Jobs at CSG

Entry-level project manager responsible for planning and supporting small-to-medium projects, managing risks, issues, budgets, communication, and delivery quality. Acts as cross-functional coordinator, creates project documentation, forecasts resources and participates in delivery practice improvements.

Designs and develops technical learning programs, including video-based, instructor-led, virtual, blended, and web-based training for CSG Forte employees, merchants, and partners. Reviews technical documentation, interviews subject matter experts, creates user guides and training materials, delivers train-the-trainer programs, maintains documentation accuracy, and ensures compliance with quality and document-control requirements.

Provides first-level operational and technical support for telecom platforms by monitoring dashboards and alerts, triaging incidents, investigating Linux, database, filesystem, connectivity, and KPI issues, coordinating escalations, tracking resolution, maintaining accurate records, and contributing to SLA, health, and recurring-incident reporting. The role collaborates with NOC, application, database, infrastructure, and customer teams in a shift-based or on-call environment.

Develops and configures OpenText Exstream applications throughout the software lifecycle. Responsibilities include translating requirements into solutions, data mapping, document and component design, testing, debugging, integration, deployment, maintenance, release and configuration management, and client-facing technical support. The role collaborates with Scrum teams, supports production applications, resolves issues, monitors systems, and performs Exstream upgrades in Linux or Unix environments.

Own and grow strategic CX accounts, drive expansion and new-logo acquisition, and lead direct and partner-led sales motions. Build executive relationships, develop account and territory strategies, conduct discovery and value presentations, manage proposals and RFX responses, negotiate contracts, and close deals. Coordinate solution consultants, internal SMEs, and partners to deliver AI-enabled contact center, messaging, digital engagement, journey management, and analytics solutions across healthcare, retail, financial services, and telecommunications.

Design, develop, test, maintain, and troubleshoot enterprise software solutions, with a primary focus on OpenText Exstream and backend development. Build customer communications and document composition solutions, optimize code, support production workflows, collaborate with cross-functional teams, contribute to design decisions, and improve development practices. The role also involves working independently on moderately complex tasks and staying current with AI-assisted development technologies.

Supports AWS cloud infrastructure and SaaS platform operations through product installation, configuration, upgrades, monitoring, troubleshooting, release promotion, security compliance assistance, and automation. Collaborates with development and architecture teams, maintains deployment infrastructure, documents processes, performs scheduled off-hours maintenance, and participates in a 24/7 on-call rotation.

Design, develop, and execute automated tests and test plans, using AI-assisted tools and scripting to validate integrations and data integrity. Identify risks and gaps early, improve testability with Product and Development, reduce brittle tests, contribute to CI/CD quality gates, and act as the final quality judge for AI-generated artifacts.