Jobs at CSG

Lead people and delivery for 2-3 Scrum teams (~15-20 engineers), own hiring and performance, drive engineering practices and AI-first workflows, ensure predictable PI/sprint delivery, improve CI/CD/testing/release practices, and act as Primary Practice Lead for a core engineering practice.

Provide technical and Windows administration support for production servers, manage Active Directory services, and configure Microsoft Windows servers.

The Billing Systems Analyst I monitors systems, troubleshoots issues, and engages with customers for billing solutions while participating in operations on-call schedules and maintaining documentation.

The Business Analyst - Customer Value focuses on converting customer journeys and operations into financial value through collaboration with sales and client teams, using data to drive business outcomes.

Design, develop, test, and maintain software applications, collaborate with teams to create solutions, troubleshoot issues, and optimize code.

The Technical Support Analyst provides Level 2 technical support, analyzes issues, collaborates with teams, and maintains documentation, ensuring high customer satisfaction.

Entry-level project management role supporting small to medium projects: plan, execute, track budget/scope/timeline, manage risks/issues, coordinate cross-functional teams, create communication plans, contribute to initiation and delivery reviews, and improve delivery practices.

Entry-level project management role supporting and/or managing small to medium projects. Responsibilities include planning, risk and issue management, budgeting and resource forecasting, communication and stakeholder coordination, delivery quality assurance, and contributing to delivery practice improvements.

Drive pipeline growth through outbound and inbound prospecting, develop strategic partner/customer relationships, coordinate meetings and calls, conduct market research, support sales and marketing campaigns, and help qualify opportunities toward proposals and bookings through multi-channel outreach.

Lead and advise a scrum team to define product roadmaps, manage product development, extract and analyze data to improve software, schedule and lead meetings to resolve issues, and ensure delivery of high-quality products on schedule.

Design, develop, test, and maintain software within an Agile cross-functional team. Build services/APIs, debug issues, support deployments, participate in code reviews, and collaborate with product, QA, and operations to deliver maintainable solutions.

Design, develop, and execute automated tests and test plans, using AI-assisted tools and scripting to validate integrations and data integrity. Identify risks and gaps early, improve testability with Product and Development, reduce brittle tests, contribute to CI/CD quality gates, and act as the final quality judge for AI-generated artifacts.

Administer and support Microsoft SQL Server instances across development, staging, and production. Provide 24x7 on-call support, troubleshoot performance and availability issues, maintain backups/maintenance jobs, manage access via AD and RBAC, support security/audit and patching activities, monitor database health with enterprise tools, and collaborate with application, infrastructure, and storage teams.

Build and integrate AI agents and automation solutions using enterprise AI platforms (Glean, Copilot, Bedrock). Implement RAG, prompt engineering, and structured outputs; integrate data sources, develop APIs, microservices, serverless functions, and reusable automation components. Follow CI/CD, version control, testing, and DevOps best practices.

Design, develop, test, and maintain high-quality C#/.NET applications. Collaborate with cross-functional teams, participate in code reviews, write documentation, and use CI/CD and AWS services to deliver scalable solutions.

The Technical Support Analyst provides Level 2 support for technical issues, troubleshooting with customers, using tools for service activation, and ensuring high customer satisfaction. Responsibilities include analyzing CSG products, updating support tools, and performing application checks while handling customer interactions professionally.

The Operational Engineer will design and implement integration solutions, manage cloud infrastructure on AWS, develop features using Python and C#, and ensure operational excellence and reliability across various systems.

The Technical Support Analyst provides Level 2 support, resolves technical issues, manages ticket queues, collaborates across teams, and drives process improvements while being available for shift and on-call work.

The role involves providing Level 2 technical support, troubleshooting issues, maintaining system health, conducting testing, and managing releases. Candidates should have experience in IT, preferably in telecommunications, along with skills in Unix/Linux and Oracle.

The Senior Operations Engineer will manage production incidents, improve system observability, handle deployment, monitor performance, and mentor junior engineers.