Jobs at Customers Bank

Leads complex Customer Due Diligence and Enhanced Due Diligence reviews for high-risk customers, serving as an escalation point and regulatory subject-matter expert. Ensures compliance with BSA, AML, OFAC, and USA PATRIOT Act requirements; mentors junior specialists; manages assignments, backlogs, and metrics; improves processes; and supports audits, quality assurance, and regulatory examinations.

Manages digital client relationships by resolving inquiries, providing tailored financial solutions, supporting commercial and consumer clients, and improving digital customer experiences. The role involves cross-selling financial products, monitoring client feedback and behavior, managing transactions, risk, compliance, and account opening, and using banking and CRM technologies to strengthen retention and loyalty.

Manages relationships with digital asset clients throughout onboarding, maintenance, expansion, and closure. Resolves inquiries, provides tailored solutions, monitors client feedback and behavior, supports retention, and coordinates transactions, risk management, compliance, and account opening. Serves as a key client contact while identifying cross-selling opportunities and developing toward a future Relationship Manager role.

Develops and manages a portfolio of small-business lending customers, focusing on SBA 7(a) loans, owner-occupied commercial real estate, deposits, and relationship expansion. Responsibilities include prospecting, referral partner development, community outreach, cross-selling, credit application preparation, pipeline reporting, and collaboration with banking product partners. The role requires strong SBA lending production experience, credit underwriting knowledge, business development skills, and an established referral network.

Supports the bank’s business continuity and resilience program by maintaining continuity plans, conducting risk assessments and business impact analyses, defining recovery objectives, coordinating disaster recovery and crisis response activities, facilitating exercises, and educating stakeholders. The role partners with technology and business teams to prepare for disruptions, validate recovery procedures, manage incident response support, and improve resilience practices across the organization.

Owns HR Business Partner team programs, operating processes, exit interviews, performance and compensation cycle administration, talent reviews, workforce data integrity, engagement surveys, and executive communications. The role directs AI tools for reporting and workflow automation, validates outputs, manages confidential employee information, and partners with senior HR leaders on workforce planning, organizational changes, and culture initiatives.

Analyze commercial real estate credit for new and existing borrowers by spreading financial statements, preparing credit memoranda, researching industries, reviewing loan documents, and monitoring covenants and financial reporting. The role supports lending and credit officers, maintains complete credit files, follows up with clients, assists with delinquencies and documentation, and helps manage portfolio credit risk.

The AML Analyst reviews system-generated alerts, investigates potential suspicious activity, documents findings, prepares suspicious activity reports, addresses sanctions alerts, and ensures compliance with BSA, AML, OFAC, and USA PATRIOT Act requirements. The role requires maintaining regulatory knowledge, conducting research, and supporting related compliance processes while collaborating effectively in a fast-paced banking environment.

The Benefits Manager develops, implements, and administers comprehensive employee benefit programs, including health, retirement, leave, wellness, and fringe benefits. Responsibilities include open enrollment, vendor and broker management, compliance with ERISA, COBRA, HIPAA, and ACA, 401(k) administration, claims coordination, invoice auditing, benefits analysis, and employee communications. The role also manages audits, regulatory filings, and cross-functional initiatives across Total Rewards and People Experience.

The Compensation Associate supports and evolves compensation programs, conducts analysis, provides insights, and collaborates with senior leadership. Responsibilities include developing compensation strategies, analyzing salary structures, and utilizing data analytics and visualization tools to enhance decision-making.

Ten-week summer internship embedded in a banking business area such as finance, risk, operations, or technology. Interns analyze data, support process improvements, conduct research, complete department assignments, collaborate on an AI-driven challenge, attend development workshops, network across the bank, and present final project insights to senior leadership.

Originates, structures, underwrites, and manages commercial and residential real estate loans. Performs credit analysis, evaluates collateral and market conditions, negotiates loan terms, prepares credit memoranda, manages loan portfolio, conducts inspections, coordinates closings, and develops referral networks to grow CRE business.

The Azure Cloud Engineer will design, implement, and maintain Azure solutions, govern AI platforms, and manage infrastructure automation and deployment workflows. Responsibilities include over-seeing cloud architecture, building CI/CD pipelines, and ensuring compliance with security standards while mentoring teammates in cloud infrastructure best practices.