Jobs at Eastern Bank

Manage all operational elements of a small-to-mid banking branch: cash vault and ATM custody, audits, compliance/BSA filing, review complex new-account documentation, process transactions, open accounts and take loan applications, assist customers, and perform routine operational quality control.

Manage daily branch operations including cash vault and ATM custody, auditing negotiable instruments and cash drawers, enforcing compliance and security, reviewing complex new account documentation, servicing customers (deposits, loans, foreign currency, monetary instruments), and performing quality-control and recordkeeping tasks. Balance transactional duties with sales referrals and customer service while following bank policies.

The role involves business development, credit underwriting, and portfolio management for commercial clients, requiring strong underwriting skills and industry knowledge.

The role involves business development, credit underwriting, portfolio management, and maintaining client relationships in commercial banking.

The Senior Tax Operations Manager leads tax services for wealth management, ensuring compliance and high-quality service delivery. Responsibilities include vendor management, process improvement, and maintaining regulatory standards.

Review consumer loan files for quality control and regulatory compliance (HMDA, ECOA, TILA, UDAAP, FCRA). Ensure documentation is uploaded to the loan origination system, update system data and notes, communicate issues to branches and management, assist with HMDA/flood reviews and administrative office tasks, and participate in projects and staff education.

First-line inbound customer service role handling basic account and product inquiries for a bank. Maintain product and policy knowledge, resolve complaints, meet entry-level service and sales goals, use PC and phone systems, and work independently in remote or onsite settings.

Provide high-level administrative support to Senior Vice Presidents and Regional Managers across 20+ banking offices. Prepare and analyze reports, manage timecard approvals and staffing records, coordinate meetings and offsite events, process expenses, handle confidential HR/technology paperwork, and respond to escalated customer issues. Lead ad-hoc projects and ensure compliance with regional policies and procedures.

Support Private Banking's first-line compliance framework: administer compliance program deliverables, respond to regulatory questions, lead compliance workstreams for initiatives, conduct self-testing, coordinate SOX/BCM activities, maintain policies/procedures, and support audit and remediation tracking.

Manage branch operational tasks including vault and ATM custody, cash handling and audits, negotiable instruments, BSA/compliance forms, new account reviews, customer transactions, loan and deposit processing, and safe deposit administration while supporting sales and customer service.

Support contract administration by coordinating signatures, loading executed agreements into the contract repository, maintaining contract database entries, assisting vendor and internal communications, and preparing routine contract reports under established procedures and direction.

Provide administrative and operational HR support across hiring, onboarding, offboarding, records management, shared services intake, and routine reporting. Coordinate preboarding, I-9/E-Verify, equipment/badge logistics, exit processes, maintain HRIS files, respond to HR inquiries, and support audits and administrative workflows to ensure compliance and consistent employee experience during a 12-week temporary-to-permanent assignment.

The Customer Support Specialist I serves as the first line of response for incoming customer calls, addressing inquiries about products and services and ensuring customer satisfaction while maintaining service standards.

The Relationship Manager II handles business development, portfolio management, and underwriting moderate complexity transactions while achieving sales goals. Responsibilities include frequent client interaction and team collaboration.

The Operations Associate I handles all operational tasks in a banking office, including cash management, compliance audits, customer service, and transactional duties.

The Customer Support Specialist I handles incoming customer inquiries, providing support for products and services while achieving sales goals.

Perform independent, risk-based reviews of commercial loan exposures to validate credit risk ratings, underwriting quality, documentation and collateral. Identify issues, provide observations, escalate concerns, support CECL/ACL data validation, compile findings, and collaborate with Lending, Credit, and Portfolio Management to improve credit review processes and regulatory readiness.