role manages team performance, SLAs, quality metrics, escalations, stakeholder relationships, and cross-time-zone coverage. It requires extensive U.S. loan or mortgage experience, expertise in liens, deeds of trust, vesting, and HELOC refinancing, plus experience coaching teams in mortgage or loan operations.

Leads a customer support team serving mortgage and consumer credit applicants. Responsibilities include responding to customer inquiries, documenting issues, guiding users through applications, tracking service metrics, managing SLAs and KPIs, mentoring support specialists, resolving operational challenges, and maintaining SOPs for income processing, asset verification, compliance reviews, and accurate backend loan operations.

Designs and maintains production-grade n8n automations and AI agents using Google Gemini for financial operations. Integrates databases, CRMs, banking APIs, and webhooks; develops document extraction, sentiment analysis, reporting, fraud detection, and compliance workflows. Ensures reliability through error handling, retries, monitoring, encryption, and secure credential management. Continuously identifies automation opportunities to reduce manual work. Candidates must reside in the Philippines.

Coordinate loan closings by working with third-party vendors and customers, answering questions, assisting with application completion and scheduling, and managing loan-related documents. Responsibilities include responding through customer support tools, logging issues and feedback, tracking customer experiences in CRM systems and dashboards, and ensuring accurate, timely communication. The role requires mortgage or loan origination experience, document and title knowledge, strong organization, and availability during U.S. Pacific business hours.

Own documentation-heavy projects from intake through completion, translating ambiguous requests into clear scopes, timelines, deliverables, and processes. Track dependencies, risks, and stakeholder alignment across teams while improving information organization, documentation practices, workflows, and project tracking. Facilitate meetings, capture decisions and action items, and collaborate with product, operations, engineering, compliance, and support teams.

Handles customer and partner support for a home-equity-backed credit product through phone, Zendesk, SMS, and other channels. Completes welcome calls, answers application and account questions, investigates cases, manages follow-ups and queues, documents interactions, and coordinates fraud, complaints, disputes, payments, and remediation workflows. Escalates specialized or unusual concerns while driving cases toward end-to-end resolution and maintaining strong customer and partner experiences.

Respond to credit card customer queries through Zendesk and other support tools, document complaints and issues, assist customers with application flows, and track experiences across online and offline channels using logs, dashboards, and CRM systems.

Coordinates loan closings with third-party vendors and customers, answers inquiries, assists with application scheduling and completion, documents issues, and tracks customer experiences through support tools, dashboards, logs, and CRM systems. The role requires loan origination or underwriting experience, knowledge of loan documents and deeds, strong customer service and communication skills, accurate documentation, and availability during U.S. Pacific business hours.

Manage lien and HELOC document review, filing with county/state recorders, maintain filing records, verify client documentation, communicate with external parties, assist with account closing documents and cross-department document requests, and stay current on lien/HELOC processes and best practices.

Handle customer queries via Zendesk, review loan applications and documentation for fraud using fraud platforms, log issues, collaborate cross-functionally, improve procedures, and track customer experience across channels.

Provide timely, empathetic support via Zendesk and other channels; document and log issues and feedback; assist applicants through the application flow; track customer experiences using logs, dashboards, and CRM systems.

Manage lien and HELOC documentation: review and verify security documents, file with county/state jurisdictions, maintain records, coordinate with recorders and vendors, resolve discrepancies, handle contingency clearing (title insurance, HOI, trust and lien position verification, employment contingencies), perform final title policy review and HOI renewals, assist other teams with document requests, and stay current on lien/HELOC best practices.