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Information Technology
Provides Microsoft core infrastructure support for managed-services customers in a reactive break/fix environment. Troubleshoots Windows Server, Active Directory, domain controllers, Group Policy, DNS, DHCP, SCCM, endpoint management, Azure, and Microsoft 365 issues. Manages case queues, resolves incidents, documents solutions, communicates with customers, meets SLAs, participates in on-call support, contributes to infrastructure projects, mentors peers, and identifies customer needs.
Information Technology
Installs, customizes, upgrades, patches, maintains, and troubleshoots IBM z/OS and ISV products in managed mainframe environments. Supports disaster recovery, performance optimization, database and infrastructure administration, security, customer incidents, change control, and ServiceNow requests. Plans transitions and technical projects, develops automation scripts and documentation, supports proposals and service scoping, and mentors technical staff while maintaining customer relationships.
Information Technology
Provides second-level and Tier-3 managed security services, including SIEM and EDR administration, detection engineering, incident investigation, threat hunting, vulnerability assessment, and security analytics. Mentors analysts, develops playbooks and automated workflows, improves service processes, supports client accounts, delivers security briefings, and provides technical recommendations. Requires participation in 24/7 operations, including weekends, holidays, and overtime.
