Jobs at Cainiao

Monitor warehouse quality indicators, inventory discrepancies, expiration and FIFO/FEFO controls, and customer complaints. Conduct audits, identify root causes, escalate issues, and oversee corrective-action plans through closure. Deliver quality training, promote quality culture, and coordinate operational improvements across teams. The role requires warehouse inventory-control experience, data-analysis skills using Excel or BI, WMS familiarity, quality-method expertise, and fluency in Dutch or English.

Coordinates warehouse packing machines and sorters across operations, HQ, and vendors. Handles daily equipment checks, cleaning, resets, jam and emergency-stop recovery, basic electromechanical repairs, spare-parts tracking, maintenance logs, uptime reporting, vendor after-sales support, and peak-season standby. Supports equipment acceptance, repair scheduling, SLA closure, operating procedures, and CE/Dutch Arbo compliance.

Manage employee lifecycle processes, records, working hours, leave data, benefits administration, vendor coordination, HR inquiries, policy guidance, audits, and compliance. Improve HR data governance, automate processes, maintain SOPs and FAQs, support digital HR projects and payroll automation, and prepare HR reports and analytics. The role requires Chinese and English communication, European labor regulation knowledge, HR systems proficiency, and at least one year of relevant experience.

Own and grow key accounts across aggregators and major e-commerce clients. Lead customer acquisition in cross-border shipping and overseas warehouse fulfillment, design scalable last-mile logistics solutions in France, and align internal teams to deliver high-quality service. Identify growth opportunities through data-driven insights, standardize delivery offerings, and improve customer onboarding and integration processes.

Manages regional last-mile delivery and hub operations, including DSP performance, parcel sorting, cross-dock activities, loading, dispatch, KPIs, staffing, compliance, and continuous improvement. Leads supervisors and hub teams, coordinates with cross-functional stakeholders, resolves operational issues, optimizes resources and processes, and ensures service, safety, and regulatory standards. Requires flexible availability, including weekends and holidays, plus fluency in French and English.

Provides administrative support across office asset management, procurement, supplier coordination, contract organization, budget tracking, and HR activities. Maintains inventory and asset records, manages purchasing and material delivery, archives contracts, assists with budget reports, and supports employee activities and workplace culture initiatives. The role requires strong communication, teamwork, fluent English, proficiency with Microsoft Office, and legal authorization to work in the United States.

Manage daily pick-up operations across a territory, leading on-site and field teams, overseeing partner-operated collection points, resolving operational issues, tracking KPIs, and improving processes, routes, and resource allocation. The role requires translating business goals into operational plans, producing accurate performance reports, and maintaining high customer service standards across a logistics network.

Processes work orders, monitors site quality data, investigates abnormal and returned items, documents non-conforming products, and coordinates corrective actions with production, logistics, and warehouse teams. Ensures compliance with company and customer standards, reports quality incidents, identifies trends, and supports continuous improvement initiatives.

Manages office assets, procurement, inventory, workstation allocation, facility maintenance, sanitation, warehouse and employee environments, administrative events, community activities, and expense budgeting, accrual, reconciliation, and cost reduction initiatives. Also supports miscellaneous administrative and temporary tasks while coordinating effectively with employees and teams.

Oversee company assets, warehouse facilities, inventory audits, local procurement, Thai supplier relationships, contracts, operational documentation, reporting, and budget tracking. Provide administrative support for HR activities and cultural events while coordinating cross-border communication. The role requires strong organization, attention to detail, communication skills, Thai business knowledge, and proficiency in Microsoft Office and management software.

Provide technical support for employee devices, email, VPN, login, and network issues. Manage IT assets, maintain LAN and Wi-Fi infrastructure, assist with servers and backups, administer user accounts and permissions, and implement security measures such as patching, antivirus, access control, and security awareness. Diagnose and resolve issues independently while delivering reliable employee service.

Own day-to-day last-mile network operations, including routing rules, postcode assignments, service coverage, hub capacity monitoring, launches, incident resolution, dashboards, and service-level tracking. Collaborate with hub managers, third-party logistics partners, operations, technology, and international teams. The role requires logistics or supply chain experience, advanced Excel and data analysis skills, and familiarity with routing or transportation management systems.

Manage regional last-mile delivery service partners, including sourcing, evaluation, onboarding, performance management, capacity planning, expansion, and new service launches. Develop operational processes and SOPs, improve delivery systems and courier/provider experience, and coach junior staff. The role requires logistics and last-mile delivery experience, structured data-driven thinking, strong communication, resilience, and fluency in Spanish and English. Mandarin is an advantage.

Manage outsourced labor vendors, including sourcing, markup negotiations, attendance, billing, and processing. Oversee recruiting, onboarding, and orientation for hourly and salaried warehouse employees. Partner with warehouse leadership to align HR strategy, support performance management, facilitate improvement plans, and recognize strong performance. The role requires bilingual English and Mandarin proficiency, vendor management, negotiation, communication, and office software skills.

Establishes and optimizes warehouse processes, SOPs, layouts, workforce structures, and operational targets. Improves utilization, efficiency, and costs while managing warehouse operations, S&OP planning, reverse logistics, and transportation coordination. Requires WMS proficiency, process design, project leadership, risk anticipation, data analysis, coordination, and Chinese proficiency.

Manages daily warehouse outbound operations, coordinates departmental workflows, develops work plans, and resolves operational issues. Implements 6S and safety practices, monitors employee performance and warehouse KPIs, controls labor and material costs, improves delivery timeliness, reduces customer claims, and supports additional duties assigned by leadership.

Manages regional last-mile delivery and hub operations, including delivery partner performance, sorting, loading, dispatch, cross-dock activities, KPIs, staffing, compliance, and continuous improvement. Leads supervisors and hub teams, coordinates with cross-functional stakeholders, resolves operational issues, and optimizes resources, processes, safety, and service performance across on-road and under-roof operations.

Plans and optimizes logistics network nodes, facility locations, regional trunk and branch routes, network layouts, and operating shifts. The role evaluates distribution volume, timeliness, and cost requirements; designs optimal routes and site-selection models; and improves end-to-end delivery aging. Candidates need a bachelor’s degree, at least one year of experience, frontline warehouse operations knowledge, understanding of field processes and cost/timeliness logic, strong communication skills, and willingness to relocate to France.

Develop and execute recruitment plans, budgets, and hiring initiatives for Thailand. Manage recruitment channels, optimize hiring costs and results, support recruitment systems, and lead projects involving talent mapping, employer branding, campus recruitment, candidate experience, and recruitment technology. Build recruitment team capabilities, advise business units on hiring decisions, and ensure recruitment targets are achieved.

Analyze daily operational data, identify trends and anomalies, maintain data integrity, and prepare business reports and dashboards. Provide analytical and administrative support to the Business Manager, consolidate data, and assist with ad hoc projects. The role requires professional English, Chinese, and French proficiency, strong Excel skills, attention to detail, proactive problem-solving, and multitasking under deadlines.