Jobs at Capgemini

Serve as Product Owner for Contact Center technology initiatives, coordinating business, IT, vendors, and stakeholders to deliver AI-enabled solutions, manage integrations, track milestones, and provide cross-initiative visibility.

Supports corporate accounting and accounts payable through journal entries, accruals, account reconciliations, financial reporting, variance analysis, month-end close, invoice review, supplier maintenance, payment issue resolution, and operational reporting. The role also participates in testing, special projects, process improvements, and automation initiatives while collaborating with onshore teams.

Create print and digital marketing materials such as flyers, advertisements, social graphics, email assets, signage, and presentations. Collaborate with designers and marketing partners, maintain brand consistency, manage multiple projects, incorporate feedback, and deliver polished, detail-oriented creative work across marketing channels.

Supports strategic and operational initiatives from planning through execution. Manages timelines, deliverables, risks, dependencies, and stakeholder responsibilities across multiple projects. Facilitates executive and cross-functional meetings, prepares presentations, supports process improvement and change management, and explores AI tool integration, including Microsoft Copilot. Acts as a connector between business stakeholders and delivery teams while identifying issues and driving continuous improvement.

Leads end-to-end solution design and technical direction for customer and agent digital platforms, including mobile applications and digital servicing. Designs scalable APIs, integrations, microservices, data flows, and cloud-enabled architectures across Guidewire and enterprise systems. Partners with product, business, UX, architecture, and engineering teams; conducts design reviews; mentors engineers; supports modernization, production stability, risk management, and continuous improvement.

Leads technical delivery, governance, modernization, and engineering excellence across multiple Guidewire programs. Translates architecture into implementation plans, manages dependencies and risks, facilitates technical decisions, ensures quality and production readiness, coordinates incidents and releases, promotes automation and scalability, and mentors technical leads and senior engineers. The role requires extensive Guidewire PolicyCenter, Gosu, Java, cloud transformation, and Guidewire Cloud Platform experience.

Serves as a Scrum Master for multiple Agile teams, facilitating ceremonies, managing dependencies and impediments, coaching teams on SAFe and Lean-Agile principles, improving team performance, and fostering self-organization and continuous improvement. The role also mentors junior Scrum Masters, leads Communities of Practice, supports backlog management and PI Planning, and helps resolve conflicts while promoting effective communication and delivery practices.

Designs and implements Guidewire PolicyCenter configuration and integration solutions for complex insurance initiatives. Responsibilities include Guidewire configuration, API and messaging integrations, CI/CD and DevOps process improvements, architecture-aligned technical delivery, and participation in Agile and SAFe ceremonies. The role serves as a Guidewire subject matter expert, collaborates with stakeholders and engineering teams, and resolves complex technical issues across enterprise lines of business.

Designs, develops, and evaluates learning experiences for back-office, non-phone, and vendor-facing operational teams. Responsibilities include needs analysis, job shadowing, performance-gap identification, e-learning and instructor-led training development, job aids, videos, stakeholder collaboration, change support, learning technology use, and effectiveness measurement.

Leads the enterprise training design team, managing Learning Experience Designers and Content Developers. Establishes instructional, visual, accessibility, and technical standards; reviews learning assets; allocates resources; and manages delivery timelines. Guides the development of scalable learning solutions such as e-learning, videos, job aids, performance support, and coaching resources. Partners with business leaders and subject matter experts to align learning programs with operational objectives while advancing technology-enabled, capability-based learning.

Perform end-to-end testing and data validation for customer data products, including mastering, identity resolution, matching, merging, survivorship, and householding. Write advanced SQL for profiling, reconciliation, root cause analysis, and defect investigation. Validate ETL pipelines, Snowflake warehouses, data marts, business rules, and downstream analytics. Support data certification, governance, defect triage, production validation, and Agile/Scrum delivery.

Leads enterprise program operationalization across strategic transformation initiatives. Establishes governance, delivery standards, reporting, planning disciplines, risk and dependency management, and scalable program management practices. Provides executive decision support, coordinates cross-functional stakeholders, aligns programs with business outcomes, removes execution barriers, and develops program management leadership capabilities.

Leads application testing strategy and technical testing activities, including test planning, case and data development, execution, defect tracking, acceptance validation, root cause analysis, and quality measurement. Oversees testing workflows, service levels, tools, and process improvements; coordinates with business and IT teams; makes project stop/go recommendations; supports change management and training; and provides guidance to junior testing specialists.

The Solution Engineer designs technology solutions, engages with stakeholders, leads technical projects, and ensures effective implementation aligned with business objectives while utilizing Agile methodologies and overseeing development processes.

Lead the organization’s learning measurement and analytics strategy by designing rigorous evaluation methodologies, ROI analyses, experiments, and outcome studies. Integrate learning data with business and workforce metrics, build measurement infrastructure and executive dashboards, ensure governance and privacy compliance, and translate statistical findings into actionable recommendations. The role also establishes measurement standards, benchmarks learning effectiveness, and develops organizational capability through coaching and stakeholder education.

Supervises workforce management operations, including workflow distribution, staffing, scheduling, forecasting, training, coaching, performance monitoring, and call-volume analysis. Develops process improvements, recommends staffing strategies, supports workforce management planning, ensures procedural compliance, and coordinates with managers to meet productivity and quality goals.

Provides strategic and operational leadership for a large nearshore and offshore claims support organization across India and Mexico. Owns service-model design, work transitions, operational stabilization, performance metrics, workforce management, process improvement, compliance, budgets, and stakeholder alignment. Leads recruiting, training, execution, development, and attrition reduction while improving claims quality, productivity, and service effectiveness.

Leads technical direction across multiple Guidewire initiatives, setting architecture, engineering standards, delivery practices, and production stability strategies. Oversees complex solutioning, development quality, performance, incident resolution, and cross-system risk management. Advises leadership on technical tradeoffs and roadmaps while building organizational Guidewire capability through coaching, reusable assets, and talent development.

Maintain and improve marketing mix models, present measurement results to leadership, forecast sales, and develop marketing effectiveness analyses. The role applies advanced statistics and machine learning to large datasets, generates actionable insights, supports media investment and budget allocation, and communicates findings to stakeholders from entry-level employees through C-suite leaders.

Designs, develops, tests, implements, and supports computer applications and packaged software. Analyzes systems and processes, recommends automation and recovery approaches, estimates development effort, evaluates software, manages technical activities, and oversees junior staff. Collaborates with business stakeholders, troubleshoots production and environmental issues, and controls system development, testing, implementation, documentation, and training activities.