Jobs at cxperts

Perform quality audits, evaluate processes, analyze metrics, and identify improvement opportunities. Collaborate with Operations and Training, prepare reports, support calibration, and participate in root cause analysis and corrective action planning to ensure compliance with quality standards and KPIs.

Manage end-to-end HR in a BPO: bulk hiring, workforce planning, employee relations, performance management, compliance, HR operations, L&D, and retention initiatives while partnering with operations to meet business goals.

Lead business development for commercial construction and fit-out clients: identify opportunities, build pipeline, negotiate contracts, manage client relationships, collaborate with internal teams, and drive revenue growth.

Lead multiple BPO programs to ensure SLA/KPI delivery, client satisfaction, and profitability. Oversee P&L, drive process improvement and automation, manage large teams, and maintain compliance while building client relationships and developing leadership talent.

The Project Term Recruiter will actively source candidates, vet resumes, conduct initial screenings, and manage the scheduling of interviews while maintaining an organized applicant tracking system.

Manage end-to-end HR in a high-volume BPO: recruitment, employee relations, performance management, compliance, HR operations, learning and retention, and stakeholder partnership to drive engagement and workforce stability.

Manage end-to-end HR for a BPO: lead high-volume recruitment, employee relations, performance management, HR operations and compliance, L&D, retention strategies, and partner with operations to meet workforce needs and KPIs.

The Training Manager designs and manages training programs, leads a team of trainers, collaborates with departments to identify training needs, and monitors training effectiveness within a BPO setting.

Lead end-to-end delivery across multiple BPO programs, ensure SLAs/KPIs are met, manage P&L, build client relationships, drive continuous improvement, and develop leadership teams to optimize performance and profitability.

Join cxperts' talent community for potential future job opportunities in customer service, IT, finance, sales, and more. Remote work with various roles available; must have a secure home office.

Join cxperts' LATAM Talent Community to connect and explore future opportunities across various roles, including customer service and corporate positions.

Join the cxperts Talent Community in the Philippines to connect with exciting career opportunities in customer service and support roles, and receive updates on job openings.

The role involves conducting quality audits, ensuring compliance with standards, providing feedback for improvements, and collaborating with teams to enhance performance.

Join cxperts Mexico's Talent Community to stay informed about upcoming customer service and corporate roles while developing your career.