At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you.
Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.
Join us in playing a special role in the future of aged care.
About the Role
This is 12 months Fixed term contract position
As a Credit Officer, you will need to ensure that all outstanding accounts, reconciliations, adjustments and refunds are processed/collected in a timely and effective manner.
Key roles and responsibilities
- Manage a portfolio of overdue accounts.
- Collect outstanding debts via phone calls and emails.
- Liaise with facilities personnel regarding unpaid disputed resident accounts.
- Ability to deal with internal stakeholders and provide solutions to resolve delinquent accounts.
- Contacting and updating resident information for all DERP’s.
- Processing customer refunds.
- Assist the billing team at End of Month by handling call volumes.
- Ad-hoc responsibilities as directed by the Credit Manager.
Essential Skills and Requirements
- Minimum 2 years experience in a Credit function
- Strong Negotiation skills.
- Accounting Qualified.
- Aged Care experience highly desirable but not essential.
- Experience in Epicor highly desirable.
- Business to Customer collection experience is essential.
Core Competencies
- Excellent negotiation and communication skills.
- High level of accuracy and attention to detail.
- Experience with Microsoft Excel.
- Experience working in a fast-paced complex environment.
- Excellent customer service.
Benefits available:
- Retail savings with the Blue Light Card
- Discounted car hire
- Employee Assistance Program for you and your family
- Free Wellbeing App to support your mental and physical health
- Novated leasing for vehicles
- Workplace banking support
- ACN membership discounts for nurses
- Discounted health insurance with nib health
- Discounted JB HiFi
Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.
Please be advised that we do not accept emailed applications for this position. To apply, simply click the 'Apply' button and follow the instructions provided.
Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination. If you are interested in a role, please ensure you apply online, as we do not accept emailed resumes.
Skills Required
- Minimum 2 years of experience in a credit function
- Strong negotiation skills
- Accounting qualification
- Business-to-customer collections experience
- Excellent negotiation and communication skills
- High accuracy and attention to detail
- Experience working in a fast-paced, complex environment
- Excellent customer service skills
- Aged care experience
- Experience with Epicor
- Experience with Microsoft Excel
What We Do
Estia Health operates residential aged-care homes across South Australia, Victoria, New South Wales and Queensland. Its purpose is to enrich and celebrate life together by providing welcoming homes and person-centered support for older Australians, their families and communities. The organization offers long-term, respite, dementia and palliative care, supported by clinical and hospitality teams that help residents live in a safe, supportive environment.
