Jobs at ConsumerAffairs

Performs strategic and business analysis supporting sales, marketing, lifecycle, and product teams. Builds dashboards, recurring reports, business cases, scenario models, and presentation-ready insights. Maintains data quality, identifies performance issues, and supports leadership decision-making. Uses generative AI tools to automate reporting, accelerate analysis, and uncover growth opportunities.

Manage and grow long-term client relationships by driving product adoption, customer outcomes, retention, and expansion. Responsibilities include onboarding, monitoring client health, mitigating churn, analyzing customer data, presenting insights, demonstrating product features, resolving issues, improving engagement processes, and collaborating with sales, engineering, and leadership teams.

Develop data-driven consumer stories by researching credible datasets, analyzing and validating findings, guiding writers, managing editorial projects, and creating clear data visualizations. The role also involves building AI-assisted and automated workflows for research, analysis, quality assurance, and content production while independently validating outputs and maintaining editorial standards.

Supports digital PR campaigns through media outreach, journalist and influencer relationship building, pitch writing, content promotion, interview preparation, trend monitoring, and campaign performance analysis. The role combines SEO, brand storytelling, data-informed execution, and AI-powered tools. It is designed for an early-career professional with strong writing, organizational, communication, and research skills who is eager to learn digital PR fundamentals.

Manage the day-to-day production of local buyers guides from research through publication. Assign and review editorial work, conduct local business research, verify facts and sources, perform final quality assurance, and provide actionable feedback. Identify content gaps, recurring quality issues, and workflow improvements while maintaining high-volume production standards. Collaborate with content, SEO, data, and engineering teams to improve accuracy, efficiency, and consumer usefulness.

ConsumerAffairs is looking for talented individuals for various roles. Responsibilities include ensuring excellent customer experience, demonstrating transparency in results, and seeking feedback for improvement. Occasional travel for meetings and training may be required.