Jobs at Cainiao

Manage company assets, inventory records, procurement activities, supplier relationships, contracts, and budget tracking. Provide HR and administrative support, assist with employee activities and corporate culture initiatives, and help ensure efficient resource allocation. The role requires strong English communication, negotiation, teamwork, office software proficiency, and legal authorization to work in the United States.

Manage outsourced labor vendors, including sourcing, markup negotiations, attendance, billing, and invoice processing. Oversee recruiting, onboarding, and orientation for hourly and salaried employees. Partner with warehouse leaders to align HR initiatives with business goals, support performance management, and recognize strong performance.

Coordinates warehouse packing machines and sorters across operations, HQ, and vendors. Handles daily equipment checks, cleaning, resets, jam and emergency-stop recovery, basic electromechanical repairs, spare-parts tracking, maintenance logs, uptime reporting, vendor after-sales support, and peak-season standby. Supports equipment acceptance, repair scheduling, SLA closure, operating procedures, and CE/Dutch Arbo compliance.

Manage employee lifecycle processes, records, working hours, leave data, benefits administration, vendor coordination, HR inquiries, policy guidance, audits, and compliance. Improve HR data governance, automate processes, maintain SOPs and FAQs, support digital HR projects and payroll automation, and prepare HR reports and analytics. The role requires Chinese and English communication, European labor regulation knowledge, HR systems proficiency, and at least one year of relevant experience.

Own and grow key accounts across aggregators and major e-commerce clients. Lead customer acquisition in cross-border shipping and overseas warehouse fulfillment, design scalable last-mile logistics solutions in France, and align internal teams to deliver high-quality service. Identify growth opportunities through data-driven insights, standardize delivery offerings, and improve customer onboarding and integration processes.

Manages regional last-mile delivery and hub operations, including DSP performance, parcel sorting, cross-dock activities, loading, dispatch, KPIs, staffing, compliance, and continuous improvement. Leads supervisors and hub teams, coordinates with cross-functional stakeholders, resolves operational issues, optimizes resources and processes, and ensures service, safety, and regulatory standards. Requires flexible availability, including weekends and holidays, plus fluency in French and English.

Provides administrative support across office asset management, procurement, supplier coordination, contract organization, budget tracking, and HR activities. Maintains inventory and asset records, manages purchasing and material delivery, archives contracts, assists with budget reports, and supports employee activities and workplace culture initiatives. The role requires strong communication, teamwork, fluent English, proficiency with Microsoft Office, and legal authorization to work in the United States.

Manage daily pick-up operations across a territory, leading on-site and field teams, overseeing partner-operated collection points, resolving operational issues, tracking KPIs, and improving processes, routes, and resource allocation. The role requires translating business goals into operational plans, producing accurate performance reports, and maintaining high customer service standards across a logistics network.

Processes work orders, monitors site quality data, investigates abnormal and returned items, documents non-conforming products, and coordinates corrective actions with production, logistics, and warehouse teams. Ensures compliance with company and customer standards, reports quality incidents, identifies trends, and supports continuous improvement initiatives.

Manages office assets, procurement, inventory, workstation allocation, facility maintenance, sanitation, warehouse and employee environments, administrative events, community activities, and expense budgeting, accrual, reconciliation, and cost reduction initiatives. Also supports miscellaneous administrative and temporary tasks while coordinating effectively with employees and teams.

Provide technical support for employee devices, email, VPN, login, and network issues. Manage IT assets, maintain LAN and Wi-Fi infrastructure, assist with servers and backups, administer user accounts and permissions, and implement security measures such as patching, antivirus, access control, and security awareness. Diagnose and resolve issues independently while delivering reliable employee service.

Own day-to-day last-mile network operations, including routing rules, postcode assignments, service coverage, hub capacity monitoring, launches, incident resolution, dashboards, and service-level tracking. Collaborate with hub managers, third-party logistics partners, operations, technology, and international teams. The role requires logistics or supply chain experience, advanced Excel and data analysis skills, and familiarity with routing or transportation management systems.

Manage regional last-mile delivery service partners, including sourcing, evaluation, onboarding, performance management, capacity planning, expansion, and new service launches. Develop operational processes and SOPs, improve delivery systems and courier/provider experience, and coach junior staff. The role requires logistics and last-mile delivery experience, structured data-driven thinking, strong communication, resilience, and fluency in Spanish and English. Mandarin is an advantage.

Manages regional last-mile delivery and hub operations, including delivery partner performance, sorting, loading, dispatch, cross-dock activities, KPIs, staffing, compliance, and continuous improvement. Leads supervisors and hub teams, coordinates with cross-functional stakeholders, resolves operational issues, and optimizes resources, processes, safety, and service performance across on-road and under-roof operations.

Plans and optimizes logistics network nodes, facility locations, regional trunk and branch routes, network layouts, and operating shifts. The role evaluates distribution volume, timeliness, and cost requirements; designs optimal routes and site-selection models; and improves end-to-end delivery aging. Candidates need a bachelor’s degree, at least one year of experience, frontline warehouse operations knowledge, understanding of field processes and cost/timeliness logic, strong communication skills, and willingness to relocate to France.

Analyze daily operational data, identify trends and anomalies, maintain data integrity, and prepare business reports and dashboards. Provide analytical and administrative support to the Business Manager, consolidate data, and assist with ad hoc projects. The role requires professional English, Chinese, and French proficiency, strong Excel skills, attention to detail, proactive problem-solving, and multitasking under deadlines.

Manage outsourced labor vendors, including sourcing, markup negotiations, attendance, billing, and processing. Oversee recruiting, onboarding, and orientation for hourly and salaried employees. Partner with warehouse leadership to align HR initiatives with business goals, support performance management, and recognize strong performance. The role requires bilingual English and Mandarin communication, negotiation, collaboration, vendor management, and office software proficiency.

Manages regional last-mile delivery and hub operations, including delivery partner performance, sorting, cross-dock activities, loading, dispatch, KPIs, staffing, compliance, and continuous improvement. Leads supervisors and hub teams, coordinates with delivery service providers and cross-functional stakeholders, resolves operational issues, plans resources, and ensures service quality, safety, and regulatory adherence across on-road and under-roof operations.