Jobs at Eastern Bank

Coordinates organic social media strategy, content calendars, publishing, copywriting, and campaign development for Eastern Bank and Cambridge Trust. Ensures brand consistency and regulatory compliance across platforms, analyzes social performance, prepares stakeholder reports, and translates analytics into recommendations. Supports copywriting for email and print channels while monitoring social media trends and platform updates.

Directs independent credit risk reviews across commercial, mortgage, and consumer portfolios. Oversees risk planning, loan classification, regulatory and policy compliance, reporting, remediation, governance, and risk mitigation. Leads policy updates, special projects, SOX control monitoring, process improvements, and acquisition due diligence. Manages and develops credit risk review staff, presents findings to senior executives and board risk committees, and ensures accurate credit assessments and regulatory reporting.

Analyze deposit portfolio, customer, and market data to identify growth opportunities and optimize banking products. Build performance dashboards, develop statistical models and business cases, support pricing and product initiatives, and enhance data structures with Data Management. Partner cross-functionally with Finance, Marketing, Technology, Treasury, and Retail Administration while providing strategic insights to senior management.

Leads the bank’s FP&A function, including budgeting, forecasting, long-range planning, profitability reporting, funds transfer pricing, cost allocation, and strategic analysis. Advises the CFO, executives, and Board through financial modeling, dashboards, variance analysis, and recommendations. Oversees divisional finance officers, supports capital planning and risk management, ensures reporting governance and data integrity, and drives process improvements. Requires extensive banking finance experience, leadership expertise, and advanced knowledge of FP&A, profitability systems, and financial technology.

Processes outgoing, interoffice, and incoming mail; supports mailroom operations, deliveries, pickups, and overnight parcel shipping. Assists with supplier diversity and sustainability reporting, intranet content management, furniture inventory, and general administrative tasks for Purchasing and General Services. Requires strong organization, Microsoft Office proficiency, routine problem-solving, and the ability to lift up to 25 pounds.

Performs and reviews wealth management operations, including account maintenance, asset transfers, cash and wire processing, billing, securities transactions, reconciliations, reporting, compliance controls, and vendor administration. Owns specialized operational areas, resolves escalated issues, conducts quality control reviews, supports audits, and trains less experienced staff. The role is hybrid in Boston and requires accurate, deadline-driven execution across financial platforms.

Supports daily wealth management operations, including account opening, asset transfers, cash and banking activity, billing, securities processing, reconciliations, reporting, compliance controls, and vendor administration. Ensures accurate, timely, and compliant transaction processing while coordinating with client service, compliance, finance, custodians, and external vendors. The hybrid role requires 2–3 days weekly in Boston.

Acquires and manages high-net-worth personal and commercial relationships, providing banking, lending, cash management, and wealth management solutions. Advises clients on building, preserving, and transferring wealth; administers portfolios and client accounts; develops referral networks; collaborates across bank functions; supports account reviews and team development; and may supervise client service associates.

Build and scale enterprise AI capabilities, including AI agents, automated workflows, retrieval-augmented generation pipelines, and prompt systems. Partner with business teams to translate workflows into technical solutions, prototype and deploy AI applications, administer enterprise AI tools, and support responsible AI governance in a regulated banking environment.

Build and scale enterprise AI capabilities by developing AI agents, automated workflows, retrieval-augmented generation pipelines, and prompt systems. Partner with business units to translate workflows into technical solutions, prototype and deploy AI tools, support embedded AI teams, administer enterprise AI platforms, and promote responsible AI practices in a regulated banking environment.

Provides first-line support for high-volume customer inquiries by phone, chat, and email. Answers questions about bank products, services, policies, and procedures; researches issues; resolves complaints; protects customer and bank interests; and meets service and sales goals. Requires strong communication, listening, multitasking, organization, computer, and data-entry skills. Roles may be remote or onsite and require flexibility for evenings and weekends.

Supports end-to-end commercial loan production, including due diligence, documentation, funding, loan boarding, insurance and collateral validation, quality assurance, control testing, exception tracking, and post-closing administration. Handles complex participation and syndicated loan transactions, performs audit and research activities, and ensures regulatory compliance and accurate system workflows. Collaborates with cross-trained teams to manage production efficiently and maintain strong quality controls.

Supports end-to-end commercial loan production, including due diligence, documentation, funding, loan boarding, quality assurance, control testing, and post-closing administration. The role validates insurance, collateral, loan terms, and regulatory requirements; manages exceptions; handles complex participation and syndication originations; supports audits and projects; and provides documentation expertise using platforms such as nCino and LaserPro.

Provides first-line support for inbound bank customer calls, answering questions about products, services, accounts, policies, and procedures. Resolves basic complaints, identifies customer needs, documents interactions, and escalates issues when necessary. The specialist maintains knowledge of banking and regulatory requirements, meets entry-level service and sales standards, and works independently in a high-volume environment. The part-time hybrid role requires strong verbal and written communication, computer and data-entry skills, schedule flexibility, and occasional travel for meetings or training.

Leads Eastern Bank’s second-line security and fraud risk oversight program. Responsibilities include risk assessments, control effectiveness reviews, monitoring emerging threats and fraud schemes, regulatory compliance, issue management, executive reporting, audit and examination support, and effective challenge of physical security, facilities, fraud operations, and business-unit controls. The role also drives enterprise risk strategy, governance improvements, and use of Archer and other GRC tools.

The role involves business development, credit underwriting, portfolio management, and maintaining client relationships in commercial banking.

Manage all operational elements of a small-to-mid sized bank branch including cash vault and ATM custody, auditing negotiable instruments and drawers, BSA and compliance tasks, new account documentation review, transactional servicing, and customer-facing sales and referrals.

Manage commercial loan portfolios including financial reporting, covenant tracking, and annual financial collection. Analyze existing relationships and new loan requests (cash flow, collateral, guarantor), prepare memos, underwrite pre-deals, provide market analysis, coordinate construction advances, support Credit Risk Review, and back up relationship managers while providing sales and service support.