Teams at Dragos

Advise product teams and EU customers on NIS-2 and related OT cybersecurity regulations. Shape product strategy, roadmap priorities, compliance positioning, customer use cases, go-to-market plans, and educational content for critical infrastructure sectors. Represent the company in industry forums, support sales and marketing, track product KPIs, identify EU opportunities, and mentor product managers. The role focuses on energy and other regulated infrastructure environments.

Administer Windows, Linux, virtualized systems, networks, Microsoft 365, identities, endpoints, backups, and security controls. Provide Tier 2 and Tier 3 support, resolve infrastructure issues, manage patching and vulnerabilities, onboard and offboard employees, maintain documentation, track assets and licenses, and automate routine IT tasks. The hybrid role requires on-site work in Maryland several days per week.

Provides first-line technical support for enterprise customers using critical infrastructure cybersecurity products. Responsibilities include triaging and resolving common issues, troubleshooting Linux and networking environments, documenting cases, using AI tools, supporting upgrades and configuration changes, contributing to the knowledge base, escalating complex issues, and participating in a weekend on-call rotation.