Jobs at ConsumerAffairs

Own top-of-funnel business development by researching and prioritizing prospects, conducting personalized multi-channel outreach, diagnosing buyer needs, booking qualified meetings for Account Executives, maintaining Salesforce data, enforcing suppression practices, and reporting conversion insights to sales and marketing leadership. The role uses AI tooling, sales enablement platforms, and SEO knowledge to develop informed points of view for prospective brands.

Provides administrative and executive support to the Chief of Staff, Sales organization, and Executive Assistant. Manages calendars, meetings, reports, office supplies, facilities issues, vendors, budgets, expenses, inventory, shipments, and local errands. Maintains an organized office environment, coordinates repairs and building access, tracks action items, and recommends workflow improvements. Requires proactive ownership, strong organization, vendor and budget management experience, Google Workspace proficiency, reliable transportation, and full-time onsite availability.

Leads an in-house video pod producing paid ads, organic social content, and lifecycle videos across multiple platforms. Owns video strategy, content calendars, asset libraries, creative testing, performance analysis, team coaching, editing, studio setup, and external editor management. Develops repeatable workflows and playbooks while collaborating with editorial, SEO, PR, paid media, and lifecycle teams.

Writes and pitches video concepts, scripts, ad variants, lifecycle content, and shot-by-shot storyboards for social, paid, and editorial videos. Converts research, expert interviews, reviews, and product tests into compelling content, companion articles, and on-camera material. Collaborates on shoots, fact-checks claims, monitors performance data, and refines content based on retention, clicks, comments, and shares.

Produces and manages in-house video shoots, including camera, lighting, audio, talent direction, b-roll, ads, GIFs, and stills. Coordinates outside editors, completes final edits in Premiere Pro, creates platform-specific variants, quality-checks content, schedules deliveries, and organizes the asset library. Uses AI tools to accelerate editing and captioning while maintaining brand and accuracy standards.

Manage and grow long-term client relationships by driving product adoption, customer outcomes, retention, and expansion. Responsibilities include onboarding, monitoring client health, mitigating churn, analyzing customer data, presenting insights, demonstrating product features, resolving issues, improving engagement processes, and collaborating with sales, engineering, and leadership teams.

Develop data-driven consumer stories by researching credible datasets, analyzing and validating findings, guiding writers, managing editorial projects, and creating clear data visualizations. The role also involves building AI-assisted and automated workflows for research, analysis, quality assurance, and content production while independently validating outputs and maintaining editorial standards.

Supports digital PR campaigns through media outreach, journalist and influencer relationship building, pitch writing, content promotion, interview preparation, trend monitoring, and campaign performance analysis. The role combines SEO, brand storytelling, data-informed execution, and AI-powered tools. It is designed for an early-career professional with strong writing, organizational, communication, and research skills who is eager to learn digital PR fundamentals.

Manage the day-to-day production of local buyers guides from research through publication. Assign and review editorial work, conduct local business research, verify facts and sources, perform final quality assurance, and provide actionable feedback. Identify content gaps, recurring quality issues, and workflow improvements while maintaining high-volume production standards. Collaborate with content, SEO, data, and engineering teams to improve accuracy, efficiency, and consumer usefulness.

ConsumerAffairs is looking for talented individuals for various roles. Responsibilities include ensuring excellent customer experience, demonstrating transparency in results, and seeking feedback for improvement. Occasional travel for meetings and training may be required.