Jobs at Customers Bank

Process and reconcile daily ACH origination, returns, exceptions, disputes, and batch jobs. Handle stop payments and unauthorized transactions per NACHA and bank policy, respond to inquiries, maintain regulatory records, and support audits with compliance and risk teams.

The BI Developer will create and manage Enterprise reporting using Power BI, collaborate with users for optimized visualizations, build data models, and ensure governance, while enabling self-service BI and driving process improvements.

The Senior Cloud Network Engineer will design, implement, and support cloud networking solutions in Microsoft Azure, focusing on high availability and security, while mentoring other engineers.

Coordinate HR operations, resolve inquiries, manage projects, assist with onboarding, ensure compliance, and support PXT initiatives while maintaining communication and documentation.

The Talent Acquisition Analyst manages the recruitment lifecycle, sourcing candidates, collaborating with hiring managers, and improving candidate experience using analytical metrics and AI tools.

Execute BSA/AML quality control reviews and testing across TM and EDD teams, leveraging data analytics and AI insights to detect issues, validate automated monitoring, document exceptions, support audits, and collaborate on remediation and process improvements.

The Compensation Associate supports and evolves compensation programs, conducts analysis, provides insights, and collaborates with senior leadership. Responsibilities include developing compensation strategies, analyzing salary structures, and utilizing data analytics and visualization tools to enhance decision-making.

The Payments Implementation Analyst supports new payment initiatives and enhances the bank's payment ecosystem by managing implementations, coordinating teams, gathering requirements, and ensuring project completion.

Maintain subject-matter expertise in BSA/AML and OFAC compliance; provide second-line oversight, risk evaluation, policy maintenance, regulatory research, training, and implementation support across business units. Coordinate with auditors and regulators, document compliance issues, and track remediation until completion.

As a Fraud Analyst, you will analyze fraud threats, enhance fraud mitigation practices, ensure compliance, draft policies, and provide data-driven insights.

Originates, structures, underwrites, and manages commercial and residential real estate loans. Performs credit analysis, evaluates collateral and market conditions, negotiates loan terms, prepares credit memoranda, manages loan portfolio, conducts inspections, coordinates closings, and develops referral networks to grow CRE business.

The Network Voice Engineer at Customers Bank will design, implement, and support Cisco-based network and voice services, ensuring reliability and compliance. Responsibilities include managing routing infrastructure, supporting unified communications, troubleshooting, and collaborating across teams.

Support and operate the bank's IAM platform: administer identities and privileged accounts, integrate applications (SAML/OAuth/SCIM/REST), automate provisioning and governance with PowerShell/Python, enforce MFA/conditional access/Zero Trust controls, assist audits, and collaborate with security and application teams to reduce identity risks and streamline workflows.

The Escrow Specialist manages escrow accounts for commercial loans, ensuring compliance, processing disbursements, reconciling accounts, and coordinating with stakeholders.

Build and own the bank's intelligent automation layer: design agentic AI pipelines, prompt and evaluation frameworks, LLM-driven document and transcript processing, model ops and monitoring, voice agent conversation design, and partner with SMEs to deliver compliant, production-grade Python automation across Loans, Deposits, and Payments.

The Azure Cloud Engineer will design, implement, and maintain Azure solutions, govern AI platforms, and manage infrastructure automation and deployment workflows. Responsibilities include over-seeing cloud architecture, building CI/CD pipelines, and ensuring compliance with security standards while mentoring teammates in cloud infrastructure best practices.

The Azure Cloud Engineer will design, implement and manage Azure and AI solutions, oversee deployments, and ensure compliance with governance standards while collaborating with the team to enhance operational efficiency.

Coordinate and oversee AI initiatives within Risk Management, ensuring governance, regulatory alignment, and model oversight. Partner with business, technology, compliance, legal, audit, and BSA/AML teams to track projects, evaluate AI-enabled models (including AML/transaction monitoring), prepare executive reporting, support audits and examinations, and promote responsible AI adoption, training, and continuous improvement.

Lead and manage a team providing operational support, administration, and continuous improvement for enterprise and banking applications. Ensure high availability, incident and change management, platform administration, integrations (APIs, middleware, file transfers), upgrades, monitoring, and stakeholder communication while driving automation, operational readiness, and compliance in a regulated financial environment.

As a Talent Acquisition Specialist, you'll handle full lifecycle recruitment, collaborate with hiring managers, develop talent pipelines, and improve hiring outcomes using data and AI tools.