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Artificial Intelligence • Fintech • Information Technology • Machine Learning • Financial Services
Provides first-line support for Canoe’s production clients, handling inquiries, troubleshooting, training, and product education. The role coordinates with Product and Data teams to resolve bugs, communicate feedback, improve workflows, maintain Help Center content, and support AI adoption initiatives. Success requires strong client focus, analytical problem-solving, technical communication, collaboration, and interest in AI-enabled support operations.
Artificial Intelligence • Fintech • Information Technology • Machine Learning • Financial Services
Supports private-market asset data workflows by processing and reconciling data, monitoring exceptions, maintaining quality standards, analyzing trends, documenting operational logic, coordinating offshore teams, and partnering with Product, Data, and Engineering on process and product improvements.
Artificial Intelligence • Fintech • Information Technology • Machine Learning • Financial Services
Supports private-market document processing, data-quality reconciliation, exception triage, workflow management, and offshore team coordination. Serves as a subject-matter expert on private-market data, analyzes trends, documents operational logic, identifies process improvements, and collaborates with Product, Data, and Engineering teams on roadmap and systemic fixes. Provides operational summaries and data-quality reports to support client-facing teams.
