Compliance Training & Development Specialist

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Work Location: Hybrid in Malvern or West Reading, PA., coming into the office at least 3-days per week with Monday, Tuesday, and Thursday being the set in-office days. If within a 50-mile radius of a Customers Bank location, the expectation is to be hybrid. All subject to change.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

We are seeking a dynamic Training and Development Specialist to design, develop, and administer ongoing training programs for the Bank. This role will focus on creating specialized training for targeted groups and leveraging both internal and external resources to ensure compliance with regulatory requirements. The ideal candidate will have experience in developing training programs and working with subject matter experts to deliver effective learning solutions across the organization.

Key Responsibilities:

• Design and develop comprehensive training programs tailored to the needs of the Bank and specific groups, in alignment with the Written Agreement.
• Administer ongoing training to all Bank employees, ensuring compliance with regulatory standards.
• Identify and create targeted training opportunities for specialized groups within the Bank.
• Leverage external training resources from industry organizations and integrate them into the Bank’s training programs.
• Collaborate with internal stakeholders, including compliance and risk teams, to ensure training content aligns with operational and regulatory needs.
• Monitor the effectiveness of training programs through assessments, feedback, and performance metrics.
• Stay updated on industry trends and best practices in training delivery, especially in areas relevant to financial services.
• Ensure all training is documented and recorded for audit and regulatory purposes.

What Do You Need?

• Bachelor’s degree in education, human resources, or a related field.
• 10+ years of experience in training development and delivery, preferably in the financial services industry.
• Strong understanding of regulatory requirements related to banking and financial services.
• Experience in working with external training vendors and integrating third-party training resources.
• Excellent communication and instructional design skills.
• Ability to work independently and as part of a team to meet organizational goals.

Technology Skills:

• Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.