People & Culture Business Partner - NSW North

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Office, Lilongwe, Central Region, MWI
In-Office
Entry level
Other • Social Impact
The Role
Partners with leaders across NSW North aged-care homes to deliver people and culture initiatives. Provides HR coaching, leadership development, employee relations and industrial relations guidance, supports complex investigations, facilitates training and workshops, and leads change initiatives. Builds trusted stakeholder relationships, strengthens workplace culture, and embeds sustainable people practices across operations.
Summary Generated by Built In

At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you.


Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.


Join us in playing a special role in the future of aged care.


About the Role

Assisting in creating a company our residents love, you’ll be the face of the People and Culture team for our employees across a portfolio of our New South Wales North homes. No two days will be the same in this diverse role.  One day your focus could be on coaching and supporting our front-line leaders on engaging teams and building culture and the next you could be advising on complex and often sensitive investigations.

The core foundational HR expertise and skills you will bring to this role:

Utilising the breadth of your generalist HR experience and building strong stakeholder relationships throughout your region and central services teams, you will:

  • Lead people & culture initiatives aligned with the broader people strategy
  • Use your ability to coach and develop employees at all levels to build leadership capability
  • Take a balanced, pragmatic and human centered approach to complex IR and ER matters
  • Bring a deep understanding of how to interpret and apply industrial instruments
  • Drive transformational change; this role will see you collaborating on a range of projects to embed People & Culture initiatives into operations and ensure success and sustainability of new practices
  • Be the valued partner to your key stakeholders with an adaptable style that builds strong and trusted stakeholder relationships.
  • Facilitate workshops, training and education to home-based employees at all levels in a creative, and interactive way that makes learning fun.

The traits that will help you succeed

  • Your pragmatic approach and curiosity to understand issues below the surface level.
  • Your genuine care for people and doing the right thing
  • Demonstrated application of partnering skills in a P&C/HR Business Partner role and experience working in a shared service model
  • Demonstrated capability in coaching and developing leaders to create thriving workplace cultures and build autonomy in people leadership
  • Ability to create positive working relationships and influence across a broad range of stakeholders
  • Experience delivering change initiatives into the business and supporting leaders implement change
  • Confidence to facilitate training and leadership workshops
  • Demonstrated ability in navigating complex ER matters within best practice framework
  • Demonstrated ability to operate in a fast-paced and often ambiguous environment
  • Ability to travel as operationally required and for team development

Benefits available:

  • Retail savings with the Blue Light Card
  • Discounted car hire
  • Employee Assistance Program for you and your family
  • Free Wellbeing App to support your mental and physical health
  • Novated leasing for vehicles
  • Workplace banking support
  • ACN membership discounts for nurses
  • Discounted health insurance with nib health
  • Discounted JB HiFi

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.


Please be advised that we do not accept emailed applications for this position. To apply, simply click the 'Apply' button and follow the instructions provided.


Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination. If you are interested in a role, please ensure you apply online, as we do not accept emailed resumes.

Skills Required

  • Demonstrated experience in a People and Culture or HR Business Partner role
  • Experience working in a shared service model
  • Capability in coaching and developing leaders
  • Ability to build positive working relationships and influence stakeholders
  • Experience delivering change initiatives and supporting leaders through change
  • Confidence facilitating training and leadership workshops
  • Ability to navigate complex employee relations matters within a best-practice framework
  • Ability to operate in a fast-paced and ambiguous environment
  • Ability to travel as operationally required and for team development
  • Successful completion of required background checks
  • Current influenza vaccination evidence during influenza season

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The Company
HQ: Sydney
14,000 Employees
Year Founded: 2014

What We Do

Estia Health operates residential aged-care homes across South Australia, Victoria, New South Wales and Queensland. Its purpose is to enrich and celebrate life together by providing welcoming homes and person-centered support for older Australians, their families and communities. The organization offers long-term, respite, dementia and palliative care, supported by clinical and hospitality teams that help residents live in a safe, supportive environment.

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