Teams at cxperts

Perform quality audits, evaluate processes, analyze metrics, and identify improvement opportunities. Collaborate with Operations and Training, prepare reports, support calibration, and participate in root cause analysis and corrective action planning to ensure compliance with quality standards and KPIs.

Manage end-to-end HR in a BPO: bulk hiring, workforce planning, employee relations, performance management, compliance, HR operations, L&D, and retention initiatives while partnering with operations to meet business goals.

Lead business development for commercial construction and fit-out clients: identify opportunities, build pipeline, negotiate contracts, manage client relationships, collaborate with internal teams, and drive revenue growth.