Jobs at Eastern Bank

Provides administrative and document-processing support for the Default Management Team, including correspondence, filing, data entry, invoice processing, account tracking, mail handling, and banking operations. Maintains accurate records, supports bankruptcy and risk-management activities, researches issues, follows up on resolutions, and communicates with internal and external partners. Requires strong organization, communication, independent work, Microsoft Office proficiency, familiarity with Metavante Insight/FIS, and some travel between office sites.

Supports end-to-end commercial loan production, including due diligence, documentation, funding, loan boarding, insurance and collateral validation, quality assurance, control testing, exception tracking, and post-closing administration. Handles complex participation and syndicated loan transactions, performs audit and research activities, and ensures regulatory compliance and accurate system workflows. Collaborates with cross-trained teams to manage production efficiently and maintain strong quality controls.

Supports end-to-end commercial loan production, including due diligence, documentation, funding, loan boarding, quality assurance, control testing, and post-closing administration. The role validates insurance, collateral, loan terms, and regulatory requirements; manages exceptions; handles complex participation and syndication originations; supports audits and projects; and provides documentation expertise using platforms such as nCino and LaserPro.

Manages branch operations, including cash vault and ATM oversight, audits, compliance, security, account-opening quality control, safe deposit records, and customer transactions. Opens accounts, processes deposits and loans, handles monetary instruments, services accounts, and makes referrals. Requires sound judgment, customer service, communication, organization, technical literacy, and the ability to work independently in a fast-paced environment.

Manages enterprise security and compliance by conducting risk assessments, analyzing security trends, responding to threat intelligence and incidents, coordinating with internal and external stakeholders, maintaining audit documentation, and improving security procedures. The role also develops physical security training, supports compliance with regulations including the Bank Secrecy Act, and creates threat response and recovery plans. It is hybrid, office-based, includes occasional travel between locations, and requires on-call incident response availability.

Manages branch operations, including cash vault and ATM oversight, negotiable instruments, audits, compliance, security, quality control, and safe deposit records. Serves retail banking customers by opening accounts, processing transactions, handling loan applications and closings, maintaining accounts, selling financial instruments, and making referrals. Requires strong customer service, communication, judgment, organization, and multitasking skills, along with the ability to stand for extended periods and lift 25–30 pounds.

Provides first-line support for inbound bank customer calls, answering questions about products, services, accounts, policies, and procedures. Resolves basic complaints, identifies customer needs, documents interactions, and escalates issues when necessary. The specialist maintains knowledge of banking and regulatory requirements, meets entry-level service and sales standards, and works independently in a high-volume environment. The part-time hybrid role requires strong verbal and written communication, computer and data-entry skills, schedule flexibility, and occasional travel for meetings or training.

Leads Eastern Bank’s second-line security and fraud risk oversight program. Responsibilities include risk assessments, control effectiveness reviews, monitoring emerging threats and fraud schemes, regulatory compliance, issue management, executive reporting, audit and examination support, and effective challenge of physical security, facilities, fraud operations, and business-unit controls. The role also drives enterprise risk strategy, governance improvements, and use of Archer and other GRC tools.

Manage all operational elements of a small-to-mid sized bank branch including cash vault and ATM custody, auditing negotiable instruments and drawers, BSA and compliance tasks, new account documentation review, transactional servicing, and customer-facing sales and referrals.

The role involves business development, credit underwriting, portfolio management, and maintaining client relationships in commercial banking.

Serve as first-line responder for inbound customer inquiries about bank products and services via phone (and other channels for higher levels). Maintain product/policy knowledge, meet service and entry-level sales targets, handle complaints, perform data entry, and work independently in remote or on-site environments.

Manage all operational elements of a small-to-mid sized bank branch including vault and ATM custody, cash and negotiable instrument audits, BSA/compliance tasks, new account documentation review, routine cash drawer reconciliation, and customer-facing transactional and sales duties (account openings, loan applications, deposits, and monetary transactions). Ensure security, quality control, and adherence to bank policies.

Manage commercial loan portfolios including financial reporting, covenant tracking, and annual financial collection. Analyze existing relationships and new loan requests (cash flow, collateral, guarantor), prepare memos, underwrite pre-deals, provide market analysis, coordinate construction advances, support Credit Risk Review, and back up relationship managers while providing sales and service support.

Maintain all operational elements of a small-to-mid sized bank branch including vault and ATM custody, cash forecasting, auditing negotiable instruments and cash drawers, BSA/compliance tasks, and quality control for new account openings. Provide customer-facing transactional and sales support: open accounts, take loan applications, process monetary transactions, and manage safe deposit records. Follow policies and escalate unclear situations.