Teams at ES FIELD DELIVERY UK LTD

Provide expert support and troubleshooting for multi-forest Active Directory environments, manage domain controllers and AD security/delegation models, perform schema extensions, create PowerShell automation, support Azure AD/AAD-DS, deliver IDAM projects, and maintain AD availability and standards within an agile ITIL-driven service model.

Provide 2nd-line deskside support in West London resolving desktop hardware and software issues, manage incidents/IMACs to SLA, handle asset and stock management, liaise with vendors/teams, maintain customer communication, and assist on IT projects.

Provide onsite 2nd-line deskside support for hardware, software and peripherals. Perform IMACD, imaging, patching, cabling diagnostics, printer support, hands-and-eyes for third-party engineers, and update call management systems. Collaborate with cross-functional teams and manage hardware repairs via warranty routes.