Jobs at Estia Health

Supports the Residential Aged Care Manager by coordinating rosters, recruitment and onboarding, customer enquiries, billing, payroll, stocktake, records, and daily administrative tasks. The role requires strong people skills, problem-solving ability, attention to detail, computer and data skills, and preferably experience in aged care and rostering.

Manage end-to-end recruitment for a portfolio of aged-care homes, including job advertising, sourcing, screening, shortlisting, interview coordination, background checks, offers, contracts, recruitment campaigns, open days, and careers expos. Partner with leaders to implement recruitment strategies while maintaining compliance and delivering a strong candidate and stakeholder experience.

Partners with leaders across NSW North aged-care homes to deliver people and culture initiatives. Provides HR coaching, leadership development, employee relations and industrial relations guidance, supports complex investigations, facilitates training and workshops, and leads change initiatives. Builds trusted stakeholder relationships, strengthens workplace culture, and embeds sustainable people practices across operations.

Provides administrative support to the Accounts Payable team, including master data maintenance, expense processing, ExpenseMe user support, data entry, record keeping, and customer service. The role requires accuracy, attention to detail, adaptability, deadline management, and experience in high-volume accounts payable or customer service environments.

Manage overdue account portfolios, collect outstanding debts, resolve disputed resident accounts, process refunds and adjustments, update resident information, and support billing operations. The role requires strong negotiation, communication, accuracy, customer service, and business-to-customer collections experience, with accounting qualifications and familiarity with Epicor and Microsoft Excel preferred.

Provides People and Culture support to employees and frontline leaders through HR advice, reporting, policy and procedure updates, workplace investigations, performance management, enterprise agreement interpretation, systems administration, case management, projects, and cultural initiatives. The role requires strong communication, stakeholder influence, project delivery, and the ability to work in fast-paced environments. Travel may be required as operationally needed.

Serves as the first point of contact for families exploring residential aged care. Provides friendly service, manages records and paperwork, showcases the aged care home, supports prospective residents, conducts cold calls, develops referral sources, and uses sales and negotiation skills to secure new residents. Knowledge of aged care fees and funding is beneficial but not essential.