Jobs at Capgemini

Provides back-office claims operations support through accurate data entry, document management, routine reporting, and timely claims administration. Coordinates with internal teams, follows established procedures and production standards, maintains confidentiality, and contributes to service quality and operational efficiency. The role works from 2:00 PM to 11:00 PM IST and accepts candidates with insurance, finance, healthcare, BFSI, banking, property and casualty claims, back-office, or retail experience.

Provides back-office claims operations support through accurate data entry, document management, routine reporting, and coordination with internal teams. Follows established procedures, production standards, confidentiality requirements, and quality expectations to facilitate timely claims administration and operational effectiveness.

Supports financial operations through budgeting, forecasting, variance and KPI reporting, financial modeling, strategic planning, expense and capital analysis, AP/AR, reconciliations, banking transactions, controls, audits, stakeholder collaboration, and process improvement.

Oversee workplace services, reception, office operations, procurement, supplier relationships, contracts, and employee workplace requests. Coordinate requisitions, purchase orders, supplier onboarding, compliance documentation, negotiations, facilities maintenance, and business stakeholder needs while partnering with Legal and Finance to ensure policy compliance, cost efficiency, and service quality.

Provide back-office claims support including accurate data entry, document management, routine reporting, and coordination with internal teams to ensure timely, quality claims processing following procedures and confidentiality standards.

Analyzes agency and lead performance, monitoring volume, quality, conversion, cost, and vendor effectiveness. Partners with agents, agencies, vendors, marketing, and regional leadership to identify growth opportunities, optimize lead routing and distribution, resolve performance issues, and improve marketplace outcomes. Prepares reports and actionable recommendations, coordinates cross-functional projects, and supports continuous improvement initiatives using data-driven insights.

Supports HR reporting and workforce analytics by analyzing metrics, trends, statistical relationships, and predictive models. Creates standard and ad hoc reports, extracts data from multiple sources, develops visualizations, validates models, and communicates insights to HR and business stakeholders. Collaborates on data governance, process improvement, requirements gathering, and small to mid-sized projects. Provides reporting-system support, user training, and recommendations to improve workforce decision-making.

Supports and administers Power Automate and Power Platform solutions, troubleshooting workflow, connectivity, authentication, performance, and user issues. Monitors system availability, analyzes execution and audit logs, prepares scorecards and reports, and manages incidents and root-cause analysis. Acts as a liaison among IT, users, vendors, and management; conducts business analysis, supports deployments and governance, leads technical calls, and manages small to large transformation projects with limited supervision.

Manage major production incidents and problem investigations for Farmers’ IT infrastructure. Monitor system health, troubleshoot application and infrastructure issues, coordinate cross-functional teams, communicate with stakeholders during disruptions, and drive service restoration. Identify root causes, improve ITSM processes, optimize operations, reduce downtime and MTTR, and support uptime and performance goals. Extended-hours support may occasionally be required.

Designs and validates business application solutions, performing conceptual design, impact analysis, testing criteria definition, supplier estimate validation, quality reviews, implementation support, and ROM estimation. Acts as a liaison between business and IT, aligns solutions with business objectives, supports business cases and risk assessments, troubleshoots issues, provides user training, and mentors junior colleagues. The role requires advanced Power BI, Power Query, DAX, and SQL Server expertise, plus SAP Datasphere or S/4HANA experience.

Develop financial models, forecasts, business cases, performance analyses, dashboards, and executive reports across insurance portfolios. Analyze sales funnels, lapse curves, persistency, pricing, and loss performance. Partner with Finance, Actuarial, Product, Sales, and senior leadership, including the CFO, to validate assumptions, maintain reporting controls, and deliver strategic insights that support financial and business decisions.

Supports FP&A, budgeting, forecasting, financial reporting, variance analysis, KPI tracking, and business performance analysis for a claims finance organization. Develops financial models, evaluates vendors and investment proposals, prepares leadership reporting, maintains reporting databases, and improves processes using Excel, Power BI, SAP, and SQL.

Lead group, financial, regulatory, and IFRS reporting; prepare consolidated statements; perform financial and variance analysis; coordinate close activities; monitor deadlines; review discrepancies; support payroll accounting; and improve reporting processes and systems using Excel, Power BI, SAP, and Microsoft Copilot.

Leads product ownership across complex Agile initiatives, managing and prioritizing backlogs, defining and accepting user stories, coordinating dependencies, guiding stakeholders, and overseeing iterative product delivery. Serves as the customer proxy, influences roadmap execution, leads PI planning and Agile ceremonies, mitigates risks, drives continuous improvement, and mentors Product Owners I and II while supporting the Product Manager.

Designs and validates business application solutions, ensuring alignment between business requirements and supplier technical designs. Conducts impact analyses, estimates implementation effort and costs, defines integration and parallel testing criteria, reviews project deliverables, and supports implementation troubleshooting and training. Acts as a liaison between business and IT, supports business cases and planning, and mentors junior colleagues. Requires advanced Power BI, Power Query, DAX, and SQL Server expertise, plus SAP Datasphere or S/4HANA experience.

Designs and develops scalable data pipelines, automated ingestion processes, and data warehousing solutions. Builds dimensional and physical data models, transforms raw data using SQL and Python, and implements data quality validation and monitoring. Collaborates with analysts, data scientists, and business stakeholders to translate requirements into technical specifications. Applies data governance, access controls, security measures, and regulatory compliance practices.

Defines and manages application testing strategy and technical testing activities. Develops test plans, cases, data, quality criteria, and measurement techniques; executes integration, system, regression, performance, stress, and volume testing. Analyzes requirements and results, manages defects, supports root-cause analysis and configuration management, validates acceptance criteria, recommends project stop/go decisions, coordinates testing workflows, resolves issues, and trains testing specialists on tools and methodologies.

Leads claims operations teams and supervisors, managing personnel, budgets, reporting, service-level agreements, quality, and performance. Executes claims strategy through technology and performance management while driving continuous improvement in efficiency and business processes. Responsibilities also include team communication, succession planning, stakeholder partnerships, and maintaining operational standards. The role may require working a non-traditional evening schedule.

Develop and support AI-enabled HR applications, conversational agents, workflow automation, and enterprise integrations. Responsibilities include data preparation, solution testing, deployment support, monitoring, governance, and continuous improvement in an Agile environment. The role collaborates with AI engineers, product owners, HR stakeholders, and technology teams while building foundational expertise across the AI solution lifecycle.

Administers and optimizes HRIS and claims systems, including configuration, permissions, testing, integrations, troubleshooting, reporting, upgrades, security, audits, vendor coordination, and technical end-user support. The role queries relational database data, maintains system documentation and procedures, recommends process improvements, and collaborates with IT and cross-functional teams using Agile methods.