Senior Salesforce Programmer / Analyst

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do:

The Salesforce Programmer / Analyst will be responsible for designing, developing, and deploying customized solutions within the Salesforce and nCino ("Platforms") to enhance our banking operations. The role requires a deep understanding of the banking industry's regulatory and compliance standards, as well as expertise in Salesforce optimization & customization to improve efficiency and service quality. The ideal candidate will work with the business partners and agile teams to understand needs and turn them into solutions.

Technical Architecture and Design:

• Design and implement high-quality solutions on the Platforms.

• Support creation of technical roadmaps for Platforms integration within the bank’s IT ecosystem.

• Ensure solutions meet business needs and compliance with internal policies, best practice, and regulatory standards.

• Extensive experience in Sales Cloud, Service Cloud, Marketing cloud and managing data flow in and out of Salesforce

Development and Customization:

• Develop and customize Platforms using Vlocity, Apex, Visualforce, and nCino’s specific tools

• Conduct data migration and integration activities between existing systems and Platforms.

• Develop and integrate data using best practices

• Develop and create interactive dashboards

• Implement automation processes to streamline banking operations.

Stakeholder Engagement:

• Work closely with business units to define system requirements and customize solutions accordingly.

• Provide technical guidance and training to other team members and stakeholders.

Maintenance and Support:

• Manage ongoing support requests and administrative needs of users.

• Perform regular audits of the systems to ensure secure and optimal performance.

Project Management:

• Lead projects from conception to closure, ensuring all deliverables meet quality standards on time and within budget.

• Document and maintain all project issues and logs.

• Lead other team member to deliver technology solutions

What do you need?

• Bachelor’s degree in computer science, Information Systems, or related field.

• Certified Salesforce Administrator and/or Salesforce Developer.

• Certified nCino Administrator/Developer is highly preferred.

• Minimum of 5 years of experience in Salesforce platform.

• Strong CRM data and relational database and ELT skills.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Experience with integration middleware and other banking platforms.

• Familiarity with Agile development methodologies.

• Strong understanding of banking compliance and regulatory environments.

#DICE

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.