Jobs at CSG

Manages customer renewal operations, documentation, tracking, and cross-functional coordination. Supports business growth through lead generation, market research, competitive intelligence, and sales materials. Analyzes billing, invoicing, and revenue data, delivers reporting, resolves issues, and improves workflows. Develops AI-enabled automation solutions to streamline processes and increase operational efficiency across Customer Success and Operations.

Provides first-level operational and technical support for telecom platforms by monitoring dashboards and alerts, triaging incidents, investigating Linux, database, filesystem, connectivity, and KPI issues, coordinating escalations, tracking resolution, maintaining accurate records, and contributing to SLA, health, and recurring-incident reporting. The role collaborates with NOC, application, database, infrastructure, and customer teams in a shift-based or on-call environment.

Provides technical product support by managing customer incidents, monitoring SLA compliance, documenting and escalating unresolved issues, coordinating with product, QA, software development, and incident management teams, and following issues through resolution. The role requires strong business English, technical troubleshooting, incident management, ITIL knowledge, and familiarity with CRM systems. SQL and Docker experience are advantageous.

Monitors enterprise applications, infrastructure, and performance events; performs initial triage and severity assessments for major incidents; coordinates bridge calls and recovery efforts; communicates business impact to stakeholders; analyzes incident metrics with Problem Management to identify root causes and prevent recurrence. The role requires rotational 24/7 shift coverage, including weekends and public holidays, in a hybrid work environment.

Provides phone and email support to merchants, resellers, and other customers regarding payment processing, billing, funding, transactions, ACH, and PCI compliance. Troubleshoots basic software, password, browser, and settlement issues; routes requests to appropriate departments; researches customer problems; creates escalation tickets; and follows up to resolution. Requires customer service experience, product training, CRM familiarity, and the ability to meet quality and performance standards.

Develops and configures OpenText Exstream applications throughout the software lifecycle. Responsibilities include translating requirements into solutions, data mapping, document and component design, testing, debugging, integration, deployment, maintenance, release and configuration management, and client-facing technical support. The role collaborates with Scrum teams, supports production applications, resolves issues, monitors systems, and performs Exstream upgrades in Linux or Unix environments.

Develop, test, maintain, debug, and support software applications and platform components using .NET technologies. Collaborate within Agile teams with product owners, QA, support, and senior engineers to deliver reliable, maintainable solutions. Participate in sprint ceremonies, design discussions, code reviews, troubleshooting, root-cause analysis, and operational support. Apply secure coding, testing, CI/CD, performance, and modern engineering practices while increasing ownership and independence.

Own and grow strategic CX accounts, drive expansion and new-logo acquisition, and lead direct and partner-led sales motions. Build executive relationships, develop account and territory strategies, conduct discovery and value presentations, manage proposals and RFX responses, negotiate contracts, and close deals. Coordinate solution consultants, internal SMEs, and partners to deliver AI-enabled contact center, messaging, digital engagement, journey management, and analytics solutions across healthcare, retail, financial services, and telecommunications.

Conduct manual and automated testing of CCS applications, including functional, regression, integration, application, and end-to-end testing. Create test plans, cases, scripts, and data; analyze requirements and results; investigate root causes; track defects; and support release validation. Develop automation using Reqnroll/SpecFlow and contribute to testing improvements through Azure DevOps and Jenkins while collaborating in Agile development teams.

Supports and administers mainframe development tools and critical tooling platforms, ensuring high availability and participating in on-call rotations, upgrades, and migrations. Develops integrations between mainframe and distributed systems using APIs, scripting, DevOps, and CI/CD automation. Evaluates modernization technologies, enables AI-assisted development tools, and streamlines workflows through automation. Requires expertise in mainframe utilities, COBOL, JCL, scripting languages, Jenkins, Azure DevOps, and Chef.

Support and monitor critical mainframe batch jobs in a 24x7 environment. Responsibilities include resolving job abends, troubleshooting late jobs and streams, managing SLA adherence, escalating production incidents, participating in critical incident calls, and supporting development, documentation, testing, and quality assurance activities. The role requires on-call and periodic weekend support, strong communication, analytical problem-solving, and flexibility to work from Hyderabad or Bengaluru.

Test database-driven applications and data warehouse products through manual, automated, functional, regression, integration, load, stress, and performance testing. Validate data accuracy, schema integrity, and query performance across environments. Develop test scripts, maintain test suites, document results, report defects, and collaborate with developers and cross-functional teams to resolve issues and deliver stable, secure, scalable releases.

Develop next-generation mobile network test probes for 4G, 5G, and IoT using C and C++ on Linux. Simulate voice, SMS, and data services, implement telecom signaling, and help mobile operators validate service performance. Responsibilities include collaborating in an agile team, solving complex technical problems, supporting customers, and taking ownership of high-tech software solutions.

Partners with Sales, Customer Success, Product, Analytics, and clients to quantify and communicate the financial value of customer engagement programs. Designs control groups, holdout tests, and pre/post analyses; combines operational, digital, product, marketing, and finance data; and translates findings into actionable business insights. Develops ROI tools, playbooks, dashboards, and value narratives for pre-sale consulting and post-sale value realization. Requires B2C operations experience, analytics skills, executive communication, and up to 20% travel.

Design, develop, test, maintain, and troubleshoot enterprise software solutions, with a primary focus on OpenText Exstream and backend development. Build customer communications and document composition solutions, optimize code, support production workflows, collaborate with cross-functional teams, contribute to design decisions, and improve development practices. The role also involves working independently on moderately complex tasks and staying current with AI-assisted development technologies.

Supports AWS cloud infrastructure and SaaS platform operations through product installation, configuration, upgrades, monitoring, troubleshooting, release promotion, security compliance assistance, and automation. Collaborates with development and architecture teams, maintains deployment infrastructure, documents processes, performs scheduled off-hours maintenance, and participates in a 24/7 on-call rotation.

Design, develop, and execute automated tests and test plans, using AI-assisted tools and scripting to validate integrations and data integrity. Identify risks and gaps early, improve testability with Product and Development, reduce brittle tests, contribute to CI/CD quality gates, and act as the final quality judge for AI-generated artifacts.

Design, develop, test, and maintain backend and frontend software components. Collaborate in Agile teams to build services and APIs, perform debugging and root-cause analysis, support deployments and operational incidents, and adopt modern engineering and testing practices.