Jobs at Customers Bank

Lead technology banking growth through relationship management, business development, credit execution, and portfolio management. Develop relationships with technology companies, founders, CFOs, investors, and referral partners; build a prospect pipeline; structure and close financing opportunities; monitor portfolio performance; and collaborate with credit, treasury, capital markets, and senior banking teams. Contribute to the expansion of the bank’s technology banking platform and increase origination responsibility.

Performs cybersecurity control testing, technology risk assessments, audit evidence gathering, and continuous monitoring. Documents control deficiencies, tracks remediation and policy exceptions, evaluates control effectiveness, and prepares risk reports using KRI and KPI metrics. Collaborates with business owners, auditors, compliance, GRC, and IT teams to support internal and external audits, including ISO 27001 and SOX audits.

Supports the bank’s business continuity and resilience program by maintaining continuity plans, conducting risk assessments and business impact analyses, defining recovery objectives, coordinating disaster recovery and crisis response activities, facilitating exercises, and educating stakeholders. The role partners with technology and business teams to prepare for disruptions, validate recovery procedures, manage incident response support, and improve resilience practices across the organization.

Owns HR Business Partner team programs, operating processes, exit interviews, performance and compensation cycle administration, talent reviews, workforce data integrity, engagement surveys, and executive communications. The role directs AI tools for reporting and workflow automation, validates outputs, manages confidential employee information, and partners with senior HR leaders on workforce planning, organizational changes, and culture initiatives.

Analyze commercial real estate credit for new and existing borrowers by spreading financial statements, preparing credit memoranda, researching industries, reviewing loan documents, and monitoring covenants and financial reporting. The role supports lending and credit officers, maintains complete credit files, follows up with clients, assists with delinquencies and documentation, and helps manage portfolio credit risk.

The AML Analyst reviews transaction-monitoring alerts, investigates suspicious activity, prepares SAR and non-SAR filings, addresses sanctions alerts, and documents findings. The role ensures compliance with BSA/AML, OFAC, and USA PATRIOT Act requirements, conducts complex investigations, supports and trains other analysts, and serves as an escalation point for transaction-monitoring inquiries.

The AML Analyst reviews system-generated alerts, investigates potential suspicious activity, documents findings, prepares suspicious activity reports, addresses sanctions alerts, and ensures compliance with BSA, AML, OFAC, and USA PATRIOT Act requirements. The role requires maintaining regulatory knowledge, conducting research, and supporting related compliance processes while collaborating effectively in a fast-paced banking environment.

The Benefits Manager develops, implements, and administers comprehensive employee benefit programs, including health, retirement, leave, wellness, and fringe benefits. Responsibilities include open enrollment, vendor and broker management, compliance with ERISA, COBRA, HIPAA, and ACA, 401(k) administration, claims coordination, invoice auditing, benefits analysis, and employee communications. The role also manages audits, regulatory filings, and cross-functional initiatives across Total Rewards and People Experience.

Processes and repairs domestic and foreign currency wire transfers through wire and SWIFT systems. Reviews approvals, monitors incoming queues, performs reconciliations and investigations, resolves discrepancies, and ensures compliance with policies, audit requirements, and OFAC screening. Provides customer and branch support, responds to wire-related inquiries, assists with Payment Operations reporting, and recommends process improvements.

The BI Developer will create and manage Enterprise reporting using Power BI, collaborate with users for optimized visualizations, build data models, and ensure governance, while enabling self-service BI and driving process improvements.

The Senior Cloud Network Engineer will design, implement, and support cloud networking solutions in Microsoft Azure, focusing on high availability and security, while mentoring other engineers.

The Compensation Associate supports and evolves compensation programs, conducts analysis, provides insights, and collaborates with senior leadership. Responsibilities include developing compensation strategies, analyzing salary structures, and utilizing data analytics and visualization tools to enhance decision-making.

Ten-week summer internship embedded in a banking business area such as finance, risk, operations, or technology. Interns analyze data, support process improvements, conduct research, complete department assignments, collaborate on an AI-driven challenge, attend development workshops, network across the bank, and present final project insights to senior leadership.

Manage daily servicing of commercial loan and lease portfolios including payment processing, cash application, reconciliations, and exception resolution. Book and terminate loans/leases, prepare account analyses and financial reporting, support audits, system administration, and process improvements. Leverage AI and automation to improve efficiency while partnering cross-functionally to ensure compliance and deliver high-quality customer service.

Originates, structures, underwrites, and manages commercial and residential real estate loans. Performs credit analysis, evaluates collateral and market conditions, negotiates loan terms, prepares credit memoranda, manages loan portfolio, conducts inspections, coordinates closings, and develops referral networks to grow CRE business.

The Azure Cloud Engineer will design, implement, and maintain Azure solutions, govern AI platforms, and manage infrastructure automation and deployment workflows. Responsibilities include over-seeing cloud architecture, building CI/CD pipelines, and ensuring compliance with security standards while mentoring teammates in cloud infrastructure best practices.

As a Talent Acquisition Specialist, you'll handle full lifecycle recruitment, collaborate with hiring managers, develop talent pipelines, and improve hiring outcomes using data and AI tools.

Lead strategy, roadmap, and technical execution for the bank's payment platforms (Fedwire, RTP, FedNow, ACH, ISO 20022). Own system resiliency, incident response, vendor integrations, and product backlog; translate business needs into technical requirements and coordinate cross-functional delivery, testing, and compliance for payments modernization.