Jobs at Cross Insurance

Manages commercial insurance accounts through new business and renewal servicing, customer inquiries, coverage analysis, policy documentation, underwriting coordination, proposals, audits, billing follow-up, and coverage expansion. Builds relationships with commercial clients, underwriters, and internal teams; handles complex accounts; visits clients as needed; and supports Account Executives. Maintains P&C licensing and continuing education requirements.

Oversee branch operations, workflows, administrative coordination, compliance, staffing support, process improvement, and business continuity. Provide guidance to managers and employees, monitor priorities and deadlines, support onboarding and organizational changes, coordinate projects, assist with technology implementations, and maintain relationships with clients, vendors, carriers, and business partners. The role also escalates operational issues, supports leadership initiatives, and promotes accountability and continuous improvement.

Processes commercial insurance documents and download transactions, including new business, endorsements, renewals, cancellations, and reinstatements. Issues certificates, invoices transactions, audits action codes and workflow accuracy, manages suspense items, scans files into AMS360, processes mail, and orders policy changes. Provides administrative support to Producers and Account Managers while maintaining priorities and following agency procedures.

Provides reception and administrative support for the Laconia office, including greeting visitors, answering phones, processing mail and faxes, distributing materials, managing copier requests, updating form letters, maintaining files, and assisting with clerical tasks.

Manages new and renewal personal lines insurance policies for individual customers, maintaining relationships with clients, underwriters, and internal teams. Responsibilities include preparing submissions, proposals, renewal summaries, binders, coverage analyses, and policy instructions; resolving billing and audit issues; answering coverage questions; supporting account executives and CSRs; handling complex accounts; and advising clients on insurance products and coverage increases.

Provides administrative support for commercial lines insurance operations, including reviewing policy information, invoicing, data entry, receptionist backup, mail handling, and routine office tasks. Requires strong organization, communication, attention to detail, time management, customer service, and proficiency with computers, Microsoft Word, Excel, calculators, and agency automation systems.

Develops and grows commercial insurance business by prospecting, analyzing client exposures, recommending coverage, closing sales, and retaining accounts. The producer inherits an established middle-market book while building new business. Responsibilities include sales planning, client and carrier relationship management, renewals, policy and premium coordination, CRM documentation, and compliance with underwriting procedures. The role also requires ongoing professional development and collaboration with commercial lines teams.

Manage and retain an assigned Personal Lines insurance book, including marketing submissions, quote analysis, policy issuance, endorsements, renewals, coverage reviews, and client servicing. Drive upselling and cross-selling while supporting agency growth. Maintain accurate agency and document management records, coordinate with carriers, prepare proposals, and handle property and casualty policies, including flood and E&S coverage. The role requires a P&C license, strong communication, organization, multitasking, and independent work capabilities.

Manage and service commercial lines insurance accounts, including new and renewal policies. Build relationships with clients, underwriters, and internal teams; analyze coverage and policy forms; process payments; maintain accurate AMS360 records; retain and grow accounts; follow commercial workflow procedures; meet annual sales goals; and maintain required licensing and continuing education.

Manage and service commercial insurance policies and renewals, build relationships with clients and underwriters, prepare submissions, proposals and binders, handle large complex accounts, pursue payments, and assist Account Executives with underwriting and coverage analysis.

Provide client service and account management for personal insurance accounts: review coverage, prepare quotes and applications, maintain agency system data, handle transactions and premium collections, develop client relationships and generate new business from existing accounts and leads.

Service and sell personal lines insurance policies, maintain strong relationships with clients and company personnel, manage an assigned book of business, ensure policy accuracy and payments, follow agency procedures/workflows using AMS360 and PL Rater, meet annual sales goals, and maintain a Property & Casualty license and continuing education.

Service commercial insurance policies (new and renewal), maintain client and underwriter relationships, prepare submissions, bind orders, renewal summaries and proposals, handle large complex accounts, perform coverage analysis, and attain necessary licensing CE credits.

The Personal Lines Account Manager will guide clients through personal insurance processes, maintaining relationships, preparing applications, and ensuring customer satisfaction.

The Account Manager will service middle market commercial insurance accounts, analyze coverage, prepare proposals, and maintain client relationships.

Responsible for developing new business, preparing policy quotes, managing client information, and staying updated on industry trends to meet production goals.

As a Personal Lines Processor, you support Producers and Account Managers by processing reports, invoicing, auditing files, and maintaining client relationships.

The Commercial Lines Account Manager manages client relationships, communicates insurance coverages, prepares marketing submissions, negotiates terms, and supports colleagues in a professional environment.

The Commercial Lines Producer will lead sales initiatives, manage client relationships, promote insurance products, assess client needs, and provide ongoing customer service.

Manage a book of high net worth personal lines clients, ensuring retention and upselling. Responsibilities include quoting, client communication, and maintaining policy details.