About the Role:
The Inbound Sales Development Representative at Clevertap is responsible for engaging and qualifying inbound leads interested in the company's SaaS platform. This role involves guiding potential customers through the initial stages of the sales process, understanding their needs, and facilitating their transition to the sales team.
Key Responsibilities:
* Lead Qualification:
Promptly respond to inbound leads via email, chat, or phone calls. Assess their requirements, challenges, and readiness to engage with the sales process
* Consultative Engagement: Engage in consultative conversations to comprehend leads' pain points and goals. Educate them about Clevertap's features and benefits to determine alignment with their needs
* Lead Nurturing: Guide leads through the initial stages of the buying process by providing relevant information, resources, and product demonstrations. Maintain regular communication to keep leads engaged
Collaboration with Sales Team: Work closely with account executives or sales managers to seamlessly transition qualified leads. Provide comprehensive insights gathered during initial interactions
Documentation and Follow-Up: Maintain meticulous records of lead interactions in Clevertap's CRM system (Salesforce.com). Consistently follow up to ensure a smooth handoff of qualified leads to the sales team
Continuous Improvement: Analyze inbound lead trends, identify areas for process enhancement, and propose strategies to boost conversion rates.
Requirements:
Languages: Fluent English and Spanish
Experience: Previous experience in customer-facing roles, preferably in sales or customer support within the SaaS or technology industry
Communication Skills: Strong verbal and written communication skills to effectively engage with inbound leads and articulate Clevertap's value proposition
Product Knowledge: Solid understanding of Clevertap's SaaS platform and the ability to convey its features, benefits, and unique selling points
Empathy and Patience: Ability to understand leads' needs, exhibit empathy, and patiently guide them through the sales process
Organizational Skills: Capability to manage multiple leads simultaneously and maintain accurate CRM records
Team Collaboration: Willingness to collaborate with the sales team and other departments to ensure a seamless customer experience.
Who will you report to: VP Sales LATAM
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities
What is working at CleverTap like?
- Be a part of a global category creator - hyper growth B2B SaaS startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
- Accountability and driving outcomes is the key to success
- Your career here is limited by you and nothing else
- Teamwork trumps individual success
- You are passionate about experience technology and its impact on enabling growth
- Innovate at scale, with learning opportunities and having fun along the way!
About CleverTap:
CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Domino’s, Levis, Jio, Papa John’s, Zomato, Kotak Bank, Air Asia, Carousell, TD Bank, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering speed and cost efficiency at scale.
Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta.
For more information, visit clevertap.com or follow us on:
LinkedIn: https://www.linkedin.com/company/clevertap/
X: https://twitter.com/CleverTap
If you think you’d be a good fit for this role, we’d love for you to apply!
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers.
We're excited to showcase what we have to offer!
Top Skills
What We Do
CleverTap is the modern, integrated retention cloud that empowers digital consumer brands to increase customer retention and lifetime value. CleverTap drives contextual individualization with the help of a unified and deep data layer, AI/ML-powered insights, and automation enabling brands to offer hyper-personalized and delightful experiences to their customers. 1,200+ customers in 60+ countries and 10,000+ apps, including Gojek, ShopX, Canon, Mercedes Benz, Electronic Arts, TED, Jio, Premier League, TD Bank, Carousell, Papa John’s, and Tesco, trust CleverTap to achieve their retention and engagement goals, growing their long-term revenue. Backed by leading venture capital firms, including Sequoia, Tiger Global Management, and Accel, the company is headquartered in Mountain View, California, with offices in Mumbai, Singapore, Sofia, São Paulo, Bogota, Amsterdam, Jakarta, and Dubai. For more information, visit clevertap.com
