Jobs at Eastern Bank

Manage commercial loan portfolios including financial reporting, covenant tracking, and annual financial collection. Analyze existing relationships and new loan requests (cash flow, collateral, guarantor), prepare memos, underwrite pre-deals, provide market analysis, coordinate construction advances, support Credit Risk Review, and back up relationship managers while providing sales and service support.

Manage daily branch operations including cash vault and ATM custody, cash forecasting, auditing negotiable instruments and drawers, ensuring compliance and BSA filings, reviewing complex new-account documentation, servicing customers with account openings, loan applications, transactions, and safe deposit access, and performing sales referrals and routine operational troubleshooting.

No specific job duties were provided. The posting describes Eastern Banks culture, inclusive workplace, and Total Rewards benefits including medical, dental, vision, retirement, vacation, and tuition reimbursement.

Manage branch operational functions including cash vault and ATM custody, cash forecasting, audits of negotiable instruments and drawers, compliance/BSA filing, account opening reviews, customer transactions, loan processing referrals, and safe deposit maintenance while providing sales-focused customer service.

Maintain operational functions for a small to mid-sized bank branch, including vault and ATM custody, cash and negotiable instrument audits, compliance and BSA filings, reviewing new account documentation, processing transactions, opening accounts and taking loan applications, and providing customer service and referrals to other business lines.

Handles first-line inbound customer inquiries about bank products and services via phone (and other channels for higher levels). Maintains product/policy knowledge, resolves basic complaints, meets entry-level service and sales goals, and completes required training. Requires data entry/PC skills and ability to work hybrid schedules with occasional travel for meetings/trainings.

Provide administrative and operational HR support across hiring, onboarding, offboarding, records management, shared services intake, and routine reporting. Coordinate preboarding, I-9/E-Verify, equipment/badge logistics, exit processes, maintain HRIS files, respond to HR inquiries, and support audits and administrative workflows to ensure compliance and consistent employee experience during a 12-week temporary-to-permanent assignment.

Maintain all operational elements of a small-to-mid sized bank branch including vault and ATM custody, cash forecasting, auditing negotiable instruments and cash drawers, BSA/compliance tasks, and quality control for new account openings. Provide customer-facing transactional and sales support: open accounts, take loan applications, process monetary transactions, and manage safe deposit records. Follow policies and escalate unclear situations.

Handles inbound customer calls for basic account and service inquiries, maintains knowledge of bank products/policies, resolves complaints, meets entry-level service and sales goals, and works independently in remote or onsite environments. Requires data entry/PC skills and strong verbal/written communication in a fast-paced call center.

Process mortgage loan applications from intake through closing: review applications and documentation, run AUS (DU/DO/LP/GUS/Total Score Card), verify income/assets/credit, order services, liaise with borrowers, loan officers, underwriters and third parties, manage a pipeline (~40 files), ensure compliance with investor and TRID requirements, and respond to post-closing audits.

The Operations Associate I handles all operational tasks in a banking office, including cash management, compliance audits, customer service, and transactional duties.

Provide high-level administrative support to multiple Senior VPs/Regional Managers across 20+ banking offices. Prepare and analyze regional reports and budgets, manage complex calendars, coordinate meetings and events, process expenses and HR/technology paperwork, maintain staffing databases, review timecards, handle sensitive customer issues, and lead ad-hoc projects. Ensure policy compliance and timely responses to escalated customer matters.

The Customer Support Specialist I handles incoming customer inquiries, providing support for products and services while achieving sales goals.

Manage and investigate ATM/debit card claims and disputes in compliance with Regulation E and UDAAP. Process provisional and final credits, handle chargebacks and re-presentments, communicate with customers, maintain card mailings and returned cards, perform trend analysis, and support deposit product operations while collaborating across business areas.

Manage all operational elements of a small-to-mid sized bank branch including cash vault and ATM custody, auditing negotiable instruments and drawers, BSA and compliance tasks, new account documentation review, transactional servicing, and customer-facing sales and referrals.

Manage branch operational activities including cash vault and ATM custody, cash drawer and negotiable instrument audits, BSA/compliance tasks, new account quality control, and customer-facing transactions and sales support.

The role involves business development, credit underwriting, and portfolio management for commercial clients, requiring strong underwriting skills and industry knowledge.

The role involves business development, credit underwriting, portfolio management, and maintaining client relationships in commercial banking.

Manage branch operational tasks including vault and ATM custody, cash handling and audits, negotiable instruments, BSA/compliance forms, new account reviews, customer transactions, loan and deposit processing, and safe deposit administration while supporting sales and customer service.

Manage all operational elements of a small-to-mid sized bank branch including vault and ATM custody, cash and negotiable instrument audits, BSA/compliance tasks, new account documentation review, routine cash drawer reconciliation, and customer-facing transactional and sales duties (account openings, loan applications, deposits, and monetary transactions). Ensure security, quality control, and adherence to bank policies.