Jobs at Brooks Equipment Company, LLC

Provides responsive support for customer accounts by coordinating work orders, communicating with customers and affiliate partners, scheduling services, obtaining documentation, tracking status, and resolving or escalating issues. Supports Account Managers, manages high-volume correspondence, maintains accurate records, and coordinates multiple priorities in a fast-paced environment while protecting sensitive customer information.

Provides customer and affiliate support by coordinating work orders, scheduling services, obtaining documentation, communicating status updates, and resolving service issues. Supports Account Managers, maintains accurate records, manages high-volume correspondence, and coordinates multiple priorities in a fast-paced environment. Requires strong communication, organization, customer service, confidentiality, and proficiency with Microsoft Office, CRM, and work order systems.

Grows new commercial accounts within an assigned territory by prospecting, conducting site assessments, developing proposals, and closing multiyear fire and life safety inspection and preventive maintenance agreements. Manages sales pipelines, pricing, forecasts, partner relationships, and customer handoffs while coordinating with operations and technicians. Requires B2B outside sales experience, recurring-revenue selling, CRM proficiency, and daily territory travel.

Leads enterprise infrastructure and operations across multi-brand, multi-site environments. Responsibilities include managing technical teams, Azure migration and hybrid connectivity, enterprise networking, servers, cloud platforms, IT service management, vendors, budgets, security collaboration, disaster recovery, and business continuity. The role also supports Microsoft Dynamics 365 infrastructure and drives reliability, proactive operations, and infrastructure roadmap development.

Processes customer invoices, submits billing through required portals and channels, posts and reconciles payments in FileMaker, and conducts collection calls on overdue balances. The role also responds to customer billing questions, supports special projects, and maintains accurate accounts while meeting deadlines and adapting to changing customer requirements.

Grows the customer base within an assigned territory by prospecting commercial property owners and facility managers, conducting site assessments, preparing proposals, and closing multiyear fire and life safety inspection and preventive maintenance agreements. Responsibilities include pipeline and forecast management, partner relationship development, pricing and contract structuring, customer expansion, and coordinating new-account handoffs with operations and technicians. The role requires daily territory travel and CRM documentation.

Serves as the primary HR partner to brand leaders, advising on organization design, workforce planning, performance management, employee relations, and organizational change. Designs and implements foundational performance management and compensation programs, supports restructurings and M&A integration, coaches leaders, manages employee relations risks, and builds scalable HR processes across a growing multi-brand organization.

Coordinate work-order follow-up with affiliate partners and customers by phone and email. Obtain scheduled dates, update records, collect required paperwork, and provide information to Account Managers. Contact affiliates weekly, build relationships, handle heavy email traffic, and support customer service requests while meeting deadlines.

Own purchase accounting, acquisition integration, and multi-entity consolidation for an acquisitive private-equity-backed company. Lead opening balance sheets, fair-value and earn-out accounting, intercompany eliminations, technical accounting, audit support, and entity integration. Represent Accounting in the Microsoft Dynamics 365 implementation, improve close processes, systemize consolidation, and develop repeatable acquisition playbooks.

Analyzes website, eCommerce, customer, and marketing campaign data to identify trends, improve ROI, and support business growth. Builds KPI dashboards and reports, monitors attribution and user behavior, maintains data integrity, designs A/B tests, and presents actionable recommendations to marketing, sales, and eCommerce stakeholders. Requires hands-on experience with GA4, tag management, reporting tools, and AI-supported analytics.

Drives profitable revenue growth across an assigned territory by acquiring new customers, reactivating dormant accounts, expanding existing relationships, and increasing market penetration. The role involves consultative selling, prospecting, customer relationship management, pipeline forecasting, market analysis, competitor monitoring, trade show participation, and collaboration with internal teams. Success is measured by revenue growth, customer acquisition and retention, account expansion, gross margin, pipeline development, CRM accuracy, sales activity, and forecast accuracy.

Manages private label sub-categories through performance analysis, product development, sourcing, assortment optimization, supplier negotiations, and business case development. Partners with cross-functional teams and international suppliers to launch products, improve margins, and drive profitable category growth. Uses market insights, dashboards, and business metrics to support strategic decisions and continuous improvement.

Provides customer and affiliate support by coordinating work orders, scheduling services, collecting documentation, communicating updates, resolving inquiries, and escalating issues. Maintains accurate records, manages high-volume correspondence, supports Account Managers, and prioritizes multiple deadlines while protecting sensitive customer information.

Conduct high-volume outbound calls, emails, and follow-ups to identify and qualify new B2B opportunities. Manage the full sales cycle from prospecting through closing and onboarding, educate prospects on fire and industrial safety products, maintain accurate CRM pipeline records, and collaborate with customer service and operations teams. The role is onsite in Charlotte and includes ongoing product and sales training.

Manage the employee lifecycle for approximately 500 employees, including onboarding, offboarding, HRIS data maintenance, payroll reconciliation, benefits and leave administration, compliance filings, employee support, and performance and engagement processes. The role requires accurate HR records, knowledge of employment regulations, discretion with confidential information, and coordination with payroll, finance, IT, facilities, and managers.

Provides phone and in-person customer support, recommends security and low-voltage products, processes orders, shares pricing and availability, and supports branch sales goals. Builds customer relationships, promotes company services and digital channels, resolves concerns, and assists with inventory, warehouse, and general branch operations. Requires product learning, accurate recordkeeping, teamwork, and the ability to lift up to 50 pounds.

Analyzes pricing, sales trends, margins, and competitive data to recommend price optimization strategies. Builds pricing models, price lists, discount structures, reports, and dashboards. Evaluates profitability, supports contract, bid, rebate, and cost-change pricing, and maintains pricing data across ERP, CRM, and e-commerce systems. Collaborates with Sales, Supply Chain, Finance, Marketing, and E-commerce while documenting pricing policies and ensuring accurate price administration.

Supports Project Managers by monitoring communications, coordinating with affiliates and customers, reviewing monitoring reports, following up on repair needs, uploading quotes, dispatching approved work orders, requesting estimates, and assisting with special projects.

Own budgeting, forecasting, variance analysis, long-range planning, investor reporting, and financial business cases across multiple business units and brands. Partner with operating leaders and executives to translate performance into actionable insights. Build discounted cash flow, IRR, NPV, and payback analyses; establish business-case standards; and improve reporting through standardized models, Power BI, Dynamics 365, and automation.

Own the Finance function’s Microsoft Dynamics 365 implementation through go-live and ongoing optimization. Lead configuration, testing, data migration, training, reporting, master data standards, security roles, support, module expansion, AI automation, vendor management, and acquisition onboarding. Partner with IT, Data Analytics, accounting, implementation partners, and corporate development to improve finance processes across multiple entities and brands.