Last Mile Partner Management - Barcelona

Posted 5 Days Ago
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Barcelona, Cataluña, ESP
In-Office
Mid level
eCommerce • Logistics • Transportation
The Role
Manage regional last-mile delivery service partners, including sourcing, evaluation, onboarding, performance management, capacity planning, expansion, and new service launches. Develop operational processes and SOPs, improve delivery systems and courier/provider experience, and coach junior staff. The role requires logistics and last-mile delivery experience, structured data-driven thinking, strong communication, resilience, and fluency in Spanish and English. Mandarin is an advantage.
Summary Generated by Built In

About Cainiao Group

Cainiao Group was established in 2013, incubated in Alibaba's largest global e-commerce ecosystem, and is the global leader in the e-commerce logistics industry.

Our business covers international express delivery, global supply chain, and overseas local services. Through its disruptive solutions and products such as "10-day delivery with 5 dollars" and "5-day global delivery," Cainiao helps small and medium-sized enterprises engage in cross-border trade. Serving more than 200 countries and regions and apply "technological genes" to every aspect of logistics operations. It has also established the world's largest digital station network.

Job Description:

  1. Take full ownership of regional DSP management, including sourcing, evaluation, selection, onboarding, and day-to-day partner performance management.

  2. Build and manage a strong regional partner network to ensure sustainable service capability and operational reliability.

  3. Lead the growth agenda for the region, including:

  • Capacity planning to support volume growth

  • Regional expansion

  • Rollout of new products and services

  1. Set up and implement last mile operations process and SOPs to realize expected quality and performance;

  2. Work with different departments to refine last mile delivery system and processes to improve the delivery experience of couriers and providers;

  3. Undertake team management responsibilities to coach and train junior staff.

Job Requirement:

  1. +3 years plus proven work experience in logistics industry with last Mile delivery Experience, Start up company with 0>1 experience is highly recognized;

  2. Sense of data and structured thinking;

  3. Initiative, drive for result, and resilience;

  4. Strong communication and interpersonal skills. Open to intercultural working environment;

  5. Fluent in Spanish and English, Mandarin shall be plus.

  6. Location based on the region.

Skills Required

  • At least 3 years of proven experience in the logistics industry
  • Experience in last-mile delivery
  • Data-oriented mindset and structured thinking
  • Initiative, results orientation, and resilience
  • Strong communication and interpersonal skills
  • Fluency in Spanish and English
  • Ability to work in an intercultural environment
  • Start-up experience building operations from 0 to 1
  • Mandarin language skills
  • Location based in the assigned region
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The Company
12,801 Employees
Year Founded: 2013

What We Do

Cainiao is a global e-commerce logistics company and supply-chain solution provider within Alibaba’s e-commerce ecosystem. Founded in 2013, it offers differentiated e-commerce supply-chain solutions and is described as the largest reverse-logistics solution provider. Cainiao has built a smart logistics network to support delivery and fulfillment operations for e-commerce businesses across global markets, combining logistics capabilities with technology-enabled coordination and infrastructure.

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