Jobs at Confido

Build and lead Confido’s security program across cloud infrastructure, CI/CD, application code, threat detection, incident response, and compliance. The Security Engineer will establish secure engineering primitives, develop proactive security management systems, remediate prioritized issues, and partner with DevOps, product engineers, and leadership. The role requires hands-on AWS security experience, infrastructure as code, and expertise in IAM, networking, Kubernetes, secrets management, and software development.

Own the finance data foundation and analysis supporting leadership, board, and investor decisions. Build Snowflake data models and pipelines using ERP, CRM, billing, payroll, and operational data. Define trusted metrics, automate reconciliations and reporting with AI, analyze complex datasets using SQL, explain performance drivers, quantify opportunities, and communicate actionable recommendations to senior stakeholders.

Own product marketing strategy for an AI platform serving CPG brands. Responsibilities include positioning, messaging, product-market clarity, launches, customer insights, competitive intelligence, sales enablement, case studies, and integrated go-to-market planning. The role measures success through deal velocity, win rate, influenced pipeline, launch impact, and enablement effectiveness. This founding PMM will shape the function while partnering closely with Product, Sales, and Marketing.

Own Confido’s end-to-end data function, including ingestion, warehouse architecture, pipelines, modeling, reporting, quality, governance, and privacy. Build and lead the data organization, establish its roadmap and technical standards, partner with cross-functional leaders, hire and develop the team, and remain hands-on with SQL, architecture, and code reviews while the organization grows.

Own the strategy, roadmap, quality, go-to-market narrative, onboarding, and customer outcomes for product areas within Confido’s AI-powered CPG finance and operations platform. Partner with engineering, design, CPG experts, and go-to-market teams; engage customers regularly; clarify requirements; and support execution from discovery through launch. The role requires strong ownership, ambiguity tolerance, 0-to-1 product experience, communication skills, and AI fluency.

Manage deductions and disputes expertise for CPG customers, partnering with product and engineering on roadmap priorities and design validation. Advise customers on workflows, synthesize market feedback, support sales and marketing activities, and create documentation and requirements. The role requires deep knowledge of trade and non-trade deductions, accounts receivable, trade spend, reserves, accruals, write-offs, and financial reporting. This is a fully onsite position at the company’s New York City headquarters.

Build and lead Confido’s customer success function, owning onboarding, adoption, retention, renewals, expansion, customer health, and escalations. Develop scalable playbooks, metrics, and operating processes while hiring, coaching, and growing an enterprise CSM team. Partner with Sales, Product, leadership, and strategic partners to improve customer outcomes and translate customer feedback into product enhancements. Remain hands-on with key accounts and executive-level customer issues.

Lead enterprise software implementations from kickoff through go-live across multiple concurrent customers. Configure the platform, manage project plans and stakeholder alignment, deliver training and onboarding, track implementation KPIs, and improve deployment processes. Partner with Sales, Customer Success, Product, Solution Architects, and Forward Deployed Engineers to ensure successful adoption and provide feedback that improves the product.

Own and improve AWS production infrastructure, Kubernetes workloads, Terraform-based infrastructure, CI/CD pipelines, observability, security, incident response, and disaster recovery. Partner with engineers to improve development and deployment workflows, reliability, capacity, and cloud costs. Participate in on-call and deliver measurable platform improvements.

Lead end-to-end customer implementations for demand and supply planning modules. Responsibilities include data mapping and validation, platform configuration, forecasting and inventory workflow setup, implementation timeline management, user training, and issue resolution. The role translates CPG planning processes into Confido and communicates implementation insights to product and engineering teams.

Lead strategic finance, FP&A, and reporting initiatives; build financial models for pricing, market sizing, and unit economics; partner with Revenue on forecasting and ROI analysis; create investor and board materials; run ad-hoc strategic analyses and collaborate with data/engineering to build financial insights infrastructure.

Lead end-to-end customer implementations for demand and supply planning modules, including data mapping, configuration, validation, workflow setup, and go-live. Partner with customer planning teams to configure forecasting, inventory, replenishment, and production processes. Validate data, manage timelines and action items, train users, resolve implementation issues, and share customer feedback with product and engineering teams.

Develop go-to-market strategy and sales enablement for strategic deals. Research accounts, markets, competitors, and customer workflows; create executive presentations, proposals, product narratives, competitive positioning, ROI analyses, and business cases. Partner with sales, product, and leadership teams on product commercialization and scalable GTM frameworks. The role requires strong analytical, financial, communication, and presentation skills, with five-day-a-week work from the New York City headquarters.

Own full-cycle recruiting across technical and non-technical functions, including sourcing, candidate evaluation, hiring-manager calibration, stakeholder accountability, and closing. Manage a high requisition load while maintaining quality and candidate experience, partnering with hiring managers and a dedicated sourcer. Recruit across GTM, BizOps, Marketing, Product, Design, and Engineering as company hiring needs evolve.

Lead Confido’s creative brand direction as its first creative brand hire. Translate the new identity into a distinctive, consistent system across the website, campaigns, decks, advertising, events, video, and product experiences. Develop compelling stories from customer outcomes and CPG operations, oversee creative production, and build a network of specialist talent. Partner with founders, marketing, and product design while owning creative standards, vendors, budgets, and execution from concept through production.

Lead and grow Confido’s data engineering team, initially managing an analytics engineer while remaining hands-on with SQL, data models, pipelines, and code reviews. Own warehouse architecture, orchestration, tooling, data standards, monitoring, and metric definitions. Hire and develop engineers, prioritize the team’s roadmap, collaborate across departments, and improve data reliability, documentation, and reporting across the company.

Build Confido’s analytics layer by creating dashboards, reports, metrics, and analytical tools for internal and customer users. Analyze large financial and operational datasets with advanced SQL, identify trends and inefficiencies, and translate findings into actionable recommendations. Partner with product, engineering, customers, and other stakeholders to improve data models, deliver analytical projects, and support decision-making across retail, finance, and operations.

Own the trade promotion management roadmap and customer experience, covering sales forecasting, trade planning, promotion optimization, reconciliation, and ROI reporting. Lead customer discovery, TPM implementations, workflow configuration, and training while translating trade expertise into product requirements. Partner with Product, Engineering, Sales, Marketing, Implementation, and Customer Success, represent the company externally, and develop scalable playbooks and competitive positioning.

Lead Confido’s foodservice strategy across product roadmap development, customer discovery and implementations, training, customer success escalations, and go-to-market activities. Translate foodservice processes into product requirements, guide cross-functional teams, represent the company with customers and industry partners, and provide expertise on pricing, contracts, distributors, GPOs, deductions, trade planning, and forecasting.

Own end-to-end enterprise customer implementations from kickoff through go-live. Responsibilities include managing project plans and concurrent deployments, configuring the platform, aligning stakeholders, delivering training, measuring time-to-value, building implementation playbooks and KPIs, and feeding customer insights into Product. The role also partners with Sales on scoping and transitions customers to Customer Success. This is an individual contributor role based five days per week in New York City.