At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Work Location: Hybrid in Malvern, PA coming into the office at least 3-days per week with Monday, Tuesday, and Thursday being the set in-office days. All subject to change.
We are seeking an experienced and dynamic Talent Acquisition professional to assist in creating strategic recruitment efforts and build a world-class talent acquisition function. This key position will be responsible for helping design and implement scalable, innovative talent acquisition strategies to attract top-tier talent, aligning with the company’s long-term vision and goals. As a key member of the People Experience Talent Acquisition team, the VP will collaborate across departments to ensure the company’s workforce is positioned for success in a competitive market.
What you’ll do:
- Develop and execute a comprehensive talent acquisition strategy to support current and future business needs.
- Provide insights and recommendations on market trends.
- Drive employer branding initiatives to position the company as an employer of choice in the market.
- Establish performance metrics and ensure accountability for meeting hiring goals and maintaining quality.
- Foster a culture of collaboration, innovation, and excellence within the Talent Acquisition function.
- Optimize the recruitment process to ensure efficiency, scalability, and an exceptional candidate experience.
- Collaborate on the implementation of tools, technologies, and analytics to improve recruitment outcomes.
- Monitor and report on key performance indicators (KPIs), such as time-to-fill, time to hire, and quality of hire.
- Partner with business leaders to create inclusive hiring practices.
- Partner with department leaders to understand hiring needs and workforce planning requirements.
- Collaborate with the PX Leadership team to align recruitment strategies with broader organizational goals.
- Build and maintain relationships with external recruitment partners, universities, and industry organizations.
What do you need?
- Bachelor’s degree in Human Resources, Business Administration, or equivalent work experience.
- 10+ years of progressive experience in talent acquisition in banking or financial services.
- Proven track record of developing and executing talent acquisition processes and strategies in fast-paced, growth-oriented environments.
Skills & Competencies
- Exceptional relationship building and client management skills, with experience building and developing high-performing teams.
- Strong understanding of recruitment technologies, applicant tracking systems (ATS), and data analytics (Workday Recruiting strongly desired).
- Excellent communication, negotiation, and interpersonal skills.
- Expertise in employer branding, and market intelligence.
- Deep commitment to diversity, equity, and inclusion in hiring practices.
- Experience in banking or financial services industries (not insurance).
- Team first mindset, taking initiative to create efficiencies and constantly seek out ways to do more and add value for the broader People Experience Team.
Technology skills/expertise:
- Proficient with Microsoft office suite, specifically Excel, PowerPoint, and Word – advanced Excel and PowerPoint highly preferred.
- Workday recruiting module and Applicant Tracking System
Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
Diversity Statement:
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.
What We Do
What we believe in: At Customers Bank, we are dedicated to providing exceptional value, service and convenience as part of an overall effortless banking experience. Our high-tech, high-touch approach to banking allows us to deliver a superior selection of products and services.
Who we serve: We’re a community-based, full-service bank that offers a continually expanding portfolio of loans to small businesses, multi-family projects, mortgage companies and consumers nationwide with locations in Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas.
Our way of banking: Our approach to banking is built on three core pillars – commitment to human connections, dedication to innovation and the latest technology, as well as our responsibility to ground innovation in our deep experience and reliable financial foundation. We’re focused on our customers, employees, and investors every day — connecting them to real opportunities, helping them grow, and doing it all with speed and agility so they can get further, faster.
More information: To learn more, visit us at http://customersbank.com. Customers Bank, a subsidiary of Customers Bancorp, Inc., is an equal opportunity lender and a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bancorp, Inc. voting common shares are listed on the New York Stock Exchange under the symbol CUBI.
Member FDIC - Equal Housing Lender.
Privacy Policy: We discourage Customers Bank customers from sharing personal identification data such as account numbers, social security numbers, or phone numbers on social media. Please send a direct message if you have questions regarding your account. To learn more, visit our website at https://www.customersbank.com/privacy-notice/.
