Jobs at Eastern Bank

Manage branch operational tasks including vault and ATM custody, cash handling and audits, negotiable instruments, BSA/compliance forms, new account reviews, customer transactions, loan and deposit processing, and safe deposit administration while supporting sales and customer service.

Provide high-level administrative support to Senior Vice Presidents and Regional Managers across 20+ banking offices. Prepare and analyze reports, manage timecard approvals and staffing records, coordinate meetings and offsite events, process expenses, handle confidential HR/technology paperwork, and respond to escalated customer issues. Lead ad-hoc projects and ensure compliance with regional policies and procedures.

Support Private Banking's first-line compliance framework: administer compliance program deliverables, respond to regulatory questions, lead compliance workstreams for initiatives, conduct self-testing, coordinate SOX/BCM activities, maintain policies/procedures, and support audit and remediation tracking.

Manage and investigate ATM/debit card claims and disputes in compliance with Regulation E and UDAAP. Process provisional and final credits, handle chargebacks and re-presentments, communicate with customers, maintain card mailings and returned cards, perform trend analysis, and support deposit product operations while collaborating across business areas.

Lead the bankLead design strategy and governance for UX, service, and interactive design. Coach and manage a small design team, lead research, prototyping, and testing, synthesize customer insights, integrate data-driven decision making, and deliver holistic customer experiences across products.

Manage all operational elements of a small-to-mid sized bank branch including vault and ATM custody, cash and negotiable instrument audits, BSA/compliance tasks, new account documentation review, routine cash drawer reconciliation, and customer-facing transactional and sales duties (account openings, loan applications, deposits, and monetary transactions). Ensure security, quality control, and adherence to bank policies.

Manage HR data accuracy, audit and compliance activities, records management, payroll and benefits account reconciliations, and produce HR reports. Provide administrative and operational HR support within a shared services team, handling high-volume transactional work and sensitive employee information.

Manage commercial loan portfolios including financial reporting, covenant tracking, and annual financial collection. Analyze existing relationships and new loan requests (cash flow, collateral, guarantor), prepare memos, underwrite pre-deals, provide market analysis, coordinate construction advances, support Credit Risk Review, and back up relationship managers while providing sales and service support.

Support contract administration by coordinating signatures, loading executed agreements into the contract repository, maintaining contract database entries, assisting vendor and internal communications, and preparing routine contract reports under established procedures and direction.

Provide administrative and operational HR support across hiring, onboarding, offboarding, records management, shared services intake, and routine reporting. Coordinate preboarding, I-9/E-Verify, equipment/badge logistics, exit processes, maintain HRIS files, respond to HR inquiries, and support audits and administrative workflows to ensure compliance and consistent employee experience during a 12-week temporary-to-permanent assignment.

Handles first-line inbound customer inquiries about bank products and services via phone (and other channels for higher levels). Maintains product/policy knowledge, resolves basic complaints, meets entry-level service and sales goals, and completes required training. Requires data entry/PC skills and ability to work hybrid schedules with occasional travel for meetings/trainings.

Manage branch operational functions including cash vault and ATM custody, cash drawer and negotiable instrument audits, compliance/BSA processes, new account documentation review, and customer transactions. Support sales by opening accounts, taking loan applications, closing consumer loans, making referrals, and assisting customers with safe deposit access.

Maintain all operational elements of a small-to-mid sized bank branch including vault and ATM custody, cash forecasting, auditing negotiable instruments and cash drawers, BSA/compliance tasks, and quality control for new account openings. Provide customer-facing transactional and sales support: open accounts, take loan applications, process monetary transactions, and manage safe deposit records. Follow policies and escalate unclear situations.

Handles inbound customer calls for basic account and service inquiries, maintains knowledge of bank products/policies, resolves complaints, meets entry-level service and sales goals, and works independently in remote or onsite environments. Requires data entry/PC skills and strong verbal/written communication in a fast-paced call center.

Perform mail opening, sorting, balancing, and 10-key data entry for customer remittances. Prepare deposits, handle exceptions and returns, record daily production, and ensure compliance with banking regulations while meeting quality and productivity standards.

Process mortgage loan applications from intake through closing: review applications and documentation, run AUS (DU/DO/LP/GUS/Total Score Card), verify income/assets/credit, order services, liaise with borrowers, loan officers, underwriters and third parties, manage a pipeline (~40 files), ensure compliance with investor and TRID requirements, and respond to post-closing audits.

Provide high-level administrative support to multiple Senior VPs/Regional Managers across 20+ banking offices. Prepare and analyze regional reports and budgets, manage complex calendars, coordinate meetings and events, process expenses and HR/technology paperwork, maintain staffing databases, review timecards, handle sensitive customer issues, and lead ad-hoc projects. Ensure policy compliance and timely responses to escalated customer matters.

The Relationship Manager II handles business development, portfolio management, and underwriting moderate complexity transactions while achieving sales goals. Responsibilities include frequent client interaction and team collaboration.

The Operations Associate I handles all operational tasks in a banking office, including cash management, compliance audits, customer service, and transactional duties.

The Customer Support Specialist I handles incoming customer inquiries, providing support for products and services while achieving sales goals.