Jobs at Eon.io

The Technical Customer Success Manager will manage customer onboarding, troubleshoot issues, build solutions, drive value, and identify growth opportunities.

Develop and execute go-to-market strategies for cloud data protection products. Own positioning, messaging, product launches, competitive intelligence, customer and market research, sales enablement, and product marketing content. Partner cross-functionally with Product, Engineering, Sales, Solutions, Customer Success, and Marketing to translate complex technical capabilities into compelling customer value and drive awareness, pipeline, and engagement.

Build Eon’s growth engineering systems using software, AI, automation, APIs, data pipelines, and web experiences. Develop AI agents, account research workflows, personalized outreach, paid acquisition infrastructure, experimentation tools, CRO systems, technical resources, and product-led distribution channels. Connect data across CRM, marketing, product, and third-party platforms while rapidly testing and measuring new growth opportunities. Partner with Marketing and Revenue Operations to create scalable demand generation capabilities.

Own full-cycle recruiting for technical and customer-facing roles, including Field Engineers, Solutions Architects, Technical Support, and Technical Customer Success. Partner with hiring managers to define requirements, develop sourcing strategies, engage passive candidates, assess technical and interpersonal fit, manage interview processes, maintain recruiting data in Greenhouse, and improve hiring infrastructure and outcomes in a rapidly scaling technology company.

Drive enterprise sales for a cloud backup platform by developing territory strategy, prospecting, building executive relationships, managing the full sales cycle, negotiating complex contracts, closing new business, meeting targets, and communicating market feedback to leadership.

Develop and execute enterprise sales strategies, generate new business, prospect and build relationships with key decision-makers, manage the full sales cycle, negotiate complex contracts, close deals, meet targets, and provide market feedback. The role requires strong enterprise SaaS and backup industry experience, along with a proven record of prospecting, closing, and building long-term client partnerships.

Build and expand Eon’s channel partner ecosystem across the Southeast by recruiting VARs, distributors, MSSPs, and resellers. Develop partner relationships, drive pipeline and revenue, support deal progression, deliver enablement and training, and create go-to-market initiatives. Collaborate with Sales, Marketing, Product, and Customer Success to improve partner engagement and customer outcomes in a fast-paced startup environment.

The Enterprise Account Executive will build new business, develop sales strategies, prospect for leads, manage the full sales cycle, negotiate complex contracts, close enterprise SaaS deals, meet sales targets, maintain decision-maker relationships, and provide market and performance feedback to leadership. The role also supports timely product delivery based on client needs.

Serve as the primary technical advisor for enterprise prospects and clients evaluating Eon’s cloud backup platform. Lead proofs of concept, solution design, integrations, deployments, onboarding, and implementation guidance. Partner with account executives, troubleshoot complex cloud infrastructure challenges, create technical content, and translate customer feedback into product and engineering requirements. The role requires strong communication, public cloud experience, and up to 30% domestic travel.

Provide first- and second-line IT support in a primarily macOS environment. Troubleshoot hardware, software, SaaS applications, identity and access issues, networking, VPN, and connectivity problems. Manage onboarding, offboarding, device provisioning, assets, inventory, and access controls. Administer Google Workspace, Microsoft 365, Entra ID, and Okta; resolve tickets within SLAs; document solutions; escalate complex issues; and improve IT processes, automation, and employee experience.

Build and lead strategic technology partnerships across the AI, data, and cloud infrastructure ecosystem. Develop executive relationships, identify integration and commercial opportunities, and drive partnerships including OEM/licensing, joint go-to-market, co-selling, and infrastructure agreements. Collaborate with Product, Engineering, Sales, and Marketing to evaluate opportunities, develop business cases, close complex deals, and execute partnerships. Provide ecosystem intelligence and help establish the company’s strategic partnerships playbook.

Provide senior-level technical support for a cloud backup platform by troubleshooting customer issues, analyzing logs, networking, Linux systems, and code. Escalate complex incidents, coordinate with product and engineering teams, maintain documentation, and design automation that scales support operations. Participate in after-hours, holiday, and weekend on-call coverage while working primarily 9–6 EST.

Coordinates executive calendars, meetings, travel, expenses, customer and prospect engagements, events, follow-ups, and action items for US leadership and go-to-market teams. Supports front-of-house office operations, welcomes stakeholders, manages conference rooms and logistics, and resolves urgent operational needs. Requires strong organization, initiative, responsiveness, communication, ownership, and comfort working with executives and external partners in a fast-paced environment.

Lead partner recruitment, onboarding, and enablement for VARs, distributors, MSSPs, and resellers; drive pipeline and revenue through channel partners; deliver training and playbooks; coordinate go-to-market with Sales, Marketing, Product, and Customer Success; mentor channel team members while managing your own partner portfolio.

Provide U.S. commercial legal support for sales, partnerships, and go-to-market initiatives. Draft, review, and negotiate enterprise SaaS, partner, reseller, vendor, and vendor agreements. Advise stakeholders on legal and commercial risk, develop contract templates and playbooks, and collaborate with Finance, Security, Product, and Compliance to enable strategic transactions and scalable legal processes.

Own Eon’s enterprise security strategy, governance, risk, compliance, engineering, operations, and customer trust programs. Build and lead the security organization, manage SOC 2, ISO 27001, NIST, and FedRAMP readiness, oversee detection and incident response, partner with Engineering and Product on secure design, and represent security to executives, the board, regulators, enterprise customers, and industry stakeholders.

The Senior Sales Engineer will partner with Account Executives, leading technical discovery, demonstrating solutions, educating customers, and providing feedback to influence product development.

Design and implement Eon's cloud backup solution for enterprise clients. Lead technical evaluations and POCs, advise on integration, deployment, and tracking strategies, onboard clients, produce technical content, gather feedback to inform product roadmap, and provide occasional onsite support.

The Senior Sales Engineer will partner with Account Executives to lead technical discovery, tailor demos, and ensure customer satisfaction through technical support and solution mapping. Responsibilities include demonstrating product value, educating customers, and providing feedback to improve product development.

The Channel Manager will recruit and develop strategic partners, drive pipeline and revenue through these partners, and provide necessary training and support to ensure their success.