The Role
Supports Project Managers by monitoring communications, coordinating with affiliates and customers, reviewing monitoring reports, following up on repair needs, uploading quotes, dispatching approved work orders, requesting estimates, and assisting with special projects.
Summary Generated by Built In
Duties and Responsibilities:
Supporting the Project Managers in managing their accounts including the following responsibilities:
- Monitor email communication to support Project Managers and Affiliates.
- Serve as a point of contact for communication between Commercial Fire Affiliate and the Project Manager, addressing escalated issues, and providing updates concerning monitoring conversions and installation projects.
- Review the daily monitoring reports and follow up with Customers as needed for repairs
- Upload Project Manager quotes to Customer service platforms for review and approval.
- Dispatch to our Affiliates approved work orders and request for estimates
- Assist with special projects as required
- Able to organize work, while engaging in a variety of tasks simultaneously
- Strong written and verbal communication skills
- Notable computer knowledge and aptitude of software applications
- Attention to detail and good decision-making skills
- Possesses leadership capabilities and acts as a team player
- 2 years of customer service experience preferred
Skills Required
- Ability to organize work while handling multiple tasks simultaneously
- Strong written and verbal communication skills
- Computer knowledge and aptitude with software applications
- Attention to detail and sound decision-making skills
- Leadership capabilities and ability to work as part of a team
- Two years of customer service experience
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The Company
What We Do
Brooks Equipment is a business-to-business distributor serving fire-protection and life-safety professionals. It supplies fire extinguishers and suppression systems, fire alarms, backflow and sprinkler products, low-voltage equipment, repair parts, and service tools from hundreds of manufacturers. Through its nationwide distribution centers and locations, the company provides inventory access, shipping, technical education, expert support, and customized products to help customers maintain compliant fire and life-safety operations.
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