We are currently looking for a senior, highly customer-focused and enthusiastic Deskside Support Engineer with a genuine interest in solving peoples IT issues. The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams.
This role is based in Greenford, West London and day to day activities include resolving a wide variety of desktop software and hardware issues and requests, while minimizing disruption to our users.
Key Responsibilities:
- Software and system fault diagnosis, analysis and fix.
- Take responsibility for stock used and follow the correct procedures regarding stock management.
- Case management of Incidents and IMAC’s in line with SLA’s
- Acknowledge and respond to emails from Team Leads and Manager
- Liaising with other teams or vendors to resolution
- Risk awareness of technology and business impact.
- Assisting with projects as they arise
- Proactively keeps customer updated with problem status at all times.
- Identifying and reporting risk as appropriate in accordance with the guidelines
- Manage Loan Pool laptops
- Comply with Asset Management policies
Essential Skills:
- PC/Desktop Support knowledge including Windows XP, Windows 7 & Windows Office Suites and core application suites.
- Administering Windows Share\File permissions.
- Mobile connectivity (E.g. secureID/MAS/
- Good knowledge of HP and Dell Workstation, Desktops & Laptops
- Proactive and can work with minimum supervision.
- Excellent Communication and interpersonal skills.
- A flexible approach and work alongside the various operational teams.
- Must be Pro-Active.
This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.
We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.
Apply now for consideration!
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Skills Required
- PC/Desktop support experience with Windows XP and Windows 7
- Proficiency with Microsoft Office suites and core applications
- Experience administering Windows file/share permissions
- Knowledge of mobile connectivity solutions (e.g., SecureID, MAS)
- Familiarity with HP and Dell workstations, desktops and laptops
- Case management of incidents and IMACs in line with SLAs
- Stock and asset management (loan pool laptops, compliance with policies)
- Strong communication and interpersonal skills; customer-focused
- Ability to work proactively with minimum supervision and collaborate with teams
- Willingness to assist with IT projects as required
What We Do
ES Field Delivery UK Ltd, a wholly owned subsidiary of DXC Technology, provides a comprehensive range of IT support services to DXC's customers. The company specializes in identifying specific customer needs and implementing cost-effective, robust solutions, ranging from field and fixed-site delivery services to technical services and application support, ensuring high-quality IT service delivery through a professional, well-trained workforce.
