Jobs at CTI

Provide full-time, on-site AV support for conference rooms and collaboration spaces in Manhattan. Troubleshoot Cisco conferencing systems, Crestron controls, Biamp DSPs, audio/video/connectivity and sound masking. Perform room checks, preventative maintenance, firmware coordination, user training, documentation, and coordinate escalations with CTI engineering and client IT teams to ensure reliable meeting-room experiences.

Design AV signal flows and diagrams, develop Q-SYS design files (Level 2, some LUA), troubleshoot and commission AV systems, perform preventive maintenance and daily health checks, collaborate with clients and teams, and ensure compliance with Enterprise AV standards. Requires 3+ years AV engineering experience and strong AV networking knowledge.

Provide inside sales support for the Nashville branch: interact with clients and executives, create quotes, manage vendor pricing, enter and track orders, handle customer calls, and assist sales, technical, and accounting teams to deliver excellent customer service.

Perform invoicing (progressive, deposits, product), enter and maintain job costs and change orders, record revenue using percentage-of-completion, complete month-end reconciliations and closing journal entries, attend production meetings, communicate with internal/external customers, and support operations as needed.

Provide sales support to Design Consultants by creating and tracking opportunities, producing accurate quotes and proposals, performing take-offs from drawings, liaising with vendors, maintaining CRM (D365) data, verifying addresses and delivery requirements, tracking lead times, and booking jobs into the business process (YODA). Keep clients informed and ensure proposal/specification accuracy to move opportunities to closure.

Provide friendly inbound phone and video support, capture customer AV needs and enter lead data, assist Customer Care and internal teams, handle high-level client requests, perform general administrative duties, and make occasional outbound follow-ups.

Sell AV live-event solutions by generating leads, negotiating and closing business, preparing quotes and labor estimates, using event software and Dynamics 365 CRM, coordinating with operations, attending local events, and maintaining strong customer relationships.

Sell AV and conference solutions by building client relationships, creating proposals and quotations, communicating solution scopes, coordinating with internal teams, entering orders into CRM, and supporting branch sales strategy to grow business.

Manage media/AV integration projects from handoff to closeout: own scope, schedule, budget, risk, documentation, team coordination, commissioning, client communication, and project closeout to ensure quality delivery.

Lead development and implementation of Dynamics 365 Business Central/MS NAV solutions. Design and build custom AL extensions, integrations (APIs, REST, OData, JSON, XML), configure BC for finance requirements, leverage AI for finance automation and forecasting, maintain cloud deployments (Azure/AWS), troubleshoot and optimize systems, and mentor team members.

Provide Tier 3 on-site AV system engineering and platform-level troubleshooting, perform advanced diagnostics and hardware repair/replacement, coordinate firmware updates and system optimization, collaborate with manufacturers and Tier 4 support, and support AV system design and client standards while delivering excellent customer service.

Design and document build-ready media and production systems, translate client workflows into technical requirements, produce drawings and equipment lists, define control/networking/testing plans, support integration/commissioning, and validate installed systems with field teams.