Own Tier 3 escalations and incident response for complex customer issues involving a cybersecurity platform. Investigate distributed systems, reproduce defects, coordinate resolutions with engineering and product teams, and build Datadog observability dashboards, monitors, and alerts. Create runbooks, troubleshooting guides, RCAs, and postmortems; mentor support staff; identify recurring failure patterns; communicate with customers; and participate in an application-layer on-call rotation.

Lead partner marketing strategy and execution to drive sourced and influenced pipeline. Manage MDF, co-marketing, ABM-aligned partner programs, enablement assets, partner engagement, and measurement in collaboration with demand generation, field marketing, and partner teams.

Enable Southeast Asian channel partners to qualify, position, demonstrate, size, and support Dragos OT cybersecurity solutions. Build partner certification and training programs, create technical enablement assets, support partner-sourced opportunities, coach sellers, provide technical escalations, and coordinate evaluation deployments. The role requires cybersecurity, pre-sales, solution architecture, network monitoring, industrial-sector, and partner enablement expertise, with regular regional travel up to 50%.