Teams at ES FIELD DELIVERY UK LTD

Provide on-site second-level IT support at a Cambridge customer site, resolving hardware and software issues across multi-vendor PCs and Apple devices. Manage SLAs, PC lifecycle and asset management, IMACs, small hardware break/fix and change projects, and perform proactive telephony/AV checks. Produce site documentation and assist escalations and 3rd-line activities as needed.

Provide onsite 2nd-line deskside support for hardware, software and peripherals. Perform IMACD, imaging, patching, cabling diagnostics, printer support, hands-and-eyes for third-party engineers, and update call management systems. Collaborate with cross-functional teams and manage hardware repairs via warranty routes.

Provide 2nd-line deskside support in West London resolving desktop hardware and software issues, manage incidents/IMACs to SLA, handle asset and stock management, liaise with vendors/teams, maintain customer communication, and assist on IT projects.