Hi, I'm Laura Pérez your recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experience extraordinary.
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Responsible for approval, documentation, and execution of escalations, exceptions, and restricted tasks within their assigned limits. Also, Analysts are expected to identify risk-related trends within the application and performance populations; and assignment of local or participation in firmwide special projects
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Analyze data to calculate risk metrics to identify and classify risk profiles. Develop risk assessments based on financial statements, credit bureau files, and consumer and business profiles and establish quality control measures
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Support less-experienced risk associates with escalations and exception requests. Review and assess reports of suspicious account activity and identify requirement violations and restricted activities. Be an Subject Matter Expert for assigned knowledge areas
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Prepare and distribute interoffice and customer communications that could include such items as new or annual program risk evaluations, assessment of individual risk profiles, and process statuses
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Create reports and summaries of portfolio and industry trends; document processes. Report important risk and control indicators of department and business units
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Understand all applicable regulations, laws (including the Bank Secrecy Act), card association rule, CSG Security and Compliance standards as referenced in internal policies and procedures including the Information Security, Acceptable Use, Code of Conduct, and other corporate policies. Keep abreast of all applicable regulations, laws, and policies as they presently exist and as they change or are modified
Is this opportunity right for you? We are looking for candidates who:
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Bachelor's degree in related field, or equivalent experience
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Proficiency in English in a business environment
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2+ years experience in the financial industry or 2+ years experience within the payment processing industry
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3+ years experience within a risk management area of the payment processing industry
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Solid knowledge of NACHA and Credit Card operating rules and regulations
Our Guiding Principles
Impact
Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity
Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Perks & Benefits
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Work from Home, in-office, or hybrid
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Paid Vacation, Birthday, Volunteer and Holiday Time Off
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Education Reimbursement
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And so much more!
View More Benefits
Our Story
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our locations, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world. Learn more.
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Location(s):
Colombia Remote
What We Do
Customer experience, commerce and payments have changed forever. With innovative new technologies like 5G and AI reshaping consumer expectations, it’s up to brands to deliver digital, engaging experiences that win over customers, no matter where they are in their customer journey.
That’s where CSG comes in. CSG is a purpose-driven, high-growth SaaS platform company helping some of the world’s most recognizable brands solve their toughest business challenges. We’re a trusted partner to global companies that want to evolve to meet the demands of today’s digital economy, with future-ready solutions that drive exceptional customer experiences.
Why Work With Us
We're high on respect and low on ego, making us an easy company to do business with and the best place to work. We cultivate a culture based on integrity, innovation, and impact across all our locations, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world. #ChooseCSG
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