Teams at Cross Insurance

Lead and consolidate a regional claims advocacy department across CT and NY. Manage high-severity claims escalations, build carrier relationships, define workflows in Applied Epic and AMS360, hire and develop staff, and deliver claims reporting and process improvements to support retention and renewals.

The Personal Lines Processor manages personal lines insurance documents, supports Producers and Account Managers, processes transactions, audits workflows, and interacts with clients regarding claims and mail.

The Personal Lines Account Manager services and sells personal lines insurance policies, builds relationships with clients and company personnel, and maintains a property & casualty license.