Teams at Extend Your Team

Lead and manage a customer service operations team for card services, improve loan origination workflows, triage complex issues, coordinate cross-functional teams, enforce quality control, and ensure efficient processing and underwriting while working US Pacific hours from the Philippines.

Manage complex mortgage account servicing related to flood and HOI insurance, account closures, payoffs, reconveyance, compliance (OFAC), manual payments, stakeholder outreach, and oversee Level 1 customer support.

Provide timely customer support for card services via Zendesk and CRM; document issues, assist applicants through the application flow, and track experiences across logs, dashboards, and CRM systems.