The Cross Family of Agencies welcomes you. We need your talent and expertise.
A. SUMMARY
Provides assistance and administrative support for all areas of the agency.
B. POSITION FUNCTIONS
- Greets walk-in clients and company personnel, directing them to the appropriate department or employee.
- Answers phone and receives faxes and processes mail
- Responsible for copying functions and communicating copier maintenance requests.
- Programs and communicates to affected employees all new material for form letters, within 48 hours of receipt.
- Distributes material to the correct parties.
- Provide assistance as needed/requested for clerical tasks, such as setting up permanent files, etc.
- Performs other functions as assigned by management.
- Supports needs of the Laconia office departments.
C. KNOWLEDGE, SKILLS AND ABILITIES
Must be organized, with demonstrated skills for effective verbal and written communication. Should be familiar with and should have a good understanding of the agency system. Must be computer savvy.
D. OTHER REQUIREMENTS
Ability to use personal computer and have proficiency in various software programs, including but not limited to Microsoft Word and Excel.
E. WORKING CONDITIONS
Fast-paced multi-tasking environment.
F. GENERAL
- This job description is intended to describe the level of work required of the person performing the job.
- Essential functions are outlined; other duties may be assigned as needs arise or as required to support the agency’s essential functions.
- This description is not intended as a contract and is subject to unilateral change and revision by management.
- Any written contractual agreements will supersede this job description.
- All requirements may be modified to reasonably accommodate physically or mentally challenged employees
Compensation: The base salary range for this role is $18–$22 hourly. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.
Skills Required
- Organized with effective verbal and written communication skills
- Familiarity with and understanding of the agency system
- Computer proficiency
- Proficiency with Microsoft Word and Microsoft Excel
What We Do
Cross Insurance is a family owned insurance agency with over 40 branches throughout the Northeast. Established at the kitchen table of Woodrow Cross in 1954, today we have become one of New England’s largest independent insurance intermediaries. In 2023 and 2024 we were named the 2nd Largest Insurance Broker in Massachusetts. Since our founding, we have successfully acquired over 150 operations, increasing our footprint on the Northeast. With over 1,100 employees and counting, our experienced team is ready to provide insurance options for you. - 27th Largest Broker of U. S. Business, Per Business Insurance report ’20 - 2nd Largest Insurance Broker in Massachusetts, per Boston Business Journal ’22, '23, and '24 - Official Insurance Broker of the New England Patriots, Gillette Stadium, the Boston Bruins, the Boston Red Sox, and New England Revolution Four generations later, Cross Insurance is still family owned and operated. Cross Insurance is headquartered in Bangor, Maine.
.png)
