Jobs at Eastern Bank

Manages operational functions for a bank branch, including cash vault and ATM custody, audits, negotiable instruments, compliance, security, account-opening quality control, and safe deposit records. Provides customer service by opening accounts, processing transactions, handling account maintenance, taking loan applications, closing consumer loans, and making referrals. Requires sound judgment, professionalism, communication skills, technical literacy, and the ability to multitask independently in a fast-paced environment.

Participates in a two- to three-year commercial banking credit training program with rotations across lending groups. Analyzes financial statements, commercial loan requests, ACH and correspondent banking risks, and vendor risks. Prepares credit memoranda, supports credit approval and review processes, attends credit committee meetings, and develops analytical, presentation, and communication skills for future credit, portfolio management, relationship management, or business banking roles.

Provides first-line support for high-volume customer inquiries by phone, chat, and email. Answers questions about bank products, services, policies, and procedures; researches issues; resolves complaints; protects customer and bank interests; and meets service and sales goals. Requires strong communication, listening, multitasking, organization, computer, and data-entry skills. Roles may be remote or onsite and require flexibility for evenings and weekends.

Processes account research, verification, copy, and information requests for bank offices, departments, agencies, and customers. Uses multiple banking and tracking systems to research records, verify authorization, protect confidential information, and comply with privacy regulations. Manages departmental mail, scanning, document storage, and data entry while meeting deadlines. Provides customer service, supports colleagues, learns backup functions, and communicates professionally with internal and external stakeholders.

Provides administrative and document-processing support for the Default Management Team, including correspondence, filing, data entry, invoice processing, account tracking, mail handling, and banking operations. Maintains accurate records, supports bankruptcy and risk-management activities, researches issues, follows up on resolutions, and communicates with internal and external partners. Requires strong organization, communication, independent work, Microsoft Office proficiency, familiarity with Metavante Insight/FIS, and some travel between office sites.

Supports end-to-end commercial loan production, including due diligence, documentation, funding, loan boarding, insurance and collateral validation, quality assurance, control testing, exception tracking, and post-closing administration. Handles complex participation and syndicated loan transactions, performs audit and research activities, and ensures regulatory compliance and accurate system workflows. Collaborates with cross-trained teams to manage production efficiently and maintain strong quality controls.

Supports end-to-end commercial loan production, including due diligence, documentation, funding, loan boarding, quality assurance, control testing, and post-closing administration. The role validates insurance, collateral, loan terms, and regulatory requirements; manages exceptions; handles complex participation and syndication originations; supports audits and projects; and provides documentation expertise using platforms such as nCino and LaserPro.

Provides first-line support for inbound bank customer calls, answering questions about products, services, accounts, policies, and procedures. Resolves basic complaints, identifies customer needs, documents interactions, and escalates issues when necessary. The specialist maintains knowledge of banking and regulatory requirements, meets entry-level service and sales standards, and works independently in a high-volume environment. The part-time hybrid role requires strong verbal and written communication, computer and data-entry skills, schedule flexibility, and occasional travel for meetings or training.

Leads Eastern Bank’s second-line security and fraud risk oversight program. Responsibilities include risk assessments, control effectiveness reviews, monitoring emerging threats and fraud schemes, regulatory compliance, issue management, executive reporting, audit and examination support, and effective challenge of physical security, facilities, fraud operations, and business-unit controls. The role also drives enterprise risk strategy, governance improvements, and use of Archer and other GRC tools.

The role involves business development, credit underwriting, portfolio management, and maintaining client relationships in commercial banking.

Manage all operational elements of a small-to-mid sized bank branch including cash vault and ATM custody, auditing negotiable instruments and drawers, BSA and compliance tasks, new account documentation review, transactional servicing, and customer-facing sales and referrals.

Manage commercial loan portfolios including financial reporting, covenant tracking, and annual financial collection. Analyze existing relationships and new loan requests (cash flow, collateral, guarantor), prepare memos, underwrite pre-deals, provide market analysis, coordinate construction advances, support Credit Risk Review, and back up relationship managers while providing sales and service support.