Jobs at CleverTap

The Onboarding Manager will ensure successful customer onboarding with CleverTap's SDK and APIs, guiding technical stakeholders and facilitating their integration processes to achieve business goals.

Leads product marketing for CleverTap’s products and solutions, including positioning, messaging, go-to-market strategy, sales enablement, vertical strategy, demand generation, competitive intelligence, and strategic deal support. Partners with Product, Sales, Marketing, Customer Success, and senior leadership to improve pipeline, win rates, deal velocity, adoption, and revenue outcomes. Uses AI and analytics to inform market research, content development, segmentation, and marketing execution.

Manage LATAM customer success for CleverTap by driving product adoption, value realization, retention, expansion, and campaign performance. Build success plans, conduct health checks and executive reviews, develop customer champions, provide strategic guidance on digital marketing and analytics, and coordinate with internal teams to resolve concerns. Success is measured through renewals, product adoption, ROI, satisfaction, and upsell or cross-sell growth.

Build durable, distributed workflow automations in Java using Temporal. Integrate internal services, SaaS APIs, databases, and queues; implement retries, idempotency, timeouts, signals, compensation, versioning, observability, and human approvals. Add LLM-backed workflow steps with cost controls, communicate with nontechnical stakeholders, document processes, write tests, and safely manage long-running workflows through deployments and failures.

Own end-to-end talent acquisition across Brazil, Mexico, and Colombia while serving as Brazil’s HR Business Partner. Responsibilities include recruiting strategy, sourcing, screening, interviews, offers, onboarding, employee relations, performance management, engagement, compliance, HR documentation, people operations, and culture initiatives. The role partners with regional leaders and the global People team to support employee lifecycle activities and standardize HR processes across LATAM.

Manage adoption, value realization, and retention for enterprise/key accounts. Develop success plans, analyze product usage and KPIs, run QBRs, mitigate risks, liaise with executives, and partner cross-functionally to drive expansion and retention.

Perform outbound prospecting in Brazil to generate and qualify SaaS leads, document accounts in CRM, attend events, collaborate with sales, and use tools (Salesforce, Sales Navigator, Lusha, Outreach, Apollo) to drive funnel growth and conversions.

Manage infrastructure security in a SaaS environment, ensuring compliance and security posture through CSPM tools and incident response, while handling AWS infrastructure and governance activities.

Own and scale regional partner marketing across multiple international markets. Responsibilities include partner GTM strategy, co-marketing and demand-generation programs, MDF/BDF funding, partner enablement, advocacy, campaign execution, pipeline growth, ROI tracking, and executive engagement. The role partners closely with Sales, Partner Sales, Product Marketing, and Field Marketing to create scalable partner-led growth programs, playbooks, portals, and agency networks.

Lead partner identification, recruitment, onboarding and enablement across LATAM. Build and manage reseller and solution partner relationships, execute joint GTM plans, support co-selling, track performance, coordinate training/certification, and manage partner operations with Sales, Marketing, Legal, and Finance to drive partner-sourced revenue.

Owner of end-to-end international invoicing and accounts receivable. Manage billing accuracy, collections, DSO improvement, reconciliations, dispute resolution, audit support, foreign-currency accounting, and drive automation of AR processes while partnering with Sales and Customer Success.

Lead and scale a multifunctional solutions organization (onboarding, TAMs, solution engineers). Define goals and KPIs, standardize onboarding playbooks, improve time-to-value and CSAT, drive product adoption and demo-to-deal conversion, act as escalation point, and partner with Sales to support acquisition and revenue growth.

The Senior Backend Engineer will design, build, and scale backend systems, implement AI features, and optimize performance while collaborating with cross-functional teams.

As a DevOps Engineer, you will maintain platform operations, ensure security, implement improvements, support production, and participate in architecture discussions.

The Senior DevOps Engineer will manage platform operations, ensuring security and availability, while collaborating with engineering and support teams to solve issues and recommend improvements.