Jobs at Customers Bank

Leads asset-based lending operations, including borrowing base administration, collateral monitoring, portfolio management, underwriting support, operational controls, and platform development. Reviews credit and collateral reporting, oversees facility activity, monitors borrower performance and covenant compliance, supports transactions and renewals, and identifies emerging risks. The role also develops procedures, workflows, training materials, and technology initiatives while mentoring team members.

The ABL Analyst supports asset-based lending operations, portfolio management, underwriting, collateral monitoring, borrowing base calculations, financial analysis, covenant compliance, credit documentation, and transaction onboarding. The role also assists with ABL platform procedures, workflow improvements, technology implementation, and broader Middle Market lending initiatives.

Analyze commercial real estate credit for new and existing borrowers by spreading financial statements, preparing credit memoranda, researching industries, reviewing loan documents, and monitoring covenants and financial reporting. The role supports lending and credit officers, maintains complete credit files, follows up with clients, assists with delinquencies and documentation, and helps manage portfolio credit risk.

The AML Analyst reviews transaction-monitoring alerts, investigates suspicious activity, prepares SAR and non-SAR filings, addresses sanctions alerts, and documents findings. The role ensures compliance with BSA/AML, OFAC, and USA PATRIOT Act requirements, conducts complex investigations, supports and trains other analysts, and serves as an escalation point for transaction-monitoring inquiries.

The AML Analyst reviews system-generated alerts, investigates potential suspicious activity, documents findings, prepares suspicious activity reports, addresses sanctions alerts, and ensures compliance with BSA, AML, OFAC, and USA PATRIOT Act requirements. The role requires maintaining regulatory knowledge, conducting research, and supporting related compliance processes while collaborating effectively in a fast-paced banking environment.

Conduct Customer Due Diligence and Enhanced Due Diligence reviews for new and existing high-risk customers. Ensure compliance with BSA, AML, OFAC, and USA PATRIOT Act requirements; apply customer risk-scoring models; manage compliance workflows; and liaise with internal departments on high-risk onboarding and BSA inquiries.

Process daily ACH origination, returns, exceptions, reconciliations, disputes, stop payments, and unauthorized transactions. Monitor activity for anomalies, resolve discrepancies and payment inquiries, maintain regulatory records, and follow NACHA, Regulation CC, BSA, OFAC, and USA PATRIOT Act/CIP requirements. Collaborate with compliance, risk, and operations teams during audits and regulatory reviews.

The Benefits Manager develops, implements, and administers comprehensive employee benefit programs, including health, retirement, leave, wellness, and fringe benefits. Responsibilities include open enrollment, vendor and broker management, compliance with ERISA, COBRA, HIPAA, and ACA, 401(k) administration, claims coordination, invoice auditing, benefits analysis, and employee communications. The role also manages audits, regulatory filings, and cross-functional initiatives across Total Rewards and People Experience.

Owns full-cycle recruiting across assigned business lines while developing and managing campus, internship, Co-Op, and early-career programs. Responsibilities include requisition management, sourcing, stakeholder partnership, university outreach, employer branding, program planning, reporting, and talent pipeline analytics. The role also supports workforce planning, onboarding, process improvement, and junior career development initiatives.

Processes and repairs domestic and foreign currency wire transfers through wire and SWIFT systems. Reviews approvals, monitors incoming queues, performs reconciliations and investigations, resolves discrepancies, and ensures compliance with policies, audit requirements, and OFAC screening. Provides customer and branch support, responds to wire-related inquiries, assists with Payment Operations reporting, and recommends process improvements.

The BI Developer will create and manage Enterprise reporting using Power BI, collaborate with users for optimized visualizations, build data models, and ensure governance, while enabling self-service BI and driving process improvements.

The Senior Cloud Network Engineer will design, implement, and support cloud networking solutions in Microsoft Azure, focusing on high availability and security, while mentoring other engineers.

The Compensation Associate supports and evolves compensation programs, conducts analysis, provides insights, and collaborates with senior leadership. Responsibilities include developing compensation strategies, analyzing salary structures, and utilizing data analytics and visualization tools to enhance decision-making.

Ten-week summer internship embedded in a banking business area such as finance, risk, operations, or technology. Interns analyze data, support process improvements, conduct research, complete department assignments, collaborate on an AI-driven challenge, attend development workshops, network across the bank, and present final project insights to senior leadership.

Manage daily servicing of commercial loan and lease portfolios including payment processing, cash application, reconciliations, and exception resolution. Book and terminate loans/leases, prepare account analyses and financial reporting, support audits, system administration, and process improvements. Leverage AI and automation to improve efficiency while partnering cross-functionally to ensure compliance and deliver high-quality customer service.

Originates, structures, underwrites, and manages commercial and residential real estate loans. Performs credit analysis, evaluates collateral and market conditions, negotiates loan terms, prepares credit memoranda, manages loan portfolio, conducts inspections, coordinates closings, and develops referral networks to grow CRE business.

As a Talent Acquisition Specialist, you'll handle full lifecycle recruitment, collaborate with hiring managers, develop talent pipelines, and improve hiring outcomes using data and AI tools.

The Azure Cloud Engineer will design, implement, and maintain Azure solutions, govern AI platforms, and manage infrastructure automation and deployment workflows. Responsibilities include over-seeing cloud architecture, building CI/CD pipelines, and ensuring compliance with security standards while mentoring teammates in cloud infrastructure best practices.

Lead strategy, roadmap, and technical execution for the bank's payment platforms (Fedwire, RTP, FedNow, ACH, ISO 20022). Own system resiliency, incident response, vendor integrations, and product backlog; translate business needs into technical requirements and coordinate cross-functional delivery, testing, and compliance for payments modernization.