Jobs at ES FIELD DELIVERY UK LTD

Provide administrative and operational support to senior management and operational leads, manage calendars, travel, documentation, reporting, purchase orders, new-hire requests, and training. Maintain process flows, track spending, support business analysts, and communicate companywide updates to ensure timely completion of business objectives.

Provide on-site second-level IT support for multi-vendor PCs, laptops and Apple devices in a walk-in centre. Manage SLAs, PC lifecycle and asset management, IMACs, basic hardware break/fix, meeting room AV/telephony checks, documentation, escalations and small project/change support.

Provide on-site second-level IT support at a Cambridge customer site, resolving hardware and software issues across multi-vendor PCs and Apple devices. Manage SLAs, PC lifecycle and asset management, IMACs, small hardware break/fix and change projects, and perform proactive telephony/AV checks. Produce site documentation and assist escalations and 3rd-line activities as needed.

Provide second-level IT support at a Central London customer site, troubleshooting Windows and Apple devices, managing PC lifecycle and assets, performing IMACs, assisting escalations, supporting meeting room AV/telephony, and aiding small projects and hardware repairs to meet SLAs.

Administer and maintain SQL Server environments: troubleshoot managed-service issues, implement maintenance plans, backups and DR testing, perform performance tuning and monitoring, resolve integrity/replication/log-shipping/blocking issues, and collaborate with IT support teams.

Provide administrative and logistical support in a busy contact centre: answer and log inbound customer calls, liaise with technical couriers and HP Helpdesk, manage escalations, maintain Excel-based management information, and ensure H&S and ISO9002 processes are followed.

Provide onsite deskside technical support for desktops, laptops and printers, handling hardware break-fix, IMACD requests, incident and problem resolution, asset refresh delivery, stock management and hands-and-eyes/T&M tasks for users based in Wolverhampton.

Provide onsite 2nd-line deskside support for hardware, software and peripherals. Perform IMACD, imaging, patching, cabling diagnostics, printer support, hands-and-eyes for third-party engineers, and update call management systems. Collaborate with cross-functional teams and manage hardware repairs via warranty routes.

Provide on-site deskside 1st/2nd line support at the Yeovil customer site: diagnose and fix hardware/software issues, manage incidents/IMACs in Solution Manager, deploy and configure laptops, support printers, mobile devices and VC equipment, update asset records, and assist remote/home users while keeping customers informed.

Provide expert support and troubleshooting for multi-forest Active Directory environments, manage domain controllers and AD security/delegation models, perform schema extensions, create PowerShell automation, support Azure AD/AAD-DS, deliver IDAM projects, and maintain AD availability and standards within an agile ITIL-driven service model.

Provide 2nd-line deskside support in West London resolving desktop hardware and software issues, manage incidents/IMACs to SLA, handle asset and stock management, liaise with vendors/teams, maintain customer communication, and assist on IT projects.

Two-year on-site IT apprenticeship providing end-user workplace support (remote tools, phone, deskside) for ~500 users. Manage tickets, resolve issues within SLAs, escalate when needed, and learn through formal apprenticeship training while contributing to the onsite support team.

Provide onsite deskside support in Daventry: troubleshoot hardware and software, manage incidents and IMACs per SLAs, perform laptop/desktop builds and deployments, support printers and peripherals, and assist projects with technical expertise.

Provide on-site second-level IT support at a customer site, troubleshooting hardware and software for multi-vendor PCs and Apple devices, managing PC lifecycle and assets, performing IMACs, assisting escalations, supporting meeting room telephony/AV, and helping with small projects and occasional hands-on break/fix tasks.