Jobs at Cross Insurance

Supports Account Managers serving high net worth personal insurance clients. Processes policy changes, endorsements, renewals, billing inquiries, payments, reconciliations, quotes, and client documentation. Maintains accurate account records, follows up on outstanding items, and assists with renewal preparation and marketing activities.

Manages commercial insurance accounts by servicing clients, coordinating with producers and underwriters, preparing new and renewal submissions, proposals, binders, and policy instructions. Advises clients on coverage, gathers underwriting information, follows up on quotes, handles invoicing and documentation, supports coverage increases, responds to inquiries, and facilitates audit disputes while maintaining strong client and professional relationships.

Manage complex commercial insurance accounts throughout marketing, renewal, and new-business processes. Responsibilities include preparing submissions, proposals, binders, coverage analyses, and policy instructions; coordinating with producers, account executives, clients, underwriters, and processing analysts; answering coverage questions; following up on quotes; invoicing; handling audits; and supporting account retention and coverage expansion.

Manages commercial insurance lines accounts and supports client needs using professional expertise in account management.

Prospects for new commercial insurance business, develops referral networks, qualifies risks, identifies coverage needs, prepares submissions and quotes, recommends insurance programs, and manages client relationships through renewals. The role tracks sales pipelines and goals in Salesforce or another CRM, collaborates with Account Managers, maintains accurate client documentation, supports account servicing, and ensures timely processing of insurance correspondence and records.

Services and sells personal lines insurance policies, manages new and renewal accounts, maintains customer and underwriter relationships, analyzes coverage and policy forms, processes payments, retains clients, follows workflows, and meets annual sales goals. Requires strong communication, organization, insurance product knowledge, and proficiency with AMS360, Microsoft Office, and PL Rater.

Provides entry-level marketing support by coordinating campaigns, preparing and proofreading materials, maintaining calendars and brand assets, assisting with events and sponsorships, supporting website, social media, and email marketing, tracking campaign results, organizing files, and responding to routine requests. The role collaborates with internal teams, vendors, community partners, and external contacts while handling administrative and project support tasks.

Provides clerical and administrative support to workers’ compensation claims adjusters. Responsibilities include managing mail, paying bills, issuing checks, setting up claim files, preparing forms, handling calls, copying files, operating electronic claims systems, running reports, and identifying service issues. The role requires accuracy, organization, multitasking, customer service, communication, mathematical aptitude, and independent problem-solving in a fast-paced team environment.

Provides clerical and administrative support to workers’ compensation claims adjusters. Responsibilities include managing mail, paying bills, issuing checks, setting up claim files, preparing forms, handling calls, copying files, maintaining electronic claims records, running reports, and supporting customer service and process improvements.

Manages commercial insurance accounts through new business and renewal servicing, customer inquiries, coverage analysis, policy documentation, underwriting coordination, proposals, audits, billing follow-up, and coverage expansion. Builds relationships with commercial clients, underwriters, and internal teams; handles complex accounts; visits clients as needed; and supports Account Executives. Maintains P&C licensing and continuing education requirements.

Oversee branch operations, workflows, administrative coordination, compliance, staffing support, process improvement, and business continuity. Provide guidance to managers and employees, monitor priorities and deadlines, support onboarding and organizational changes, coordinate projects, assist with technology implementations, and maintain relationships with clients, vendors, carriers, and business partners. The role also escalates operational issues, supports leadership initiatives, and promotes accountability and continuous improvement.

Provides reception and administrative support for the Laconia office, including greeting visitors, answering phones, processing mail and faxes, distributing materials, managing copier requests, updating form letters, maintaining files, and assisting with clerical tasks.

Manages new and renewal personal lines insurance policies for individual customers, maintaining relationships with clients, underwriters, and internal teams. Responsibilities include preparing submissions, proposals, renewal summaries, binders, coverage analyses, and policy instructions; resolving billing and audit issues; answering coverage questions; supporting account executives and CSRs; handling complex accounts; and advising clients on insurance products and coverage increases.

Provides administrative support for commercial lines insurance operations, including reviewing policy information, invoicing, data entry, receptionist backup, mail handling, and routine office tasks. Requires strong organization, communication, attention to detail, time management, customer service, and proficiency with computers, Microsoft Word, Excel, calculators, and agency automation systems.

Manage and service commercial lines insurance accounts, including new and renewal policies. Build relationships with clients, underwriters, and internal teams; analyze coverage and policy forms; process payments; maintain accurate AMS360 records; retain and grow accounts; follow commercial workflow procedures; meet annual sales goals; and maintain required licensing and continuing education.

Service and sell personal lines insurance policies, maintain strong relationships with clients and company personnel, manage an assigned book of business, ensure policy accuracy and payments, follow agency procedures/workflows using AMS360 and PL Rater, meet annual sales goals, and maintain a Property & Casualty license and continuing education.

Service commercial insurance policies (new and renewal), maintain client and underwriter relationships, prepare submissions, bind orders, renewal summaries and proposals, handle large complex accounts, perform coverage analysis, and attain necessary licensing CE credits.

The Personal Lines Account Manager will guide clients through personal insurance processes, maintaining relationships, preparing applications, and ensuring customer satisfaction.

The Account Manager will service middle market commercial insurance accounts, analyze coverage, prepare proposals, and maintain client relationships.

Responsible for developing new business, preparing policy quotes, managing client information, and staying updated on industry trends to meet production goals.